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IIS 6.0 (Win2003) and ChartFX IE 2000


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I've upgraded our operating system and am having trouble with the license

file. I've followed the instructions below but still getting the license

error message "Failed to download license."

I also can not access the file directly via a browser:

http://ourservername.pnl.gov/license/CfxIE.lic

but, can access the license file under a similar installation on a Win2000

Server (IIS 5.0)

Is this a Win2003 issue?

I also noticed the behaviors described in Q1432058. Is the recommended

resolution identical for ChartFX IE 2000? Originally, ChartFX IE 2000 users

were advised to hang the real directories off of wwwroot. Does it matter?

Seems to me it might be better to have everything in one place, in the

program files area.

Thank you,

--Jim Miller

Internet Explorer shows a "Failed to download license" message inside the

chart

Description:

ChartFX Internet was not able to download the license file

Resolution:

- Check that a file named CfxIE.lic is located on your webserver at

(WWWRoot\License) for ChartFX IE 2000 users or (C:\Program

Files\CfxIE\License) for ChartFX Internet 5.5 users.

- Check that the NT file permissions on this folder (License) allows Read

access to the user impersonated by IIS (typically IUSR_MachineName)

- Check in your web server configuration that you have a virtual directory

called "License" pointing to the "WWWRoot\License" or "C:\Program

Files\CfxIE\License" folder. If you are hosting multiple web sites please

make sure that you create the "License" virtual directory in each of the web

sites that will use ChartFX.

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About the lic (and chw) issue: Win2003 only serve files with specific (and

well known) extensions such as jpeg, png, etc.

- Internet Information Service Manager

- Right click "Default Web Site" and select properties

- HTTP Headers page

- Click on the "MIME Types" button

- Click new

- Set the extension to chw and the mime type to "application/octet-stream"

- OK

- Click new

- Set the extension to lic and the mime type to "application/octet-stream"

- OK ...

About where to have the physical folders. When we released CfxIE 2000 we

switched to program files because it makes support easier, also when hosting

multiple sites it ensures you are using the most recent service pack for

downloadable files. I would recommend moving the files to C:\Program

Files\...

--

Regards,

JC

Software FX Support

"Jim Miller" <james.miller@pnl.gov> wrote in message

news:W4V%23mzfYDHA.3476@WEBSERVER1...

> I've upgraded our operating system and am having trouble with the license

> file. I've followed the instructions below but still getting the license

> error message "Failed to download license."

>

> I also can not access the file directly via a browser:

> http://ourservername.pnl.gov/license/CfxIE.lic

>

> but, can access the license file under a similar installation on a Win2000

> Server (IIS 5.0)

>

> Is this a Win2003 issue?

>

> I also noticed the behaviors described in Q1432058. Is the recommended

> resolution identical for ChartFX IE 2000? Originally, ChartFX IE 2000

users

> were advised to hang the real directories off of wwwroot. Does it matter?

> Seems to me it might be better to have everything in one place, in the

> program files area.

>

> Thank you,

>

> --Jim Miller

>

>

> Internet Explorer shows a "Failed to download license" message inside the

> chart

>

> Description:

> ChartFX Internet was not able to download the license file

>

> Resolution:

> - Check that a file named CfxIE.lic is located on your webserver at

> (WWWRoot\License) for ChartFX IE 2000 users or (C:\Program

> Files\CfxIE\License) for ChartFX Internet 5.5 users.

> - Check that the NT file permissions on this folder (License) allows Read

> access to the user impersonated by IIS (typically IUSR_MachineName)

> - Check in your web server configuration that you have a virtual directory

> called "License" pointing to the "WWWRoot\License" or "C:\Program

> Files\CfxIE\License" folder. If you are hosting multiple web sites please

> make sure that you create the "License" virtual directory in each of the

web

> sites that will use ChartFX.

>

>

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