User (Legacy) Posted May 17, 2002 Report Share Posted May 17, 2002 Since upgrading our website, we have begun experiencing problems with our JPG charts. Some clients using IE are unable to view them, seeing a red box with an "X", while others have no problems. We are using ChartFXIE 2000 on a server runing NT 4 with SP6a. Apparently the version of Internet Explorer used by the client does not affect the issue, nor the security level of the browser - on two machines in our office, both have IE 5.5 set at Medium security, yet one has no problem viewing the charts, the other does. What issues must I check in order to resolve this problem? Thanks, Richard Lanser Link to comment Share on other sites More sharing options...
Software FX Posted May 17, 2002 Report Share Posted May 17, 2002 You mentioned that you are generating JPG charts, are you really forcing JPG generation or are you specifying image ? If you are specifying image you are really getting PNG charts most of the time. What version/build of ChartFX IE 2000 are you using ? Can you post the HTML page that gets to one of the clients where the chart appears as a red X ? -- Regards JC Software FX Support <rickl@scminvest.com> wrote in message news:3ce51dea.163226812@news.softwarefx.com... > Since upgrading our website, we have begun experiencing problems with > our JPG charts. Some clients using IE are unable to view them, seeing > a red box with an "X", while others have no problems. We are using > ChartFXIE 2000 on a server runing NT 4 with SP6a. > > Apparently the version of Internet Explorer used by the client does > not affect the issue, nor the security level of the browser - on two > machines in our office, both have IE 5.5 set at Medium security, yet > one has no problem viewing the charts, the other does. > > What issues must I check in order to resolve this problem? > > Thanks, > > Richard Lanser Link to comment Share on other sites More sharing options...
User (Legacy) Posted May 17, 2002 Author Report Share Posted May 17, 2002 Ahhh... JC, you started a bell ringing when you asked that question. :-) It turns out that there were no quotation marks around "JPEG" in the code. Putting the quotation marks in eliminated the problem! But why does it make a difference in some browsers but not others? Many thanks, Rick Lanser >You mentioned that you are generating JPG charts, are you really forcing JPG >generation or are you specifying image ? If you are specifying image you are >really getting PNG charts most of the time. >What version/build of ChartFX IE 2000 are you using ? >Can you post the HTML page that gets to one of the clients where the chart >appears as a red X ? Link to comment Share on other sites More sharing options...
Software FX Posted May 17, 2002 Report Share Posted May 17, 2002 This would be my guess. When you do GetHtmlTag(400,400,jpeg) , ASP will pass us an empty string or a null string, I am guessing we are treating this either as "auto" or "image", if we are doing "auto" we may be returning an <OBJECT> tag and some of your users could have activex controls disabled. If we are doing "image" and you don't have the most recent ChartFX Internet service pack we may be returning a PNG image with a GIF file extension. This is required for Netscape and used to work fine until Microsoft released IE5 SP1. -- Regards JC Software FX Support <Rick Lanser> wrote in message news:3ce54a13.174531843@news.softwarefx.com... > Ahhh... JC, you started a bell ringing when you asked that question. > :-) It turns out that there were no quotation marks around "JPEG" in > the code. Putting the quotation marks in eliminated the problem! But > why does it make a difference in some browsers but not others? > > Many thanks, > > Rick Lanser > > >You mentioned that you are generating JPG charts, are you really forcing JPG > >generation or are you specifying image ? If you are specifying image you are > >really getting PNG charts most of the time. > >What version/build of ChartFX IE 2000 are you using ? > >Can you post the HTML page that gets to one of the clients where the chart > >appears as a red X ? Link to comment Share on other sites More sharing options...
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