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Low Res Toolbar


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When deploying our application which uses ChartFX Client Server, the toolbar

displays low resolution images. (This issue was raised in another post, but

remains a problem)

Screenshots:

Low res: http://www.exclamationsoft.com/temp/cfxcs/low_res.gif

High res: http://www.exclamationsoft.com/temp/cfxcs/hi_res.gif

This occurs regardless of OS: Windows XP, 2000, NT, 98 when display settings

are set to display more than 256 colors. The charts are NOT being imported

from any other source, including another OS.

Versions deployed are:

Cfx4032.ocx 5.0.10.4

SfxBar.dll 1.0.20.0

These two files are placed in the folder: \Program Files\Common

Files\Software FX Shared

The development environment is Visual C++ 6.0

Tim Hodgson

ExclamationSoft

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No, the problem is not happening using Terminal Services.  I've replicated

the problem on Windows NT 4.0 Server, Windows 2000 Server, Windows XP Pro,

Windows 98. All running at more than 256 colors.

Thanks,

Tim

"Software FX Support" <support@softwarefx.com> wrote in message

news:aG7wmba7DHA.2468@webserver3.softwarefx.com...

> I thought this problem was solved. You posted:

>

> "Found the problem. If installing via Terminal Services (Remote Desktop

> Connection), when my application loads in the same session, the low-res

> toolbar is loaded."

>

> Is the problem happening using Terminal Services ?

>

> --

> FP

> Software FX, Inc.

>

>

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The HiRess toolbar will only show under Windows XP.

Do you have a test program that reproduces the problem (when run under

Windows XP, it displays the 16 Color toolbar).

Note: If you are customizing the toolbar and then saving it into a file,

when this file is imported the toolbar will look like it did in the original

configuration. For example, if you run your program in Windows 2000,

customize the toolbar and save a chart file, later when this file is

imported into a Windows XP box, the toolbar will be in 16-color mode. This

is by design.

--

FP

Software FX

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> The HiRess toolbar will only show under Windows XP.

Ok, yes, I recall reading a post stating that XP will only display it

> Do you have a test program that reproduces the problem (when run under

> Windows XP, it displays the 16 Color toolbar).

Yes. Not exactly a bare-bones test program, but the behavior is visible in

our product:

http://www.exclamationsoft.com/ExclamationSoft/download/beta/WebWatchBot.zip

>

> Note: If you are customizing the toolbar and then saving it into a file,

> when this file is imported the toolbar will look like it did in the

original

> configuration. For example, if you run your program in Windows 2000,

> customize the toolbar and save a chart file, later when this file is

> imported into a Windows XP box, the toolbar will be in 16-color mode. This

> is by design.

The behavior does not happen when doing a fresh install. In other words,

there are no saved files involved. Furthermore, when you refer to a "saved"

file, I'm assuming that you are referring to a meta file, if not, please

clarify.

>

> --

> FP

> Software FX

>

>

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I run your program and I get the right toolbar Running on a Windows XP box.

Do I need to do anything especial ?

> The behavior does not happen when doing a fresh install. In other words,

> there are no saved files involved. Furthermore, when you refer to a

"saved"

> file, I'm assuming that you are referring to a meta file, if not, please

> clarify.

What I mean by "saved: is Chart FX BINARY Files saved using the Export

method.

--

FP

Software FX

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I'll try to recreate.  Thank you for your efforts thus far...

Tim

"SoftwareFX Support" <noreply@softwarefx.com> wrote in message

news:KeM$#DC8DHA.3200@webserver3.softwarefx.com...

> I run your program and I get the right toolbar Running on a Windows XP

box.

> Do I need to do anything especial ?

>

> > The behavior does not happen when doing a fresh install. In other

words,

> > there are no saved files involved. Furthermore, when you refer to a

> "saved"

> > file, I'm assuming that you are referring to a meta file, if not, please

> > clarify.

>

> What I mean by "saved: is Chart FX BINARY Files saved using the Export

> method.

>

> --

> FP

> Software FX

>

>

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