User (Legacy) Posted September 24, 2002 Report Share Posted September 24, 2002 Hello Everyone, I have an application that uses ChartFX version 5.5. I use the bit stream generation capability to download the data to the clients. This is an intranet application with IE being the only browser this application has to use. Recently, users have been trying to graph data and are getting white, blank web pages. The chart component doesn't download. After researching it, I found that the problem was the config files didn't match the HTTP_USER_AGENT to the broswer attempting to graph and hence didn't know what to do. To fix it, I said for it to match everything and default it back to the [iE 6.0] tag. However, some patterns still are not getting added to the SfxCgi.ini or matched correctly. Is there a way to force ChartFX to use the ActiveX object. The third parameter in the GetHtmlTag is already used by by bit streaming the data to the client and so can't set it. I just don't understand why the match I set up don't want to work always. Any help is greatly appreciated. I have attached copies of the ini files in question. Sincerely, Jonathon P. Gladieux Quad/Graphics, Inc. Link to comment Share on other sites More sharing options...
Software FX Posted September 24, 2002 Report Share Posted September 24, 2002 Do you know the user agent sent by the browsers that get the blank page ? What are you setting the third parameter of the GetHtmlTag and GetHtmlData calls ? -- Regards, JC Software FX Support "Jonathon P. Gladieux" <jpgladieux@qg.com> wrote in message news:zP45B68YCHA.3136@webserver1.softwarefx.com... > Hello Everyone, > > I have an application that uses ChartFX version 5.5. I use the bit > stream generation capability to download the data to the clients. This is > an intranet application with IE being the only browser this application has > to use. > Recently, users have been trying to graph data and are getting white, > blank web pages. The chart component doesn't download. After researching > it, I found that the problem was the config files didn't match the > HTTP_USER_AGENT to the broswer attempting to graph and hence didn't know > what to do. To fix it, I said for it to match everything and default it > back to the [iE 6.0] tag. However, some patterns still are not getting > added to the SfxCgi.ini or matched correctly. > Is there a way to force ChartFX to use the ActiveX object. The third > parameter in the GetHtmlTag is already used by by bit streaming the data to > the client and so can't set it. I just don't understand why the match I set > up don't want to work always. > Any help is greatly appreciated. I have attached copies of the ini > files in question. > > Sincerely, > > Jonathon P. Gladieux > Quad/Graphics, Inc. > > > > > > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted September 25, 2002 Author Report Share Posted September 25, 2002 First, I think a little background information is necessary to understand the environment the ChartFX is working in. We have an intranet application that is load-balanced by an F5 machine to two intranet web servers running Win2k. Because of the load-balancing, I have to use the bit stream feature. So, I have two production servers running ChartFX 5.5. It is unknown which users/browsers will use which system. All I know is that the application is designed only to work with IE 3.x and higher. So, to make all flavors of IE user agents be able to graph, I pattern match to everything and set its parent back to [iE 6.0] which just says for it to build an activex graph, and use png for image files. Now, to answer your questions. The user agent that gets the blank page varies, but my contention is since I have set the SfxCgiWC.ini to accept anything, it shouldn't matter what the user agent is. As far as the third parameter of GetHtmlTag, it is set to the URL to get the data. In general, it seems that unknown user agents are added to SfxCgiWC.ini file but are not added always added to the corresponding SfxCgi.ini file. I know this is a very unusual error. Is there anything you can see in the configuration files that might be causing that? As far as the third parameter of the GetHtmlTag, it is set to the URL where to get the data. As a courtesy, I have attached the code snippets in question as a reference. I appreciate any help or insights you have to offer. Sincerely, Jonathon P. Gladieux Quad/Graphics, Inc. "Software FX Support" <support@softwarefx.com> wrote in message news:VeIUKF9YCHA.2744@webserver1.softwarefx.com... > Do you know the user agent sent by the browsers that get the blank page ? > What are you setting the third parameter of the GetHtmlTag and GetHtmlData > calls ? > > -- > Regards, > > JC > Software FX Support > "Jonathon P. Gladieux" <jpgladieux@qg.com> wrote in message > news:zP45B68YCHA.3136@webserver1.softwarefx.com... > > Hello Everyone, > > > > I have an application that uses ChartFX version 5.5. I use the bit > > stream generation capability to download the data to the clients. This is > > an intranet application with IE being the only browser this application > has > > to use. > > Recently, users have been trying to graph data and are getting white, > > blank web pages. The chart component doesn't download. After researching > > it, I found that the problem was the config files didn't match the > > HTTP_USER_AGENT to the broswer attempting to graph and hence didn't know > > what to do. To fix it, I said for it to match everything and default it > > back to the [iE 6.0] tag. However, some patterns still are not getting > > added to the SfxCgi.ini or matched correctly. > > Is there a way to force ChartFX to use the ActiveX object. The third > > parameter in the GetHtmlTag is already used by by bit streaming the data > to > > the client and so can't set it. I just don't understand why the match I > set > > up don't want to work always. > > Any help is greatly appreciated. I have attached copies of the ini > > files in question. > > > > Sincerely, > > > > Jonathon P. Gladieux > > Quad/Graphics, Inc. > > > > > > > > > > > > > > > > Link to comment Share on other sites More sharing options...
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