Failed to Download License Error

[User (Legacy)]

I found the documentation on this error in the Troubleshooting the Activex

Control component web page.  The 'failed to download license' error is only

happening for a select amount of users.  Could this be a permission issue on

the local user's machine?  I have verified that all directories, rights,

etc. exist on the server including the License virtual directory.  As I

mentioned 95% of our users are working correctly, but a few are getting this

error message.  We actually had to get these users to manually download the

chart fx component via the CfxIEAxSetup.exe program prior to them getting

the error message.  It appears the activex control was not automatically

downloaded for these 5% of users.  Any thoughts/ideas to what I can look

for??  Thanks!

[Software FX]

Hello,

Is the web site using the Anonymous access method?

JT

Tech. Support.

561-392-2023

"PD" <pdaniel@commonwealth.com> wrote in message

news:1SJomuAWCHA.2456@webserver1.softwarefx.com...

> I found the documentation on this error in the Troubleshooting the Activex

> Control component web page.  The 'failed to download license' error is

only

> happening for a select amount of users.  Could this be a permission issue

on

> the local user's machine?  I have verified that all directories, rights,

> etc. exist on the server including the License virtual directory.  As I

> mentioned 95% of our users are working correctly, but a few are getting

this

> error message.  We actually had to get these users to manually download

the

> chart fx component via the CfxIEAxSetup.exe program prior to them getting

> the error message.  It appears the activex control was not automatically

> downloaded for these 5% of users.  Any thoughts/ideas to what I can look

> for??  Thanks!

>

>