Missing Chart

User (Legacy) · December 6, 2006

My customer has installed on production and we have installed my webpart (using Chart FX) we get

appended display where the picture is not shown ....

We have Visual Studio 2005

It works on test

We are running inside WSS 3.0

///////////////////////

I created by hand a directory ChartFX70/Temp and stopped Chart FX 7.0 PSS Service and then it works ....

What is our problem ....

Software FX · December 7, 2006

Check your Event Log. Did PSS throw any error/warnings ?

--

Francisco Padron

www.chartfx.com

User (Legacy) · December 7, 2006

Nothing in the event log

I have logged the problem as Incident ID 54799

As we have production start on monday it is urgent. I called someone at

helpdesk

and they spoke about sending me some support documents regarding PSS but

nothing has arrived....

Regards

Magnus

Software FX · December 7, 2006

Nothing at all, there should at least be entries from PSS when it started,

is the application event log disabled or something ? This is very strange,

does the PSS Service show as running in the Services Console ?

One thing besides the PSS service that could be causing this problem is the

PSS Handler, this handler redirects the requiests from your browser into the

PSS service. This handler is installled under Chartfx70/PSS and it must be

setup as an ISS Aplication using the .NET Framework 2.0, please verify your

IIS settings.

Here is an article that may be useful:

Q7621004. The Chart FX PSS Service in a nutshell

http://support.softwarefx.com/ShowArticle.aspx?Type=KB&Product=CfxNet70&Source=http://support.softwarefx.com/kb/762/1/004.htm?_r=1

--

Francisco Padron

www.chartfx.com

User (Legacy) · December 7, 2006

Hi I have have updated my incident  and thanks for your feedback ...
Below the status right now

Test to Run WITH PSS

=====================

Yes you where right I get a start up information

AND an error i found

Can not read file C:\Program Files\Chart FX for Visual Studio

2005\PSS\Temp\(anonymous)

Could not find file 'C:\Program Files\Chart FX for Visual Studio

2005\PSS\Temp\(anonymous)'.

I have given anonymous rights and Everyone to this directory for and it

looks files are written there

I have also started running PSS with the EventLogLevel to Trace  and

Files are now written to the directory but still no pictures shown

I get the following in the event log

07/12/2006      23:08:32        Chart FX 7.0 PSS Service        Information

None    0       N/A     SPSCHZH013      Save Output

120723085(|172.20.16.108)_png

07/12/2006      23:08:32        Chart FX 7.0 PSS Service        Information

None    0       N/A     SPSCHZH013      Save Output

120723084(|172.20.16.108)_png

07/12/2006      23:08:32        Chart FX 7.0 PSS Service        Information

None    0       N/A     SPSCHZH013      Save Output

120723083(|172.20.16.108)_png

07/12/2006      23:08:32        Chart FX 7.0 PSS Service        Information

None    0       N/A     SPSCHZH013      Save Output

120723082(|172.20.16.108)_png

07/12/2006      23:08:32        Chart FX 7.0 PSS Service        Information

None    0       N/A     SPSCHZH013      Save Output

120723081(|172.20.16.108)_png

07/12/2006      23:08:32        Chart FX 7.0 PSS Service        Information

None    0       N/A     SPSCHZH013      Save Output

120723080(|172.20.16.108)_png

07/12/2006      23:08:32        Chart FX 7.0 PSS Service        Information

None    0       N/A     SPSCHZH013      Save State 120723085(|172.20.16.108)

07/12/2006      23:08:32        Chart FX 7.0 PSS Service        Information

None    0       N/A     SPSCHZH013      Save State 120723084(|172.20.16.108)

07/12/2006      23:08:32        Chart FX 7.0 PSS Service        Information

None    0       N/A     SPSCHZH013      Save State 120723083(|172.20.16.108)

07/12/2006      23:08:32        Chart FX 7.0 PSS Service        Information

None    0       N/A     SPSCHZH013      Save State 120723082(|172.20.16.108)

Test to run without PSS

=======================

If PSS is stopped and I have no directory on ChartFx\Temp I get  error

CFX61B0-3

If I create the directory then I get a Chart displayed and a file is created

in the above

directory BUT when I change the parameters in my webpart and send it back

the same

chart is displayed. If I delete the temp file created then a new one is

generated

User (Legacy) · December 8, 2006

I found also this in the event log which seems to be the problem ...

Event code: 3008

Event message: A configuration error has occurred.

Event time: 12/8/2006 11:56:48 AM

Event time (UTC): 12/8/2006 10:56:48 AM

Event ID: 062778cc914c49bf9b6b74e99e1b2641

Event sequence: 767

Event occurrence: 2

Event detail code: 0

Application information:

Application domain: /LM/W3SVC/895954/Root-3-128100439339451408

Trust level: Full

Application Virtual Path: /

Application Path: C:\Inetpub\wwwroot\

Machine name: SPSCHZH013

Process information:

Process ID: 1324

Process name: w3wp.exe

Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:

Exception type: ConfigurationErrorsException

Exception message: Could not load file or assembly

'ChartFX.Pss.HttpHandler' or one of its dependencies.

The system cannot find the file specified. (C:\Program Files\Chart FX

for Visual Studio 2005\ChartFX70\pss\web.config line 4)

Request information:

Request URL:

http://spschzh013/chartfx70/pss/ChartFX.aspx?id=0-120811560&type=png&mime=image/png

Request path: /chartfx70/pss/ChartFX.aspx

User host address: 172.20.16.108

User: CHZH\MGNS

Is authenticated: True

Authentication Type: NTLM

Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:

Thread ID: 1

Thread account name: NT AUTHORITY\NETWORK SERVICE

Is impersonating: True

Stack trace: at System.Web.Configuration.ConfigUtil.GetType(String

typeName, String propertyName, ConfigurationElement configElement, XmlNode

node, Boolean checkAptcaBit, Boolean ignoreCase)

at System.Web.Configuration.HttpHandlerAction.InitValidateInternal()

at System.Web.Configuration.HttpHandlersSection.ValidateHandlers()

at System.Web.Configuration.HttpHandlersSection.FindMapping(String verb,

VirtualPath path)

at System.Web.HttpApplication.GetHandlerMapping(HttpContext context,

String requestType, VirtualPath path)

at System.Web.HttpApplication.MapHttpHandler(HttpContext context, String

requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig)

at

System.Web.HttpApplication.MapHandlerExecutionStep.System.Web.HttpApplicatio

n.IExecutionStep.Execute()

at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&

completedSynchronously)

Custom event details:

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

User (Legacy) · December 8, 2006

=== Pre-bind state information ===

LOG: User = NT AUTHORITY\NETWORK SERVICE

LOG: DisplayName = ChartFX.Pss.HttpHandler

(Partial)

LOG: Appbase = file:///C:/Inetpub/wwwroot/

LOG: Initial PrivatePath = C:\Inetpub\wwwroot\bin

Calling assembly : (Unknown).

===

LOG: This bind starts in default load context.

LOG: Using application configuration file: C:\Inetpub\wwwroot\web.config

LOG: Using host configuration file:

\\?\C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet.config

LOG: Using machine configuration file from

C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\config\machine.config.

LOG: Policy not being applied to reference at this time (private, custom,

partial, or location-based assembly bind).