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License Error 100800


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I recently converted our development machine into a virtual machine.  Now I'm getting this error on charts.  I've tried uninstalling, deleting and reinstalling several times with our original install version to no avail. 

Other similar posts on this error talk about getting the latest installer.  I downloaded what I think is the latest ChartFX62COM.exe install file and that hangs on the install after putting in the serial number.  I get a popup window with a grey bar with nothing in it and the install is stuck at that point.

 I'm at a loss as to what to try next.  Any suggestions?

 This is running under Windows 2000 Advanced Server SP4

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