TomasT

Hi. No, this is not a known issue. The production installation should work just as well as the test install does. Do you get an error during installation? If so, can you provide a screenshot? Does the instaler appear to go thorugh the installation completely, or des it jump any steps in the progress screen? Have you tried running the installer again? Any information you can provide will be useful. Thanks. TT

Hi, Assuming you are using the default Ajax/DHTML rendering method (RenderFormat="Image"), you will need to work with our built-in Ajax engine in order to extend interaction with the chart. I recommend looking at our Online Demo site in order to get an idea of what is possible with Chart FX. All samples provide the source code, so it should provide plenty of information. http://demo.softwarefx.com/chartfx/aspnet/ajaxsamples/ If, on the other hand, you are using the .Net client control, you will need to capture the object on the client side in order to script it. If this is the case, let me know and I'll provide some details. Regards, TT

Tobias, Thank you for contacting us with this question. At the moment this fucntionality is not available iun the present version of Chart FX 7. That said, we are alway taking into consideration user feedback in order to improve the feature set on every new version of Chart FX. Can you provide some specifics on what the exact requirement are on the Broken Bar? You mention that the bar appears broken if it exceeds a max value. Which max value is it, is it a max value for the bar or for the axis? If you simply want to show the amount that the bar exceeds a specific max amount, then, as a workaround, you could stack two points on the same bar with two different colors. The first bar plots the maximum and the next bar the excedent amount . Regards, TT

Hi, It all depends on the renderinf format you have chosen. If you are rendering the charts with the .Net client controls(chart.RenderFormat=".Net";) then all client machines will need to have the .Net framework 2.0 installed in order to see the charts properly. If you use the Image renderformat (chart.RenderFormat="Image";) then there is no need to have the framework installed. If this is your case, then the problem has nothing to do with the .Net framework. Let me know so we can continue troubleshooting. It may have something to do with authentication. Regards, TT

Hi, All you need to do is enbale PointLabels and set their alignment: chart1.AllSeries.PointLabels.Visible = true;chart1.AllSeries.PointLabels.Alignment = StringAlignment.Near;chart1.AllSeries.PointLabels.LineAlignment = StringAlignment.Center; Hope this helps. TT

Hi, Unfortunately, intial values are not supported in the curve Area gallery. The chart will ignore the YFrom setting when using CurveArea. I apologize for the inconvenience. I will add this to the feature request list so that it can be reviewed by development when deciding on features for future realeases. I apologize for this limitation. Regards . TT

Hi, Try: chart1.AxisY.LabelsFormat.Decimals=4; chart1.AxisY.DataFormat.Decimals=4; TT ClickSelectAjax.zip

Hi, Unlike previous version of Chart FX in which all chart images were generated as temporary files on disk, Chart FX 7 by default uses a special service (Chart FX PSS) that handles file generation and takes care of automatically removing any temp files without any user intervention. If you are indeed seeing temporary chart images on a temp folderinside the ChartFX70 directory, it probably means that PSS is not running correctly. Please go to the services console in your machine and restart the service. If the service runs correctly, there should be no new files in the Temp directory. Regards, TT

Hi, This is a known issue with VS2008 SP1. Please contact support AT softwarefx DOT com for a fix. We are in the process or wrapping up a service pack, but we may still be a few days away. In the meantime, they can provide a hotfix. Regards, TT

Hi, When binding data to the Component, Chart FX will only take values and Labels for the DataSource. In other words, only labels and datapoints can be passed. It is not possible to directly bind ny kind of metadata directly from your Data Table. One way I see of working around this would be to loop through all the Chart's points after the Databinding is done and assign the Guid to each point by using its Text property. Afterwards you can use the %L Parameter to in order to add the content of the Text property to your URL's string: for (int j; j < chart1.Data.Points;j++ ) chart1.Points[0, j].Text = myGuid[j];Hope this helps. Regards, TT

When you run the application through IIS, Chart FX makes use of the PSS Service to handle the chart generation and avoid accumulation of temporary files on disk. Most likely, the issue you are experiencing is related to PSS. Can you please verify that the service is running. If it is, turn it off momentarily and hit your application again. Do the charts show now? If they do please turn PSS back on. Does your application use Forms authentication? Let me know what you find. TT

Hi, The Resource center will show all the products installed, regardless of whteher they are trials or not. The extensions will be listed there even if the evalution period has expired. If you need to extend your trial, please contact support AT softwarefx DOT com. They will be hapy to provide one trial extension. Regards, TT

OK. Unfortunately, for framework 2.0 and above, Microsoft decided to limit availability of the Framework configuration tool to Visual Studio Users only. If the client machine does not have visual studio installed, you will not be able to change trust settings through the configuration wizard. You will need to use the caspol tool from the command line: cd C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727 caspol -machine -chggroup Internet_Zone FullTrust Make sure to change the zone accordingly (Intranet_Zone, Trusted_Zone). Please try this out and let me kno how it goes. TT

Hi, While newer versions of Chart FX (Chart FX 7) have a mechanism to avoid a backlog of temporary files, Chart FX for .Net 6.2 does not automatically clean temporary files from disk. You will need to schedule a task that deletes files form that folder periodically. In the Util folder of your Chart FX installation, you should find the sfxremove.exe tool which lets you remove files older than any time span. You can simply schedule this app to run at your convenience or you can use your own batch file in order to remove the files. Regards, TT

Hi, I do not believe this has anything to do with the fact that you are running on Windows Server 2008, however there may be a problem with the assemblies in the GAC. Please note that the assemblies that need full trust are the the client asemblies (the ones that run on the browser). In order to let the client control run with full trust you need to give Full trust to the zone in which the web application is runing. If you are testing the application on localhost, you are most likely in the "Local Intranet" or the "Trusted Sites" zone. First of all, please remove all Chart FX assemblies from the GAC. Then, to give full trust to that zone you need to go to Administrative Tools > Microsoft .Net Framework 2.0 Configuration. Once there, expand the "My Computer node". Click on Runtime Security policy. On the Right pane, inside the Tasks Box, click on Adjust Zone Security. Follow the wizard and adjust trust accordingly. Try the app again and let me know if oyu continue to run into issues. Regards, TT

Hi, In order to obtain the value during mouse move, we would have to perform a HitTest call every time the mouse is moved, which can add substantial overhead and affect performance. For that reason it was not enabled by default. If you need it, all you need ot do is place the call yourself inside the event handler: void chart1_MouseMove(object sender, ChartFX.WinForms.HitTestEventArgs e) { ChartFX.WinForms.HitTestEventArgs hit = chart1.HitTest(e.X, e.Y);double myValue = hit.Value; } Hope this helps. TT CFX7_RealTimeWebSample.zip

Hi, I am afraid the image is not available. Could you please repost? In any case, Chart FX's support for an additional X axis is limited to labeling purposes only. In other words, it is not possible to actaully bind data on the series to more than one X axis. Regards, TT

Hi, I am afraid these limitations escape our control. Clipboard operations and printing require local machine resources and it is understandable from a security standpoint that the browser does not have enough privileges to perform them by default. Have you tried rendering using our active image format (RenderFormat="Image"). A lot of the same interactive functionality is available and since it is AJAX based, it will work in any browser and will have less restrictions. Regards, TT

We may have to troubleshoot thisin more detail nad will require some more sensitive information. Can you please contact support AT softwarefx DOT com. They will be able to help you look at this in more detail. Thanks, TT

Hi. Not for production installations. We may have to provide you with a tool to extract the information fomr the regsitry. Can you please send an email to support AT softwarefx DOT com. They will be able to help you. Regards, TT

Hi, When rendering charts with the .Net client control, some operations (like printing or saving to clipboard) require full trust for the zone in which the web site is running. For example, if this application is in trusted sites, you need to make sure that the Trusted Stes zone has the .Net trust level set to full. On development machines this is not complicated since you will likely see the .Net Framework configuration console in Administrative Tools. On the other hand, machines without visual studio will not have this tool and will ned to use caspol from the command line: cd C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727 caspol -machine -chggroup Internet_Zone FullTrust Regards, TT

Hi, Unfortunately, Chart FX Lite has no Support for X values. The X axis is exclusively categorical. This functionality is only available in the Full versions of Chart FX. I apologize for the inconvenience. Regards, TT

It should work with either version. if you wish, you could also contact Support AT softwarefx DOT com for a special trial installer that does not check for Visual Studio installation in order for you to test it on the server. Regards, TT

Hi, Yes. Chart FX is licensed per server. Thus, it is required that you run the installation on every machine that will be generating charts. Regards, TT

Ok. The image you provided is still not clear. I any case, you can customize the items in the legendbox as needed: chart1.LegendBox.ItemAttributes.Clear();CustomLegendItem c = new CustomLegendItem();c.Text = "Custom Item";c.MarkerShape = MarkerShape.Marble;c.Color = Color.Orange;chart1.LegendBox.CustomItems.Add©;Does this help? TT WPFRunChartSample1.zip