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Charts fail to download over modem connection


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We are running CFXIE4. Most or our customers are able to download their

chrats with now problem. Those with dial up connections get various error

messages. "failed to download license" or "failed to download chart". I have

come to believe that this is due to a timeout with the chartfx component

installed on the client. If for example a page has four charts and 2 fail to

download. I view the source of the web page and search for the .chw files of

the charts on the local machine and the webserver. The chw files for all the

graphs are on the server but only the chw files for the two graphs that are

showing correctly on the page are on the client.

How can this be fixed

Regards

Colin Chambers

Netadept LTD

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Hello,

Although this does not seem relevant make sure that you are not setting the

background of the chart to transparent. This feature causes the chart to

draw in a completely different manner since it does not have it's own window

and could possibly be causing the problem.

If this does not help then try with a very simple page such as this one and

see if you get the same result

http://support.softwarefx.com/samples/cfxie/GettingStarted.asp. Then slowly

add features back into the chart until you get the behavior again.

Justin Trask

Tech. Support

561-392-2023

"Colin Chambers" <colin.chambers@netadeptasap.com> wrote in message

news:KUKVkYkLCHA.2756@webserver1.softwarefx.com...

> We are running CFXIE4. Most or our customers are able to download their

> chrats with now problem. Those with dial up connections get various error

> messages. "failed to download license" or "failed to download chart". I

have

> come to believe that this is due to a timeout with the chartfx component

> installed on the client. If for example a page has four charts and 2 fail

to

> download. I view the source of the web page and search for the .chw files

of

> the charts on the local machine and the webserver. The chw files for all

the

> graphs are on the server but only the chw files for the two graphs that

are

> showing correctly on the page are on the client.

>

>

> How can this be fixed

>

> Regards

>

> Colin Chambers

> Netadept LTD

>

>

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