User (Legacy) Posted May 20, 2003 Report Share Posted May 20, 2003 ChartFX Client Server, latest version and latest updates. VB 6 SP5. The following has occurred on two Dell Inspiron 8200 Notebook Computers, each with Windows XP Professional and Office XP Professional. Latest Service Packs. We have 200+ client installs and none others have reported this problem Problem: Computer Freezes and needs rebooting when the zooming ChartFX Chart is used in quick succession to zoom into Scatter. Problem replicated in word document with OLE Server Charts. Tried Remedies: 1.Remove mouse and use touchpad. Still occured 2.Slow mouse sensitivity. Still occurred. Other factors which may be relevant: We use LButton_Up Event to identify whether at underlying point. If point is one of a nominated series a form is displayed to show information about the point otherwise point is ignored Paul Maxwell GeoServices Link to comment Share on other sites More sharing options...
Software FX Posted May 20, 2003 Report Share Posted May 20, 2003 The system you describe doesn't seem to be much different to many systems we use (Dell Inspiron wit Windows XP) We will need some detailed information on how to reproduce the problem. The problem may happen only with your particular settings, so you need to send us a binary chart file (created using the Export button) along with step-by-step instructions on how to reproduce the bug. Please contact our support department if this matter is of urgency. Thank you in advance. -- FP Software FX, Inc. Link to comment Share on other sites More sharing options...
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