Sean Posted December 7, 2007 Report Share Posted December 7, 2007 Our clients are reporing that sometimes (1 in 10 times) they are trying to display a .Net render chart and this cause IE6 and IE7 to "hang". This occurs when the user opens our charting application and trys to view a chart. The chart starts to display the downloading icons and indicates that the chart is being downloaded, but after 5 - 10 seconds the chart stops and hangs IE. The only way to fix this to ctrl-alt-del and close the IE process in task manager (while in this phase you can see the memory usage for the IE process increase very quickly) After closing IE and you then do the same process the chart is displayed. What is going on here, why does it hang? Environment is Server - 2003 with the lates chartfx release Client - XP SP2 with .Net framework enabled Link to comment Share on other sites More sharing options...
Sean Posted December 10, 2007 Author Report Share Posted December 10, 2007 Error Msg Attached Link to comment Share on other sites More sharing options...
Frank Posted December 10, 2007 Report Share Posted December 10, 2007 What's the version of your Chart FX assemblies? This look like a problem we fixed long time ago. Please download the latest service pack from our support site and verify whether the problem still happens using this version. Link to comment Share on other sites More sharing options...
Sean Posted December 10, 2007 Author Report Share Posted December 10, 2007 Attached are screen shots of the necessary directories. Link to comment Share on other sites More sharing options...
Frank Posted December 12, 2007 Report Share Posted December 12, 2007 You do have the latest version, so it looks like my observation was wrong. Just to be sure that these are the dll's being downloaded to your client, run GACUTIL /LDL in your client and verify the version. Using the latest version we have never experienced this problem. Can you reproduce it consistently? If so please attach a sample application along with the steps to reproduce it. Link to comment Share on other sites More sharing options...
Sean Posted December 13, 2007 Author Report Share Posted December 13, 2007 Attached is the output from GACUTIL /LDL Can we reproduce it consistently?, not really our clients have this problem once a day and it's mostly the first time they run a graph for the day. Link to comment Share on other sites More sharing options...
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