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rocioZ

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Everything posted by rocioZ

  1. Please contact our support staff to support[AT]softwarefx[DOT]com requesting for the package. They will be more than glad to provide it to you. Please include your product serial number as well.
  2. rocioZ

    bin folder

    When you install Chart FX, it records machine-specific information such as the IP and the MAC Address (and similar information). If more than one piece of information changes, the chart control may throw a license error. The invalid license error means there is a difference between machine information in registry and machine information extracted at runtime. For that reason, you need to reinstall the product. You can download Chart FX 6.2 latest installer at the following link: http://www.softwarefx.com/onlinedownload/?product=cfxnet62&subtype=cfxnet62 You may need to re-refere
  3. When you install Chart FX, it records machine-specific information such as the IP and the MAC Address (and similar information). If more than one piece of information changes, the chart control may throw this license error. This error means that there was a difference between the machine information in the registry and the machine information extracted at runtime. You will need to reinstall the product as an administrator as this will record the machine information again. Please download Chart FX 6.2 latest installer at the following link: http://www.softwarefx.com/onlinedownload/?produ
  4. No, you should not have any licensing issue as long as you completely uninstall Chart FX 6.2 and then reinstall. You may need to re-reference the Chart FX .dlls in your existing application. Please try removing all the Chart FX references from your project, and then add them again. Make sure you add references with the same file version. Recompile your application, and the charts should be displaying without problem. If you need further assistance, you can always contact our support staff at support[AT]softwarefx[DOT]com for more details.
  5. The invalid license error means there is a difference between machine information in registry and machine information extracted at runtime. To resolve this, you need to reinstall the product. You can download Chart FX 6.2 latest installer at the following link: http://www.softwarefx.com/onlinedownload/?product=cfxnet62&subtype=cfxnet62
  6. The invalid license error means there is a difference between machine information in registry and machine information extracted at runtime. To resolve this issue, you need to reinstall the product.
  7. You may need to re-reference the Chart FX .dlls in your existing application. Please try removing all the Chart FX references from your project. Then please add them again. Make sure you add references with the same file version. Recompile your application and see if that works.
  8. Please try the following lines of code: chart1.ToolTips = true ; const string maskString = "Channel: " + "%L" + "\nGrowth: " + "%x%%" + "\nGAGR: " + "%v%%" ; chart1.ToolTipFormat = maskString;
  9. Normally, Chart FX Gauges controls are integrated to the Visual Studio toolbox automatically; however, sometimes you might have to add the control to the toolbar manually. Please refer to the following steps in order to add the Chart FX icon in the toolbar manually: 1. First, right click on the Toolbox and select "Choose Items..." option. 2. Then, select the Gauges components (DigitalPanel, HorizontalGauge, RadialGauge and VerticalGauge
  10. Please make sure you have the ChartFX70 virtual folder on IIS at the root of your application, and that this folder is mapped to C:\Program Files\Chart FX 7\ChartFX70. Also, this virtual folder needs to have read/write permissions, and the PSS sub-folder needs to be running as an application on IIS and able to execute scripts only. Additionally, please go to the services console (Administrative Tools > Services) and check if PSS service is running. If not, please start it. With or without PSS, are you able to see the chart in your page?
  11. Could you please let us know which version of Grid FX you have? 1.0.3525?
  12. Which version of Grid FX you are currently using? You can contact support [AT] softwarefx [DOT] com to obtain the latest hotfix. Remember to include your product serial number as well.
  13. Chart FX 7 is completely compatible on 32-bit and 64-bit machines. You can contact support[AT]softwarefx[DOT]com to obtain the latest installer. Remember to include your product serial number as well.
  14. Chart FX Lite for .NET is not compatible on 64-bit machines. I apologize for the inconveniences this may cause.
  15. Which version of Grid FX are you currently using? Grid FX Service Pack has been recently released. If you don
  16. Please contact support[AT]softwarefx.com to request a set of .dlls corresponding to the 64-bit version of Chart FX Internet 6.2.Remember to include you product serial number as well.
  17. Unfortunately, horizontal BoxPlot is not possible. This is by design. I apologize for the inconveniences this may cause.
  18. Could you please send an email to support[AT]softwarefx.com with the web.config file that was generated after you installed the product attached? Additionally, could you please provide us with additional information to properly troubleshoot this issue: - Which version of DataParts are you currently using? Please provide me with your product serial number. - Did you get any error message during installation? - Please send the InstallFx.log, usually created in temp folder (i.e C:\Documents and Settings\Administrator\Local Settings\Temp) - Please send the tool log file. This log f
  19. Hi, All sample projects source code are located in the installation folder. Typically in C:\Program Files\Chart FX 7\Help and Samples\Sample Applications
  20. rocioZ

    Bar Chart

    Please take a look at the Chart FX Resource Center that comes with the installation of Chart FX 7 -->
  21. A box plot is the calculation of the quartiles and sample median. A box is drawn with the ends of the box located at the first and third quartiles. This box contains the middle 50 percent of data. A vertical line is drawn in the box at the location of the median. The median line divides the data into two equal parts. The tooltip displays the data from each box selected. For further information, please refer to the sample application that comes with the installation of Chart FX 7.0
  22. Please try with the following lines of code: chart1.Data.Series = 4; chart1.Data.Points = 10; Random r = new Random (); for ( int j = 0; j < chart1.Data.Points; j++) { chart1.Data[0, j] = r.Next(30); chart1.Data[1, j] = r.Next(0, 10); chart1.Data[2, j] = r.Next(10, 20); chart1.Data[3, j] = r.Next(20, 30); } chart1.Series[0].Gallery = Gallery .Lines; chart1.Series[1].Gallery = Gallery .HighLowClose; chart1.Series[2].Gallery = Gallery .HighLowClose; chart1.Series[3].Gallery = Gallery .HighLowClose;
  23. The issue you are experiencing is not a known issue. I would suggest you to reinstall the product. Please try uninstalling from Add/Remove programs and installing it again afterwards.
  24. rocioZ

    PSS issue

    Please take a look at the following articles that provide detailed information on the use of the PSS Service: -The Chart FX PSS Service in a nutshell http://support.softwarefx.com/kb/762/1/004.htm -Troubleshooting the PSS Service http://support.softwarefx.com/kb/762/2/021.htm -How to use Chart FX and Forms Authentication to secure your charts: http://support.softwarefx.com/kb/762/1/009.htm
  25. Which version of Chart FX 7 are you currently using? The latest version is 7.0.3306. If you do not have the latest version, please contact support[AT]softwarefx.com in order to get the latest installer. Please remember to include your product serial number.
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