RE: Installing the Server Service Pack has Disabled our WEB SITE.

[Software FX]

Hello,

I don't think that the installation of the service pack caused this problem but, if you are sure that your query should return data to the chart then make sure that your virtual directory "cfxtemp" has read permissions.  Also take a look at the .chw file that is prompted to get downloaded threw the HTML that is sent to the browser and make sure that this file is in fact being created inside of the physical cfxtemp directory located under the wwwRoot.

IMPORTANT NOTE: 

In an effort to provide the most advanced solutions in conjunction with 

the most comprehensive technical support structure, Software FX will 

implement a Paid-Support Program beginning January 1, 2001 for all 

existing and future Software FX application users. The specific details 

of the Paid-Support Program will be released in an upcoming broadcast 

e-mail, as well as on our website.  Please be aware that the online 

technical support web site at http://support.softwarefx.com <http://support.softwarefx.com/>  will continue 

to be available without charge. 

Justin Trask 

Software FX 

Please reply to: cfxie@softwarefx.com 

-----Original Message-----

From: James D. Miller [mailto:james.miller@pnl.gov]

Posted At: Thursday, January 11, 2001 1:38 PM

Posted To: Server

Conversation: Installing the Server Service Pack has Disabled our WEB SITE.

Subject: Installing the Server Service Pack has Disabled our WEB SITE.

We updated our installation with the Server Service Pack (using your install feature on your web site) yesterday and now we get the following behavior: 

For any ChartFX chart, the following text appears in the center of the charting area: 

Downloading License, Please wait

Then 

No Data Available

Repeating the chart request results in the same pattern. 

We have installed the Server Service Pack successfully before with no adverse consequences. 

Please help us resolve this problem. 

Jim Miller 

PNNL 

Below is a picture of the install result...