Failed to download Chart- Timeout

[User (Legacy)]

I have seen a couple posts on the .NET client control displaying this

message, but I have a silly question to ask in addition - is the .NET

runtime required to be installed on the client machine in order for this

control to work on that particular client?  If so, what version is

required....and, more importantly, why doesn't the need (or lack thereof)

for that prerequisite appear anywhere in the documentation, even in the API

descriptions for the HtmlTag property and GetHtmlTag method?   I ask because

the charts generate perfectly on my develompent box, but others (possibly

without the .NET runtime) have reported seeing this message.

Thanks - dB

[Software FX]

> is the .NET runtime required to be installed on the client machine in

order for this

> control to work on that particular client

Yes.

> If so, what version is required....

Any version of the .NET Framework will do.

> and, more importantly, why doesn't the need (or lack thereof)

> for that prerequisite appear anywhere in the documentation, even in the

API

> descriptions for the HtmlTag property and GetHtmlTag method?

We thought it was obvious that to run any .NET Component you need the .NET

Framework. Kind of the same reason why we don't say you require Windows :-)

Notice that setting the HtmlTag property or GetHtmlTag to "Auto" will

produce a .NET Client ONLY if the client has the .NET Framework installed

and it will produce an image otherwise.

Besides the .NET framework being installed, there are other considerations,

namely permissions, that can not be detected from the server but may prevent

the .NET Client Component from working inside your browser. The following

articles in our KB should shed some light on these issues:

Q6121004. How does ChartFX.Net for the Web handle client computers that do

not have the .Net framework?

Q6121017. Troubleshooting the Client Component of ChartFX.Net

Q6121016. My client machine displays an empty image even when I'm generating

a Client Control.

Q6141001. Security settings required by the .NET client control

-- 

FP

Software FX