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Installing ActiveX control for the first time


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Hi:

We checked with security setting on client and were set as recommanded.

Set security level medium-low.

Cleint is using IE5.

Any clue?

Please let us know to feedback our client.

Thanks.

Shailesh

"SoftwareFX Support" <support@softwarefx.com> wrote in message

news:ysvfdqP2CHA.1316@webserver1.softwarefx.com...

> Why doesn't IE prompt to download it ? Does it download it ? If it doesn't

> then something is wrong with your settings and you need to address this

> problem.

>

> --

> FP

> Software FX, Inc.

>

>

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Hi:

Here is the view-source of that page:

'/////////////

<HTML>

<HEAD>

<META NAME="GENERATOR" Content="Microsoft FrontPage 4.0">

<TITLE>Urner Barry's COMTELL</TITLE>

</HEAD>

<body topmargin="1" bgColor='white'>

<OBJECT CLASSID="CLSID:21F49842-BFA9-11d2-A89C-00104B62BDDA"

TYPE="application/x-oleobject"

WIDTH="500" HEIGHT="300" ID="Chart1"

CODEBASE=/download/CfxIEAx.cab#Version=5,5,3,0

>

<PARAM NAME="IDENTIFIER" VALUE="Urner Barry|Comtell|UBChart">

<PARAM NAME="LICENSE" VALUE="/license/CfxIE.lic">

<PARAM NAME="DATAPATH" VALUE="/cfxtemp/CFT0226_114129203.chw">

</OBJECT>

</BODY>

</HTML>

'////////////////

We have some clients having this problem.

Please let me know.

Thanks.

Shailesh

"SoftwareFX Support" <support@softwarefx.com> wrote in message

news:m#c1JNQ2CHA.1604@webserver1.softwarefx.com...

> What do you get instead of a chart ? a red X ? Do you get it in other

> computers ?

>

> Please post the View-Source of that page.

>

> --

> FP

> Software FX, Inc.

>

>

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The code here seems OK, specially if you are saying that some users can see

the chart.

Please check the following:

1) You didn't tell me what kind of icon they see, if they see a "Red X" is

permissions or Download Problem, if they see an icon composed of tree colors

with a triangle and a square in it is probably due to a licensing issue.

2) Check that the URL pointed by your CODEBASE is valid. To test this, take

the current URL and append /download/CfxIEAx.cab. For example, if you were

hitting:

http:www.foo.com/myfolder/mypage.htm

Type the following in your address bar:

http:www.foo.com/download/CfxIEAx.cab

3) Do the same thing with the license (/license/CfxIE.lic)

4) Check if your users can see any activeX at all.

--

FP

Software FX, Inc.

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Hi:

In reply to your first check, the client said that he gets "Red X".

How can he overcome this situation.

On our site we have licensed version running.

Thanks for your reply.

Shailesh

"SoftwareFX Support" <support@softwarefx.com> wrote in message

news:5F8EcKn3CHA.1844@webserver1.softwarefx.com...

> The code here seems OK, specially if you are saying that some users can

see

> the chart.

>

> Please check the following:

>

> 1) You didn't tell me what kind of icon they see, if they see a "Red X" is

> permissions or Download Problem, if they see an icon composed of tree

colors

> with a triangle and a square in it is probably due to a licensing issue.

>

> 2) Check that the URL pointed by your CODEBASE is valid. To test this,

take

> the current URL and append /download/CfxIEAx.cab. For example, if you were

> hitting:

>

> http:www.foo.com/myfolder/mypage.htm

>

> Type the following in your address bar:

>

> http:www.foo.com/download/CfxIEAx.cab

>

> 3) Do the same thing with the license (/license/CfxIE.lic)

>

> 4) Check if your users can see any activeX at all.

>

> --

> FP

> Software FX, Inc.

>

>

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