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ChartFX IE 2000 keeps displaying a dummy chart


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When I attempt to create an ActiveX chart, a chart that looks like a sample

chart is displayed rather than a chart representing the actual data I

submitted to the ChartFX Control. The displayed chart always has a Y-axis

of 0 - 10 and the X-Axis has values of 1 - 5. All of my chart producing

reports are displaying this same chart.

Also, if I attempt to create an Image chart rather than an ActiveX one, it

fails and results in this error:

CFX61B1. Png Generation Error (3001).

I believe my issue is related to permissions as this issue is only occuring

in a production environment where the permissions have been locked down.

Any troubleshooting advice or ideas is much appreciated.

Thanks,

Devin

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Thanks for the feedback.  We placed FileMon on the system and noticed that

ChartFX was unable to locate two ChartFX DLLs. I forget the names of the

DLLs but one of them had "png" in the file name. We checked our other

environments where ChartFX is installed and confirmed that these two missing

DLLs are present on all of these environments. We re-installed ChartFX

leaving the same permissions and the two DLLs were installed on the system.

Thus, the chart was created successfully without changing the permission

configuration.

Thanks,

Devin

"Software FX Support" <support@softwarefx.com> wrote in message

news:bxnduBy$DHA.196@webserver3.softwarefx.com...

> Indeed, it looks like a permissions problem.

>

> Make sure that you have a virtual directory created in IIS called CfxTemp

> pointing to a folder in which the WEB user needs to have READ/WRITE

> permissions.

>

> --

> FP

> Software FX, Inc.

>

>

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I now remember what the two missing files were.

\Program Files\Common Files\Software FX Shared\SfxJpegWriter.dll

\Program Files\Common Files\Software FX Shared\SfxPngWriter.dll

"Devin Richardson" <drichardson@corillian.com> wrote in message

news:c8SQmNUAEHA.200@webserver3.softwarefx.com...

> Thanks for the feedback. We placed FileMon on the system and noticed that

> ChartFX was unable to locate two ChartFX DLLs. I forget the names of the

> DLLs but one of them had "png" in the file name. We checked our other

> environments where ChartFX is installed and confirmed that these two

missing

> DLLs are present on all of these environments. We re-installed ChartFX

> leaving the same permissions and the two DLLs were installed on the

system.

> Thus, the chart was created successfully without changing the permission

> configuration.

>

> Thanks,

> Devin

>

> "Software FX Support" <support@softwarefx.com> wrote in message

> news:bxnduBy$DHA.196@webserver3.softwarefx.com...

> > Indeed, it looks like a permissions problem.

> >

> > Make sure that you have a virtual directory created in IIS called

CfxTemp

> > pointing to a folder in which the WEB user needs to have READ/WRITE

> > permissions.

> >

> > --

> > FP

> > Software FX, Inc.

> >

> >

>

>

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