User (Legacy) Posted February 20, 2007 Report Share Posted February 20, 2007 Must the install program be run to install the chart onto our production or can the dll's just be copied? We're on a server which is used by many other sites within my client. If we need to install the chart on the production box we will need to go through a hole testing phase with all the other sites to make sure we don't screw them up. We're not using the PSS service. Link to comment Share on other sites More sharing options...
Frank Posted February 21, 2007 Report Share Posted February 21, 2007 Yes, you need to run the installer. A license needs to be installed in the server in order for the product to run. You may contact Software FX support if your deployment needs require a diferent model. Link to comment Share on other sites More sharing options...
martyphee Posted February 21, 2007 Report Share Posted February 21, 2007 We can't have that. How do we go about getting a refund? Our application is on a shared environment. Therefore every application in that environment must sign off that the install doesn't effect them. That could take a month or more and cost our project thousands. We are using the PSS service so there's no reason for an install. Why don't you do what Component Art does and use a license file? LineGraph.zip Link to comment Share on other sites More sharing options...
IGSFX Posted February 21, 2007 Report Share Posted February 21, 2007 Our standard deployment mechanism is through the execution of the installer. However, we offer an alternate deployment method, based on a license file, for customers with special needs such as yours. If you are interested in this option, please contact technical support at support@online.softwarefx.com (remove online) for further details. If you still want to get a refund, please contact our sales department at sales@online.softwarefx.com (remove online) for refunding details. Attachments.zip Link to comment Share on other sites More sharing options...
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