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AngelR's Achievements


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  1. We haven't tested Chart FX for Java 6.2 or Chart FX for Java 6.5 with Java version 8. It might work, but it has not been tested. We will recommend you to upgrade to Chart FX for Java 8.
  2. Please read the following kb article about the JSF tag library documentation in Chart FX for Java 6.5 http://support.softwarefx.com/Chart_FX_for_Java_65/javaServerFaces
  3. We need more information to reproduce this issue. What version of Chart FX are you currently using? Is this a Web Forms or Win forms app? Having a repro-case is the most effective and fastest way to identify the cause of an issue . If you need to report an unexpected behavior, please include a small sample application or snippet and make sure it fulfills the following conditions: - The code must be narrowed down to the simplest reproducible test case. - External references and code not related to Chart FX must be removed. - It has to include only the lines reproducing the issue. Other code not related to the problem must be removed. - The sample must compile. This means we should be able to run the sample without getting any errors.
  4. Please contact our sales department (sales at softwarefx.com) to get more inputs about expired subscriptions.
  5. We are sorry for the inconveniences. If this issue appeared after installing/reinstalling the product, please read this kb article on howto troubleshoot server installation issues: http://support.softwarefx.com/Chart_FX_7/article/2501002#!7621036 To discard active client issues, please make sure to set the chart rendering method as an image. If you are using PSS, please read the following kb articles on how to troubleshoot PSS issues: http://support.softwarefx.com/Chart_FX_7/article/2501002#!7622021 http://support.softwarefx.com/Chart_FX_7/article/2501002#!7621013 If none of the above helped to fix the issue, then we are going to need a repro case: a simple web page rendering a single chart (do not pass any data to the chart) and also please send us the full rendered html of the problematic page. Let us know about your findings.
  6. Hi co_lcruz, We have submitted this issue to our development team for analysis. This issue is going to be attended according to the severity of the problem and the priority assigned by our development team. In the case of this being a bug, the timeframe for bug resolutions may vary depending on the severity of the bug and once a fix is released, it is usually made available as part of the next service pack, so feel free to check later Service Packs for the possibility of a fix. Thanks for reporting.
  7. Your incident is being handled from our support team who will provide you with the next steps to troublehoot this issue.
  8. Thank you for contacting us and sorry for the delays in replying you back. Your support incident has been assigned to a senior support engineer and will have a high priority. A repro case will be requested to reproduce your behavior. You can rest assured we will help you to overcome this issue ASAP. Thank you for your patience and feedback, is very valuable to us.
  9. I am really sorry for the delay you have experienced. I am sure it is frustrating. Software FX Support's email software experienced a glitch that caused to lose track of a few of emails until recently. The email backlog still exists so we have been able to work out most of the requests. Happily, we were able to able to track yours and started to troubleshoot your issues. If you have immediate needs, please contact Software FX Tech Support by telephone, and we will do our best to help you overcome your issues in a timely manner.
  10. For an easy way to know current items in a grid: int GridItemsCount; GridItemsCount = Grid1.Items.Count; Make sure to check for this value after the Grid is loaded with data.
  11. Yes, it is supported, but you need to inspect Grid2 Inserting event handler instead of Grid1 Inserting event handler (I am assuming Grid1 is the parent grid and Grid2 is the child grid). To insert the event handler for Grid2 inserting event, add the event handler into the grid markup tag: <GridFX:Grid ID="Grid2" runat="server" DataParameterField="property_id" DataSourceID="AccessDataSource2" OnItemInserting="Grid2_ItemInserting" Width="100%"> Or, you can Edit Sidebar Template at design time: Select the child grid, go to the property window and add a new event handler for the ItemInserting. Let me know if this helps.
  12. Can you send us the code behind and your web page Markup? It can help us reproduce your issue. I'll look forward for your answer.
  13. AngelR

    Group Title

    The Hotfix addressing this issue has been released. Remember to remove Grid FX dll's in order to get the latest ones. Let me know how it goes.
  14. I think you are close to get it done. Following is a code sample that will help you. In this case we are passing the item key value to a Business Object class that you can easily use to call your stored procedure. protected void Grid1_ItemDeleting (object sender,GridFX.WebForms.GridItemDeletingEventArgs e) { e.DataValues.GetPrimaryKey <int>(); AgentsDataService.DeleteAgent(e.DataValues.GetPrimaryKey<int>()); e.Handled = true; } Give it a try it and if you continue receiving the same error, send us your server side code and web page markup so we can see what is happening. You can write us to support@online.softwarefx.com (remove online). Let me know how it goes.
  15. For the time being we don
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