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Browser hangs when printing ChartFx objects


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Intro

-----

Our company has been using CharFX for numerous years without problems,

relatively speaking. However, I've run into a critical problem. We have a

distribution printer that prints our reports using IE. It runs without a

problem

printing over 400-500 reports daily. The reports contain HTML and ChartFX

graphs.

Problem

--------

When I print documents via IE without a ChartFX object present, the

document prints without issue. However, recently when printing a report

that

contains a ChartFX object the browser hangs, but not the computer. I'm able

to move the mouse freely but the browser is no longer functional.

What have I done to fix the problem?

-------------------------------------

I went to http://support.softwarefx.com/cfxie/ and realized to my amazement

that the objects were no longer present. I was being prompted to download

them, so I did. I thought this would fix it but it did not. We've

performed

this in the past and has usually corrected the problem.

Could any one please provide some insite into this issue. Your input will

very

much appreciated.

Kevin Marson

WearCheck Canada Inc.,

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A further note:

We changed the graph_type to "JPEG" from "ACTIVEX" and the printing

performs as expected.

"KevinM" <kevinm@wearcheck.ca> wrote in message

news:gsDTgopLDHA.2076@webserver1.softwarefx.com...

> Intro

> -----

> Our company has been using CharFX for numerous years without problems,

> relatively speaking. However, I've run into a critical problem. We have

a

> distribution printer that prints our reports using IE. It runs without a

> problem

> printing over 400-500 reports daily. The reports contain HTML and ChartFX

> graphs.

>

> Problem

> --------

> When I print documents via IE without a ChartFX object present, the

> document prints without issue. However, recently when printing a report

> that

> contains a ChartFX object the browser hangs, but not the computer. I'm

able

> to move the mouse freely but the browser is no longer functional.

>

>

> What have I done to fix the problem?

> -------------------------------------

> I went to http://support.softwarefx.com/cfxie/ and realized to my

amazement

> that the objects were no longer present. I was being prompted to download

> them, so I did. I thought this would fix it but it did not. We've

> performed

> this in the past and has usually corrected the problem.

>

>

> Could any one please provide some insite into this issue. Your input will

> very

> much appreciated.

>

>

> Kevin Marson

> WearCheck Canada Inc.,

>

>

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