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Downloading Lisence, please wait... - Chart will not display until...


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When I access a chart I will see a "Downloading License, please wait..."

message. A screenshot is attached.

I can wait for minutes and nothing happens. I then minimize the browser and

then maximize the browser.

miraculously the chart appears.

It seems the browser is not refreshing to get the chart to display until the

screen is being repainted.

I am using an IE 6 browser and I am up to date on my ChartFX IE2000.

Any ideas?

Thanks.

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Can you check the version of the client component that is being download to

the client (i.e. the one downloaded to the "Downloaded Program Files"

folder).

Can you either post a URL that we can use to test your page or (if your site

is behind a firewall) email us the HTML page that gets to the client along

with the tempoarary CHW file generated by the server component ? This will

help us try to duplicate the issue you are experiencing if in fact you are

using the most recent version of our client components.

--

Regards,

JC

Software FX Support

"Bill" <billdv@hotmail.com> wrote in message

news:XMClvAL6CHA.3448@webserver1.softwarefx.com...

> When I access a chart I will see a "Downloading License, please wait..."

> message. A screenshot is attached.

> I can wait for minutes and nothing happens. I then minimize the browser

and

> then maximize the browser.

> miraculously the chart appears.

>

> It seems the browser is not refreshing to get the chart to display until

the

> screen is being repainted.

>

> I am using an IE 6 browser and I am up to date on my ChartFX IE2000.

> Any ideas?

> Thanks.

>

>

>

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Requested information has been sent.

Thanks.

"Software FX Support" <support@softwarefx.com> wrote in message

news:Y4C2IXO6CHA.2116@webserver1.softwarefx.com...

> Can you check the version of the client component that is being download

to

> the client (i.e. the one downloaded to the "Downloaded Program Files"

> folder).

>

> Can you either post a URL that we can use to test your page or (if your

site

> is behind a firewall) email us the HTML page that gets to the client along

> with the tempoarary CHW file generated by the server component ? This will

> help us try to duplicate the issue you are experiencing if in fact you are

> using the most recent version of our client components.

>

> --

> Regards,

>

> JC

> Software FX Support

> "Bill" <billdv@hotmail.com> wrote in message

> news:XMClvAL6CHA.3448@webserver1.softwarefx.com...

> > When I access a chart I will see a "Downloading License, please wait..."

> > message. A screenshot is attached.

> > I can wait for minutes and nothing happens. I then minimize the browser

> and

> > then maximize the browser.

> > miraculously the chart appears.

> >

> > It seems the browser is not refreshing to get the chart to display until

> the

> > screen is being repainted.

> >

> > I am using an IE 6 browser and I am up to date on my ChartFX IE2000.

> > Any ideas?

> > Thanks.

> >

> >

> >

>

>

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I tried the CHW file you email us in 2 different machines. I also tried

connecting to the sample locally (localhost) or in our web site to try to

duplicate a timing issue but in all cases (at least 40 refreshes on this

test) the chart always came up right. Do you experience this issue 100% of

the time ? Have you tried multiple client machines ? What OS are you using

on the client (I tried WinXP).

--

Regards,

JC

Software FX Support

"Bill" <billdv@hotmail.com> wrote in message

news:Ze6jumj6CHA.2756@webserver1.softwarefx.com...

> Requested information has been sent.

> Thanks.

>

> "Software FX Support" <support@softwarefx.com> wrote in message

> news:Y4C2IXO6CHA.2116@webserver1.softwarefx.com...

> > Can you check the version of the client component that is being download

> to

> > the client (i.e. the one downloaded to the "Downloaded Program Files"

> > folder).

> >

> > Can you either post a URL that we can use to test your page or (if your

> site

> > is behind a firewall) email us the HTML page that gets to the client

along

> > with the tempoarary CHW file generated by the server component ? This

will

> > help us try to duplicate the issue you are experiencing if in fact you

are

> > using the most recent version of our client components.

> >

> > --

> > Regards,

> >

> > JC

> > Software FX Support

> > "Bill" <billdv@hotmail.com> wrote in message

> > news:XMClvAL6CHA.3448@webserver1.softwarefx.com...

> > > When I access a chart I will see a "Downloading License, please

wait..."

> > > message. A screenshot is attached.

> > > I can wait for minutes and nothing happens. I then minimize the

browser

> > and

> > > then maximize the browser.

> > > miraculously the chart appears.

> > >

> > > It seems the browser is not refreshing to get the chart to display

until

> > the

> > > screen is being repainted.

> > >

> > > I am using an IE 6 browser and I am up to date on my ChartFX IE2000.

> > > Any ideas?

> > > Thanks.

> > >

> > >

> > >

> >

> >

>

>

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Hi Bill/ChartFx Support,

This is actually the same problem I've posted some months ago. Everthing

worked fine untill we moved the pages from the Dev-enironment to the the

production-machine which runs https (The Dev-env is plain http).

I solved the problem myself by putting a <div id="chart"></div> around the

chart and toggled the visibility in the body onload event:

function ToggleChart(){

parent.frames[3].document.all['chart'].style.display = 'none';

parent.frames[3].document.all['chart'].style.display = 'block';

}

It's been like this eversince and works OK. Appearantly it had something to

do with the SSL?

Regards,

Freek Kootstra

"Software FX Support" <support@softwarefx.com> wrote in message

news:aDBhRIl6CHA.2116@webserver1.softwarefx.com...

> I tried the CHW file you email us in 2 different machines. I also tried

> connecting to the sample locally (localhost) or in our web site to try to

> duplicate a timing issue but in all cases (at least 40 refreshes on this

> test) the chart always came up right. Do you experience this issue 100% of

> the time ? Have you tried multiple client machines ? What OS are you using

> on the client (I tried WinXP).

>

> --

> Regards,

>

> JC

> Software FX Support

> "Bill" <billdv@hotmail.com> wrote in message

> news:Ze6jumj6CHA.2756@webserver1.softwarefx.com...

> > Requested information has been sent.

> > Thanks.

> >

> > "Software FX Support" <support@softwarefx.com> wrote in message

> > news:Y4C2IXO6CHA.2116@webserver1.softwarefx.com...

> > > Can you check the version of the client component that is being

download

> > to

> > > the client (i.e. the one downloaded to the "Downloaded Program Files"

> > > folder).

> > >

> > > Can you either post a URL that we can use to test your page or (if

your

> > site

> > > is behind a firewall) email us the HTML page that gets to the client

> along

> > > with the tempoarary CHW file generated by the server component ? This

> will

> > > help us try to duplicate the issue you are experiencing if in fact you

> are

> > > using the most recent version of our client components.

> > >

> > > --

> > > Regards,

> > >

> > > JC

> > > Software FX Support

> > > "Bill" <billdv@hotmail.com> wrote in message

> > > news:XMClvAL6CHA.3448@webserver1.softwarefx.com...

> > > > When I access a chart I will see a "Downloading License, please

> wait..."

> > > > message. A screenshot is attached.

> > > > I can wait for minutes and nothing happens. I then minimize the

> browser

> > > and

> > > > then maximize the browser.

> > > > miraculously the chart appears.

> > > >

> > > > It seems the browser is not refreshing to get the chart to display

> until

> > > the

> > > > screen is being repainted.

> > > >

> > > > I am using an IE 6 browser and I am up to date on my ChartFX IE2000.

> > > > Any ideas?

> > > > Thanks.

> > > >

> > > >

> > > >

> > >

> > >

> >

> >

>

>

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The issue would occur about 50% of the time.  We use Win2000 Pro, not on XP

at this time. I had a handful of people try and it happened for all of

them.

Thanks.

"Software FX Support" <support@softwarefx.com> wrote in message

news:aDBhRIl6CHA.2116@webserver1.softwarefx.com...

> I tried the CHW file you email us in 2 different machines. I also tried

> connecting to the sample locally (localhost) or in our web site to try to

> duplicate a timing issue but in all cases (at least 40 refreshes on this

> test) the chart always came up right. Do you experience this issue 100% of

> the time ? Have you tried multiple client machines ? What OS are you using

> on the client (I tried WinXP).

>

> --

> Regards,

>

> JC

> Software FX Support

> "Bill" <billdv@hotmail.com> wrote in message

> news:Ze6jumj6CHA.2756@webserver1.softwarefx.com...

> > Requested information has been sent.

> > Thanks.

> >

> > "Software FX Support" <support@softwarefx.com> wrote in message

> > news:Y4C2IXO6CHA.2116@webserver1.softwarefx.com...

> > > Can you check the version of the client component that is being

download

> > to

> > > the client (i.e. the one downloaded to the "Downloaded Program Files"

> > > folder).

> > >

> > > Can you either post a URL that we can use to test your page or (if

your

> > site

> > > is behind a firewall) email us the HTML page that gets to the client

> along

> > > with the tempoarary CHW file generated by the server component ? This

> will

> > > help us try to duplicate the issue you are experiencing if in fact you

> are

> > > using the most recent version of our client components.

> > >

> > > --

> > > Regards,

> > >

> > > JC

> > > Software FX Support

> > > "Bill" <billdv@hotmail.com> wrote in message

> > > news:XMClvAL6CHA.3448@webserver1.softwarefx.com...

> > > > When I access a chart I will see a "Downloading License, please

> wait..."

> > > > message. A screenshot is attached.

> > > > I can wait for minutes and nothing happens. I then minimize the

> browser

> > > and

> > > > then maximize the browser.

> > > > miraculously the chart appears.

> > > >

> > > > It seems the browser is not refreshing to get the chart to display

> until

> > > the

> > > > screen is being repainted.

> > > >

> > > > I am using an IE 6 browser and I am up to date on my ChartFX IE2000.

> > > > Any ideas?

> > > > Thanks.

> > > >

> > > >

> > > >

> > >

> > >

> >

> >

>

>

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Freek,

Thanks for the tip. That looks to have helped. We aren't using SSL though.

Now I just have to get my developers to implement it.

I am still curious why that image doesn't refresh itself. And why sometimes

I see the please wait message in a gray image and sometimes in a white

image. The white image looks to be the one that causes the issue.

Thanks again.

"Freek Kootstra" <freek.kootstra@infospace.com> wrote in message

news:LeFrkkG7CHA.3148@webserver1.softwarefx.com...

> Hi Bill/ChartFx Support,

>

> This is actually the same problem I've posted some months ago. Everthing

> worked fine untill we moved the pages from the Dev-enironment to the the

> production-machine which runs https (The Dev-env is plain http).

> I solved the problem myself by putting a <div id="chart"></div> around the

> chart and toggled the visibility in the body onload event:

>

> function ToggleChart(){

>

> parent.frames[3].document.all['chart'].style.display = 'none';

> parent.frames[3].document.all['chart'].style.display = 'block';

>

> }

>

> It's been like this eversince and works OK. Appearantly it had something

to

> do with the SSL?

>

> Regards,

>

> Freek Kootstra

>

> "Software FX Support" <support@softwarefx.com> wrote in message

> news:aDBhRIl6CHA.2116@webserver1.softwarefx.com...

> > I tried the CHW file you email us in 2 different machines. I also tried

> > connecting to the sample locally (localhost) or in our web site to try

to

> > duplicate a timing issue but in all cases (at least 40 refreshes on this

> > test) the chart always came up right. Do you experience this issue 100%

of

> > the time ? Have you tried multiple client machines ? What OS are you

using

> > on the client (I tried WinXP).

> >

> > --

> > Regards,

> >

> > JC

> > Software FX Support

> > "Bill" <billdv@hotmail.com> wrote in message

> > news:Ze6jumj6CHA.2756@webserver1.softwarefx.com...

> > > Requested information has been sent.

> > > Thanks.

> > >

> > > "Software FX Support" <support@softwarefx.com> wrote in message

> > > news:Y4C2IXO6CHA.2116@webserver1.softwarefx.com...

> > > > Can you check the version of the client component that is being

> download

> > > to

> > > > the client (i.e. the one downloaded to the "Downloaded Program

Files"

> > > > folder).

> > > >

> > > > Can you either post a URL that we can use to test your page or (if

> your

> > > site

> > > > is behind a firewall) email us the HTML page that gets to the client

> > along

> > > > with the tempoarary CHW file generated by the server component ?

This

> > will

> > > > help us try to duplicate the issue you are experiencing if in fact

you

> > are

> > > > using the most recent version of our client components.

> > > >

> > > > --

> > > > Regards,

> > > >

> > > > JC

> > > > Software FX Support

> > > > "Bill" <billdv@hotmail.com> wrote in message

> > > > news:XMClvAL6CHA.3448@webserver1.softwarefx.com...

> > > > > When I access a chart I will see a "Downloading License, please

> > wait..."

> > > > > message. A screenshot is attached.

> > > > > I can wait for minutes and nothing happens. I then minimize the

> > browser

> > > > and

> > > > > then maximize the browser.

> > > > > miraculously the chart appears.

> > > > >

> > > > > It seems the browser is not refreshing to get the chart to display

> > until

> > > > the

> > > > > screen is being repainted.

> > > > >

> > > > > I am using an IE 6 browser and I am up to date on my ChartFX

IE2000.

> > > > > Any ideas?

> > > > > Thanks.

> > > > >

> > > > >

> > > > >

> > > >

> > > >

> > >

> > >

> >

> >

>

>

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