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I reported an issue (no.165374)  two weeks ago and have received absolutely no reply except for automated Emails. Previously I got at least a confimation from an engineer within a few days. This time nothing.

Does SoftwareFX support still exist? are you guys busy? what gives?

Yours frustratedly...

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Thank you
for contacting us and sorry for the delays in replying you back.

Your support
incident has been assigned to a senior support engineer and will have a high priority. A repro case will be
requested to reproduce your behavior. You can rest assured we will help you to
overcome this issue ASAP.

Thank you for your patience and feedback, is very valuable to us.

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  • 3 weeks later...


 I replied to your request for more information over two weeks and again have heard nothing back. This issue has now been outstanding for over a month and I have had no real support or answer to my questions at all during that time.

Why is it taking so long for you to get back to me?

I am growing increasing frustrated at the lack of support, please can you get back to me ASAP? It is now very urgent that this is resolved quickly.


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