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Low res images


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Environ: Windows XP

Lang: Visual C++ 6.0 SP3

Product: ChartFX Client Server

When distributing ChartFX client server, as per the instructions in

redist.txt, my application is displaying low resolution images of the

toolbar. When I run my application on my development machine, I get the

nice high resolution images in the toolbar.

The files I am distributing into the \Program Files\Common Files\Software FX

Shared folder are:

SFXBAR.DLL

CFX4032.OCX

ChartFX_GUI.hlp

Screenshots:

Low res: http://www.exclamationsoft.com/temp/cfxcs/low_res.gif

High res: http://www.exclamationsoft.com/temp/cfxcs/hi_res.gif

Thanks,

Tim

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The screenshots are here:

Low res: http://www.exclamationsoft.com/temp/cfxcs/low_res.gif

High res: http://www.exclamationsoft.com/temp/cfxcs/hi_res.gif

The client machine that is displaying low-res images is Windows XP Pro.

"SoftwareFX Support" <support@softwarefx.com> wrote in message

news:O16clvs1DHA.3512@WEBSERVER1...

> What do you mean by low resolution images ? Can you please attach a

> screenshot ?

>

> What OS is running in your client ?

>

> --

> FP

> Software FX, Inc.

>

>

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Sorry about that, I missed the links at the bottom, I was looking for

attachments.

Chart FX uses 256 color toolbar images when it detects the OS is Windows XP.

Please check the following:

1) The DLL and OCX are the same file version in both your computer and the

client's computer.

2) Is the chart being imported (Import method) from a file ? if so, was this

file saved in another OS ?

3) Make sure you are running the latest service pack from our support site.

--

FP

Software FX, Inc.

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Found the problem.  If installing via Terminal Services (Remote Desktop

Connection), when my application loads in the same session, the low-res

toolbar is loaded.

All test machines involved are Windows XP Pro.

Tim

"Software FX Support" <support@softwarefx.com> wrote in message

news:Q9muZAG2DHA.3512@WEBSERVER1...

> Sorry about that, I missed the links at the bottom, I was looking for

> attachments.

>

> Chart FX uses 256 color toolbar images when it detects the OS is Windows

XP.

>

> Please check the following:

>

> 1) The DLL and OCX are the same file version in both your computer and the

> client's computer.

>

> 2) Is the chart being imported (Import method) from a file ? if so, was

this

> file saved in another OS ?

>

> 3) Make sure you are running the latest service pack from our support

site.

>

> --

> FP

> Software FX, Inc.

>

>

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Are you sure?  I have toolbars for our program, which are over 256 colors

being displayed perfectly, but the toolbar for the chart is not.

I can provide screen shots if you like.

Tim

"Software FX Support" <support@softwarefx.com> wrote in message

news:lHhkvCh3DHA.492@webserver1.softwarefx.com...

> Yes. Terminal Service runs a lo-resolution/color depth.

>

> --

> FP

> Software FX, Inc.

>

>

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