User (Legacy) Posted August 4, 2005 Report Share Posted August 4, 2005 A user reported a problem that I have confirmed. If they click a few times with their mouse in the chart area, the tool tips that display individual bar values disappear (i.e., the tips no longer pop up when the user hovers their mouse pointer over a bar). Once the tool tips disappear, they don't come back even if the graph is refreshed. They have to shut down the program and restart it before the tool tips will reappear. If the user does not click in the chart area, the tool tips in the chart work OK. I have confirmed the problem - it seems to be related to Windows XP, as the problem cannot be duplicated under Windows 2000. FWIW, it appears that I'm using version 5.0.9.0 of the cfx4032.ocx, and the same version of the cfx4032.dll. GG Link to comment Share on other sites More sharing options...
Software FX Posted August 5, 2005 Report Share Posted August 5, 2005 We are no aware of this problem and it does not happen in any of our XP machines, maybe we need to know specifically what needs to be done to make this happen and what type of chart it has to be. Dos this happen with all the chart ? can you reproduce this problem with a simple application that has just one default Chart ? Also, the version you are using is quite old, you may want to download the latest Service Pack from our support site. -- Francisco Padron www.chartfx.com "Gary German" <garyg@NOSPAMXshastasoftware.com> wrote in message news:i2uE4RMmFHA.1848@webserver3.softwarefx.com... >A user reported a problem that I have confirmed. If they click a few times > with their mouse in the chart area, the tool tips that display individual > bar values disappear (i.e., the tips no longer pop up when the user hovers > their mouse pointer over a bar). Once the tool tips disappear, they don't > come back even if the graph is refreshed. They have to shut down the > program and restart it before the tool tips will reappear. > > If the user does not click in the chart area, the tool tips in the chart > work OK. > > I have confirmed the problem - it seems to be related to Windows XP, as > the > problem cannot be duplicated under Windows 2000. > > FWIW, it appears that I'm using version 5.0.9.0 of the cfx4032.ocx, and > the > same version of the cfx4032.dll. > > GG > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted August 5, 2005 Author Report Share Posted August 5, 2005 "Software FX Support" <noreply@softwarefx.com> wrote in message news:UD1e9ZimFHA.1828@webserver3.softwarefx.com... > We are no aware of this problem and it does not happen in any of our XP > machines, maybe we need to know specifically what needs to be done to make > this happen and what type of chart it has to be. > > Dos this happen with all the chart ? can you reproduce this problem with a > simple application that has just one default Chart ? > > Also, the version you are using is quite old, you may want to download the > latest Service Pack from our support site. I've been meaning to do that, and in an effort to resolve the problem, I tried to do that yesterday. But, I could not figure out where on your site to get the update. I just tried it again, and I realize what's happening - your Support page does not work in the Firefox browser! I've switched to Internet Explorer, and I can now see the "toolbar" along the left side of the page. But, I seem to still be having problems. I start by going to this web page: http://support.softwarefx.com/chartfx/ Next, I click on the Service Pack option on the left. Then, I click on "Latest Service Pack". When I click on "Download", it seems to work for a bit, then I get a cryptic error message popup with a caption of "Error", and the message "Missing IfxVer setting or file not found". When I then clicked on "Install", it crashed the Internet Explorer browser. The download does seem to download a file named "CfxServicePack.exe", despite the error. But, when I try to run that file, it says "Downloading Application Info (GlobalUpdateFX.xml)" but never does anything else. The "Install" and "Download" buttons are grayed out. Needless to say, this is very frustrating. FWIW, I also just noticed that when I run Cfx98Info.exe, it says "Not Licensed" in the area labeled "This product is licensed to"! But, this is weird because I've been using your tool (and recommending it to clients and colleagues) for several years now. And the serial number and license strings are shown OK. Also, I never see any "not registered" warnings when I run my programs, nor have I had any reports of this from users. So, something is clearly amiss on my system. Please help - I would like to get the latest service pack and include it in my next release - hopefully it will resolve the Win XP issue I reported. GG > > -- > Francisco Padron > www.chartfx.com > > > "Gary German" <garyg@NOSPAMXshastasoftware.com> wrote in message > news:i2uE4RMmFHA.1848@webserver3.softwarefx.com... > >A user reported a problem that I have confirmed. If they click a few times > > with their mouse in the chart area, the tool tips that display individual > > bar values disappear (i.e., the tips no longer pop up when the user hovers > > their mouse pointer over a bar). Once the tool tips disappear, they don't > > come back even if the graph is refreshed. They have to shut down the > > program and restart it before the tool tips will reappear. > > > > If the user does not click in the chart area, the tool tips in the chart > > work OK. > > > > I have confirmed the problem - it seems to be related to Windows XP, as > > the > > problem cannot be duplicated under Windows 2000. > > > > FWIW, it appears that I'm using version 5.0.9.0 of the cfx4032.ocx, and > > the > > same version of the cfx4032.dll. > > > > GG > > > > > > Link to comment Share on other sites More sharing options...
Software FX Posted August 10, 2005 Report Share Posted August 10, 2005 I just went to the support site and try installing the Service Pack and everything worked fine, like it is the case many times, it always works in the dev. machine ! We have been in the process of moving the office in the last couple of days so maybe something was broken at some point. Please try going to the support site again and when going to the Service Pack screen simply click on "Install", no need to download unless you are not in the computer where Char FX is installed. As for the Cfx98Info.exe message, no need to worry about it, you probably have an old version of it but this will not affect the operation of the product. If you continue to have problems please contact Software FX Support, they can give alternative ways of downloading the service pack. -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
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