User (Legacy) Posted July 1, 2003 Report Share Posted July 1, 2003 A user is getting a .NET chart saying: Failed to download Chart ConnectFailure This appears centered on the graph. Any idea about how to troubleshoot this? -- Regards, Eric Garza, .NET MVP AMIGE Project Manager Link to comment Share on other sites More sharing options...
Software FX Posted July 1, 2003 Report Share Posted July 1, 2003 Hello, I would view the HTML source of this page when the error occurs. You will see that a file is downloaded from the server in order to populate the chart. Please test this from the client with the problem by trying to download the chw file directly. Example: http://yourServer/ChartFX6/Temp/CFT0701_1124251060.chw <object id="Chart1" classid="/ChartFX6/Download/ChartFX.MainClient.dll#SoftwareFX.ChartFX.Internet.MainClient" WIDTH="500px" HEIGHT="350px" > <PARAM NAME="DataPath" VALUE="/ChartFX6/Temp/CFT0701_1124251060.chw"> <PARAM NAME="AssemblyTarget" VALUE="ChartFX.Internet.Client, Version=6.0.1262.25350, Culture=neutral, PublicKeyToken=a1878e2052c08dce"> <PARAM NAME="ClassTarget" VALUE="SoftwareFX.ChartFX.Internet.Client.Chart"> </object> My guess is that this particular client does not have the NT permissions to read from the Temp directory where this chw file resides. JT Software FX Tech. Support "Eric Garza" <egarza@amige.com> wrote in message news:cVaODR%23PDHA.3180@webserver1.softwarefx.com... > A user is getting a .NET chart saying: > > Failed to download Chart > ConnectFailure > > This appears centered on the graph. > > Any idea about how to troubleshoot this? > > -- > Regards, > Eric Garza, .NET MVP > AMIGE Project Manager > > Link to comment Share on other sites More sharing options...
Software FX Posted July 1, 2003 Report Share Posted July 1, 2003 You may also want to check details like is he using a proxy ? -- Regards, JC Software FX Support "Eric Garza" <egarza@amige.com> wrote in message news:cVaODR%23PDHA.3180@webserver1.softwarefx.com... > A user is getting a .NET chart saying: > > Failed to download Chart > ConnectFailure > > This appears centered on the graph. > > Any idea about how to troubleshoot this? > > -- > Regards, > Eric Garza, .NET MVP > AMIGE Project Manager > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted July 1, 2003 Author Report Share Posted July 1, 2003 The user is getting other pages (https) without problems, just the .NET component is not connecting. Why would a proxy affect the behaviour? Are you doing some kind of special handling or using special ports? I've ran the .NET component from behind an HTTP proxy without problems. Btw, I'm almost sure the user is behind one, I'll investigate which one. Thanks "SoftwareFX Support" <support@softwarefx.com> wrote in message news:$SS4E1%23PDHA.2636@webserver1.softwarefx.com... > You may also want to check details like is he using a proxy ? > > -- > Regards, > > JC > Software FX Support > "Eric Garza" <egarza@amige.com> wrote in message > news:cVaODR%23PDHA.3180@webserver1.softwarefx.com... > > A user is getting a .NET chart saying: > > > > Failed to download Chart > > ConnectFailure > > > > This appears centered on the graph. > > > > Any idea about how to troubleshoot this? > > > > -- > > Regards, > > Eric Garza, .NET MVP > > AMIGE Project Manager > > > > > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted July 1, 2003 Author Report Share Posted July 1, 2003 I just asked the user to try the url download. I will post here the results. But..All the users are anonymous (Internet) and the folder has Everyone Read/List permissions. Some users are able to download the .NET component without problems. So I wouldn't think NT permissions are the problem. Thanks. "SFX Tech Support" <support@softwarefx.com> wrote in message news:NAiZMc%23PDHA.1728@webserver1.softwarefx.com... Hello, I would view the HTML source of this page when the error occurs. You will see that a file is downloaded from the server in order to populate the chart. Please test this from the client with the problem by trying to download the chw file directly. Example: http://yourServer/ChartFX6/Temp/CFT0701_1124251060.chw <object id="Chart1" classid="/ChartFX6/Download/ChartFX.MainClient.dll#SoftwareFX.ChartFX.Internet.MainClient" WIDTH="500px" HEIGHT="350px" > <PARAM NAME="DataPath" VALUE="/ChartFX6/Temp/CFT0701_1124251060.chw"> <PARAM NAME="AssemblyTarget" VALUE="ChartFX.Internet.Client, Version=6.0.1262.25350, Culture=neutral, PublicKeyToken=a1878e2052c08dce"> <PARAM NAME="ClassTarget" VALUE="SoftwareFX.ChartFX.Internet.Client.Chart"> </object> My guess is that this particular client does not have the NT permissions to read from the Temp directory where this chw file resides. JT Software FX Tech. Support "Eric Garza" <egarza@amige.com> wrote in message news:cVaODR%23PDHA.3180@webserver1.softwarefx.com... > A user is getting a .NET chart saying: > > Failed to download Chart > ConnectFailure > > This appears centered on the graph. > > Any idea about how to troubleshoot this? > > -- > Regards, > Eric Garza, .NET MVP > AMIGE Project Manager > > Link to comment Share on other sites More sharing options...
Software FX Posted July 1, 2003 Report Share Posted July 1, 2003 The issue is that to use the default proxy in .NET you need to have full trust so you may have to check if they are assigning full trust to our assemblies or adding the site to the trusted sites, etc. -- Regards, JC Software FX Support "Eric Garza" <egarza@amige.com> wrote in message news:w2pMGqAQDHA.2636@webserver1.softwarefx.com... > The user is getting other pages (https) without problems, just the .NET > component is not connecting. > > Why would a proxy affect the behaviour? > Are you doing some kind of special handling or using special ports? > > I've ran the .NET component from behind an HTTP proxy without problems. > Btw, I'm almost sure the user is behind one, I'll investigate which one. > > Thanks > > "SoftwareFX Support" <support@softwarefx.com> wrote in message > news:$SS4E1%23PDHA.2636@webserver1.softwarefx.com... > > You may also want to check details like is he using a proxy ? > > > > -- > > Regards, > > > > JC > > Software FX Support > > "Eric Garza" <egarza@amige.com> wrote in message > > news:cVaODR%23PDHA.3180@webserver1.softwarefx.com... > > > A user is getting a .NET chart saying: > > > > > > Failed to download Chart > > > ConnectFailure > > > > > > This appears centered on the graph. > > > > > > Any idea about how to troubleshoot this? > > > > > > -- > > > Regards, > > > Eric Garza, .NET MVP > > > AMIGE Project Manager > > > > > > > > > > > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted July 1, 2003 Author Report Share Posted July 1, 2003 The user was able to download the .chw file. I asked him to try the ChartFX.Internet.Client.dll file. "Eric Garza" <egarza@amige.com> wrote in message news:R9wAiyAQDHA.2636@webserver1.softwarefx.com... I just asked the user to try the url download. I will post here the results. But..All the users are anonymous (Internet) and the folder has Everyone Read/List permissions. Some users are able to download the .NET component without problems. So I wouldn't think NT permissions are the problem. Thanks. "SFX Tech Support" <support@softwarefx.com> wrote in message news:NAiZMc%23PDHA.1728@webserver1.softwarefx.com... Hello, I would view the HTML source of this page when the error occurs. You will see that a file is downloaded from the server in order to populate the chart. Please test this from the client with the problem by trying to download the chw file directly. Example: http://yourServer/ChartFX6/Temp/CFT0701_1124251060.chw <object id="Chart1" classid="/ChartFX6/Download/ChartFX.MainClient.dll#SoftwareFX.ChartFX.Internet.MainClient" WIDTH="500px" HEIGHT="350px" > <PARAM NAME="DataPath" VALUE="/ChartFX6/Temp/CFT0701_1124251060.chw"> <PARAM NAME="AssemblyTarget" VALUE="ChartFX.Internet.Client, Version=6.0.1262.25350, Culture=neutral, PublicKeyToken=a1878e2052c08dce"> <PARAM NAME="ClassTarget" VALUE="SoftwareFX.ChartFX.Internet.Client.Chart"> </object> My guess is that this particular client does not have the NT permissions to read from the Temp directory where this chw file resides. JT Software FX Tech. Support "Eric Garza" <egarza@amige.com> wrote in message news:cVaODR%23PDHA.3180@webserver1.softwarefx.com... > A user is getting a .NET chart saying: > > Failed to download Chart > ConnectFailure > > This appears centered on the graph. > > Any idea about how to troubleshoot this? > > -- > Regards, > Eric Garza, .NET MVP > AMIGE Project Manager > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted July 1, 2003 Author Report Share Posted July 1, 2003 The website is added to the Trusted sites and configured for Full Trust (or one notch below it as per your docs). "SoftwareFX Support" <support@softwarefx.com> wrote in message news:Sh2mlBCQDHA.1692@webserver1.softwarefx.com... > The issue is that to use the default proxy in .NET you need to have full > trust so you may have to check if they are assigning full trust to our > assemblies or adding the site to the trusted sites, etc. > > -- > Regards, > > JC > Software FX Support > "Eric Garza" <egarza@amige.com> wrote in message > news:w2pMGqAQDHA.2636@webserver1.softwarefx.com... > > The user is getting other pages (https) without problems, just the .NET > > component is not connecting. > > > > Why would a proxy affect the behaviour? > > Are you doing some kind of special handling or using special ports? > > > > I've ran the .NET component from behind an HTTP proxy without problems. > > Btw, I'm almost sure the user is behind one, I'll investigate which one. > > > > Thanks > > > > "SoftwareFX Support" <support@softwarefx.com> wrote in message > > news:$SS4E1%23PDHA.2636@webserver1.softwarefx.com... > > > You may also want to check details like is he using a proxy ? > > > > > > -- > > > Regards, > > > > > > JC > > > Software FX Support > > > "Eric Garza" <egarza@amige.com> wrote in message > > > news:cVaODR%23PDHA.3180@webserver1.softwarefx.com... > > > > A user is getting a .NET chart saying: > > > > > > > > Failed to download Chart > > > > ConnectFailure > > > > > > > > This appears centered on the graph. > > > > > > > > Any idea about how to troubleshoot this? > > > > > > > > -- > > > > Regards, > > > > Eric Garza, .NET MVP > > > > AMIGE Project Manager > > > > > > > > > > > > > > > > > > > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted July 8, 2003 Author Report Share Posted July 8, 2003 The DLL could be downloaded without problems. What else could be wrong? "Eric Garza" <egarza@amige.com> wrote in message news:jqECOQCQDHA.1692@webserver1.softwarefx.com... The user was able to download the .chw file. I asked him to try the ChartFX.Internet.Client.dll file. "Eric Garza" <egarza@amige.com> wrote in message news:R9wAiyAQDHA.2636@webserver1.softwarefx.com... I just asked the user to try the url download. I will post here the results. But..All the users are anonymous (Internet) and the folder has Everyone Read/List permissions. Some users are able to download the .NET component without problems. So I wouldn't think NT permissions are the problem. Thanks. "SFX Tech Support" <support@softwarefx.com> wrote in message news:NAiZMc%23PDHA.1728@webserver1.softwarefx.com... Hello, I would view the HTML source of this page when the error occurs. You will see that a file is downloaded from the server in order to populate the chart. Please test this from the client with the problem by trying to download the chw file directly. Example: http://yourServer/ChartFX6/Temp/CFT0701_1124251060.chw <object id="Chart1" classid="/ChartFX6/Download/ChartFX.MainClient.dll#SoftwareFX.ChartFX.Internet.MainClient" WIDTH="500px" HEIGHT="350px" > <PARAM NAME="DataPath" VALUE="/ChartFX6/Temp/CFT0701_1124251060.chw"> <PARAM NAME="AssemblyTarget" VALUE="ChartFX.Internet.Client, Version=6.0.1262.25350, Culture=neutral, PublicKeyToken=a1878e2052c08dce"> <PARAM NAME="ClassTarget" VALUE="SoftwareFX.ChartFX.Internet.Client.Chart"> </object> My guess is that this particular client does not have the NT permissions to read from the Temp directory where this chw file resides. JT Software FX Tech. Support "Eric Garza" <egarza@amige.com> wrote in message news:cVaODR%23PDHA.3180@webserver1.softwarefx.com... > A user is getting a .NET chart saying: > > Failed to download Chart > ConnectFailure > > This appears centered on the graph. > > Any idea about how to troubleshoot this? > > -- > Regards, > Eric Garza, .NET MVP > AMIGE Project Manager > > Link to comment Share on other sites More sharing options...
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