User (Legacy) Posted May 27, 2002 Report Share Posted May 27, 2002 Hello, using CFXIE trial version, I still have problems with annotations positioning: my annotations don't show where they should. After talking with support (Gilad, are you there?), I was given a new annotatex.dll to test (version 1.0.31.0 against 1.0.27.0, which is installed with the trial), but still I see annotations in the wrong positions. Here attached you find a sample asp page Gilad (from SoftwareFx Support) gave me: this should be the same you can see on the support site, where it works correctly, but which of course does not work on my PCs (tried on a couple of machines, both Win2000 advanced server). I'm desperately looking for a solution: if it's not only the DLL's fault, what else can cause the failure on my system? Of course the new DLL was registered instead of the old one; I also see annotatex.cab (in the download directory) holds the older version, but since I'm using annotations on the server I expect the cab is not involved. Any idea about what else could cause the error? thanks, AL. Link to comment Share on other sites More sharing options...
Software FX Posted May 29, 2002 Report Share Posted May 29, 2002 1) Please note that even though you are executing this code on the server, it is generating an active chart so the cab will be involved and the version of the client component could be important. To check this you can either generate an image (set the third parameter of the GetHtmlTag call to "image") or manually register AnnotateX.dll 1.0.31.0 in the computer you are using as client. If you were testing the page in the same machine that acts as web server then you already using the most recent annotate library 2) Can you check the version of the server component (CfxIESrv.dll) and its support library (SfxBar.dll) 3) Can you post a picture of the chart you get, this may help track down the problem. -- Regards JC Software FX Support "Alberto Velo" <Alberto.Velo@gruppoih.it> wrote in message news:Xns921B9A1B9DD5DAlbertoVelogruppoihi@198.172.137.122... > Hello, > using CFXIE trial version, I still have problems with annotations > positioning: my annotations don't show where they should. > > After talking with support (Gilad, are you there?), I was given a new > annotatex.dll to test (version 1.0.31.0 against 1.0.27.0, which is installed > with the trial), but still I see annotations in the wrong positions. > > Here attached you find a sample asp page Gilad (from SoftwareFx Support) > gave me: this should be the same you can see on the support site, where it > works correctly, but which of course does not work on my PCs (tried on a > couple of machines, both Win2000 advanced server). > > I'm desperately looking for a solution: if it's not only the DLL's fault, > what else can cause the failure on my system? > Of course the new DLL was registered instead of the old one; I also see > annotatex.cab (in the download directory) holds the older version, but since > I'm using annotations on the server I expect the cab is not involved. > > Any idea about what else could cause the error? > > thanks, > AL. > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted May 29, 2002 Author Report Share Posted May 29, 2002 Dear JC, "Software FX Support" <support@softwarefx.com> wrote in news:9GTiBfxBCHA.1324@webserver1.softwarefx.com: > 1) Please note that even though you are executing this code on the > server, it is generating an active chart so the cab will be involved > and the version of the client component could be important. To check > this you can either generate an image (set the third parameter of the > GetHtmlTag call to "image") or manually register AnnotateX.dll 1.0.31.0 > in the computer you are using as client. If you were testing the page > in the same machine that acts as web server then you already using the > most recent annotate library I just reinstalled everything on a Win2000 advanced server. As soon as the setup ended, I checked annotatex.dll on the server, and it is a good 1.0.31; annotatex.cab, on the other hand, holds an old version of the same dll, so I generated myself a cab with makecab.exe and substituted it to the original (putting the new dll in it). Anyway, I then tried generating an image (using ann.asp, always the same sample modified only in the GetHtmlTag call), which by the way is what I need (my customer won't use the ActiveX, at least not on her public Web). This way the cab shouldn't be involved, but I always see a bad chart (see attached file 1.jpg). In these tests the server acts as a server only, I mean the client is IE 6 on another machine (my computer); on the client, I deleted cfxie from the "c:\winnt\downloaded program files" folder before running the tests. And I still have the annotatex.dll 1.0.31 registered here (but again, I asked the server to generate an image). > > 2) Can you check the version of the server component (CfxIESrv.dll) and > its support library (SfxBar.dll) CfxIESrv.dll 5.4.3.0 SfxBar.dll 1.0.17.0 > 3) Can you post a picture of the chart you get, this may help track > down the problem. Please see attachment.All tests with annotations show me something similar, with annotations on the lower left corner (if visible). And this on two different servers, both Win 2000 Advanced server, English, with user regional options set to Italian (is this somewhat involved? I don't think, but...). Thanks so much for helping, Alberto. > > -- > Regards > > JC > Software FX Support > > "Alberto Velo" <Alberto.Velo@gruppoih.it> wrote in message > news:Xns921B9A1B9DD5DAlbertoVelogruppoihi@198.172.137.122... >> Hello, >> using CFXIE trial version, I still have problems with annotations >> positioning: my annotations don't show where they should. >> >> After talking with support (Gilad, are you there?), I was given a new >> annotatex.dll to test (version 1.0.31.0 against 1.0.27.0, which is >> installed with the trial), but still I see annotations in the wrong >> positions. >> >> Here attached you find a sample asp page Gilad (from SoftwareFx >> Support) gave me: this should be the same you can see on the support >> site, where it works correctly, but which of course does not work on >> my PCs (tried on a couple of machines, both Win2000 advanced server). >> >> I'm desperately looking for a solution: if it's not only the DLL's >> fault, what else can cause the failure on my system? Of course the new >> DLL was registered instead of the old one; I also see annotatex.cab >> (in the download directory) holds the older version, but since I'm >> using annotations on the server I expect the cab is not involved. >> >> Any idea about what else could cause the error? >> >> thanks, >> AL. >> >> > > > Link to comment Share on other sites More sharing options...
Software FX Posted May 29, 2002 Report Share Posted May 29, 2002 Please try the following a) Generating images, change the line that assigns var1 to the following var = "1,20" In this test you should see 1 arrow (there will in fact be two arrows but they will have the same position) in the same X position as the first bar and Y position 20 Generating images, change the line that assigns var1 to the following var1 = CStr(j+1) & "," & "30" In this test you should see as many arrows as bars bigger than 50 and the arrows should be in the correct X position but with their Y position fixed to 30 c) Generate an active chart and send us the CHW file generated by the server component. -- Regards JC Software FX Support "Alberto Velo" <Alberto.Velo@gruppoih.it> wrote in message news:Xns921DBCA7A8655AlbertoVelogruppoihi@198.172.137.122... > Dear JC, > > "Software FX Support" <support@softwarefx.com> wrote in > news:9GTiBfxBCHA.1324@webserver1.softwarefx.com: > > > 1) Please note that even though you are executing this code on the > > server, it is generating an active chart so the cab will be involved > > and the version of the client component could be important. To check > > this you can either generate an image (set the third parameter of the > > GetHtmlTag call to "image") or manually register AnnotateX.dll 1.0.31.0 > > in the computer you are using as client. If you were testing the page > > in the same machine that acts as web server then you already using the > > most recent annotate library > > I just reinstalled everything on a Win2000 advanced server. As soon as the > setup ended, I checked annotatex.dll on the server, and it is a good 1.0.31; > annotatex.cab, on the other hand, holds an old version of the same dll, so I > generated myself a cab with makecab.exe and substituted it to the original > (putting the new dll in it). > > Anyway, I then tried generating an image (using ann.asp, always the same > sample modified only in the GetHtmlTag call), which by the way is what I > need (my customer won't use the ActiveX, at least not on her public Web). > This way the cab shouldn't be involved, but I always see a bad chart (see > attached file 1.jpg). > > In these tests the server acts as a server only, I mean the client is IE 6 > on another machine (my computer); on the client, I deleted cfxie from the > "c:\winnt\downloaded program files" folder before running the tests. And I > still have the annotatex.dll 1.0.31 registered here (but again, I asked the > server to generate an image). > > > > > > 2) Can you check the version of the server component (CfxIESrv.dll) and > > its support library (SfxBar.dll) > > CfxIESrv.dll 5.4.3.0 > SfxBar.dll 1.0.17.0 > > > > 3) Can you post a picture of the chart you get, this may help track > > down the problem. > > Please see attachment.All tests with annotations show me something similar, > with annotations on the lower left corner (if visible). And this on two > different servers, both Win 2000 Advanced server, English, with user > regional options set to Italian (is this somewhat involved? I don't think, > but...). > > Thanks so much for helping, > Alberto. > > > > > > > -- > > Regards > > > > JC > > Software FX Support > > > > "Alberto Velo" <Alberto.Velo@gruppoih.it> wrote in message > > news:Xns921B9A1B9DD5DAlbertoVelogruppoihi@198.172.137.122... > >> Hello, > >> using CFXIE trial version, I still have problems with annotations > >> positioning: my annotations don't show where they should. > >> > >> After talking with support (Gilad, are you there?), I was given a new > >> annotatex.dll to test (version 1.0.31.0 against 1.0.27.0, which is > >> installed with the trial), but still I see annotations in the wrong > >> positions. > >> > >> Here attached you find a sample asp page Gilad (from SoftwareFx > >> Support) gave me: this should be the same you can see on the support > >> site, where it works correctly, but which of course does not work on > >> my PCs (tried on a couple of machines, both Win2000 advanced server). > >> > >> I'm desperately looking for a solution: if it's not only the DLL's > >> fault, what else can cause the failure on my system? Of course the new > >> DLL was registered instead of the old one; I also see annotatex.cab > >> (in the download directory) holds the older version, but since I'm > >> using annotations on the server I expect the cab is not involved. > >> > >> Any idea about what else could cause the error? > >> > >> thanks, > >> AL. > >> > >> > > > > > > > > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted May 30, 2002 Author Report Share Posted May 30, 2002 "Software FX Support" <support@softwarefx.com> wrote in news:ge0AVK0BCHA.1724@webserver1.softwarefx.com: > Please try the following > > a) Generating images, change the line that assigns var1 to the > following var = "1,20" > > In this test you should see 1 arrow (there will in fact be two arrows > but they will have the same position) in the same X position as the > first bar and Y position 20 > > Generating images, change the line that assigns var1 to the > following var1 = CStr(j+1) & "," & "30" Both tests always show the same chart, with just one arrow visible in the lower left corner (exactly the same as yesterday, so I won't send you another identical jpeg). > > In this test you should see as many arrows as bars bigger than 50 and > the arrows should be in the correct X position but with their Y > position fixed to 30 > > c) Generate an active chart and send us the CHW file generated by the > server component. You find a chw attached to this message; this is the last test, using: var1 = CStr(j+1) & "," & "30" The strange thing is when I see the sample as an active chart I am asked to donwload cfxie (yesterday I deleted it from my \winnt\downloaded program files folder), but I'm not asked to download the annotation extension cab (dll): is this ok? thanks again, al. > > -- > Regards > > JC > Software FX Support > > "Alberto Velo" <Alberto.Velo@gruppoih.it> wrote in message > news:Xns921DBCA7A8655AlbertoVelogruppoihi@198.172.137.122... >> Dear JC, >> >> "Software FX Support" <support@softwarefx.com> wrote in >> news:9GTiBfxBCHA.1324@webserver1.softwarefx.com: >> >> > 1) Please note that even though you are executing this code on the >> > server, it is generating an active chart so the cab will be involved >> > and the version of the client component could be important. To check >> > this you can either generate an image (set the third parameter of >> > the GetHtmlTag call to "image") or manually register AnnotateX.dll >> > 1.0.31.0 in the computer you are using as client. If you were >> > testing the page in the same machine that acts as web server then >> > you already using the most recent annotate library >> >> I just reinstalled everything on a Win2000 advanced server. As soon as >> the setup ended, I checked annotatex.dll on the server, and it is a >> good 1.0.31; annotatex.cab, on the other hand, holds an old version of >> the same dll, so I generated myself a cab with makecab.exe and >> substituted it to the original (putting the new dll in it). >> >> Anyway, I then tried generating an image (using ann.asp, always the >> same sample modified only in the GetHtmlTag call), which by the way is >> what I need (my customer won't use the ActiveX, at least not on her >> public Web). This way the cab shouldn't be involved, but I always see >> a bad chart (see attached file 1.jpg). >> >> In these tests the server acts as a server only, I mean the client is >> IE 6 on another machine (my computer); on the client, I deleted cfxie >> from the "c:\winnt\downloaded program files" folder before running the >> tests. And I still have the annotatex.dll 1.0.31 registered here (but >> again, I asked the server to generate an image). >> >> >> > >> > 2) Can you check the version of the server component (CfxIESrv.dll) >> > and its support library (SfxBar.dll) >> >> CfxIESrv.dll 5.4.3.0 >> SfxBar.dll 1.0.17.0 >> >> >> > 3) Can you post a picture of the chart you get, this may help track >> > down the problem. >> >> Please see attachment.All tests with annotations show me something >> similar, with annotations on the lower left corner (if visible). And >> this on two different servers, both Win 2000 Advanced server, English, >> with user regional options set to Italian (is this somewhat involved? >> I don't think, but...). >> >> Thanks so much for helping, >> Alberto. >> >> >> >> > >> > -- >> > Regards >> > >> > JC >> > Software FX Support >> > >> > "Alberto Velo" <Alberto.Velo@gruppoih.it> wrote in message >> > news:Xns921B9A1B9DD5DAlbertoVelogruppoihi@198.172.137.122... >> >> Hello, >> >> using CFXIE trial version, I still have problems with annotations >> >> positioning: my annotations don't show where they should. >> >> >> >> After talking with support (Gilad, are you there?), I was given a >> >> new annotatex.dll to test (version 1.0.31.0 against 1.0.27.0, which >> >> is installed with the trial), but still I see annotations in the >> >> wrong positions. >> >> >> >> Here attached you find a sample asp page Gilad (from SoftwareFx >> >> Support) gave me: this should be the same you can see on the >> >> support site, where it works correctly, but which of course does >> >> not work on my PCs (tried on a couple of machines, both Win2000 >> >> advanced server). >> >> >> >> I'm desperately looking for a solution: if it's not only the DLL's >> >> fault, what else can cause the failure on my system? Of course the >> >> new DLL was registered instead of the old one; I also see >> >> annotatex.cab (in the download directory) holds the older version, >> >> but since I'm using annotations on the server I expect the cab is >> >> not involved. >> >> >> >> Any idea about what else could cause the error? >> >> >> >> thanks, >> >> AL. >> >> >> >> >> > >> > >> > >> >> >> > > > Link to comment Share on other sites More sharing options...
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