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domain change - production charts no longer accessible !


User (Legacy)

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Hi,

We changed the domain of our production servers to one uniform domain

(internal domain).

Now when I try to go to a chart in production, i get a windows logon popup

screen asking to put in credentials.

Is the license info somehow linked to the old domain information ?

Any suggestions on what I can do ?

Any help greatly appreciated !

Regs,

Roel.

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The windows logon pop-up is unrelated to Chart FX Licensing.

Check your user's permissions in the ChartFX62 Virtual Folder and

sub-folders. This change in behavior seems to be caused by some Windows

Permissions change.

What happens with other pages that don't have charts ?

--

Francisco Padron

www.chartfx.com

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thanks, that solved the problem !

Do you know what should be the minimal rights ?

Internet Guest account -> read access ?

TIA

"SoftwareFX Support" <noreply@softwarefx.com> wrote in message

news:BF9KmqbJGHA.472@webserver3.softwarefx.com...

> The windows logon pop-up is unrelated to Chart FX Licensing.

>

> Check your user's permissions in the ChartFX62 Virtual Folder and

> sub-folders. This change in behavior seems to be caused by some Windows

> Permissions change.

>

> What happens with other pages that don't have charts ?

>

> --

> Francisco Padron

> www.chartfx.com

>

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