User (Legacy) Posted January 6, 2006 Author Report Share Posted January 6, 2006 Hi We have a serious problem with any client machines that have .NET Framework 2.0 installed being unable to view any charts on our website. If you uninstall Framework 2.0 they work perfectly. Over the past 3 days I have sent 2 emails to support@softwarefx.com and have received nothing, not even a email saying that my problem has been received. How long do support normally take to get back to you? Thanks Simon Link to comment Share on other sites More sharing options...
User (Legacy) Posted January 6, 2006 Report Share Posted January 6, 2006 Hi We have a serious problem with any client machines that have .NET Framework 2.0 installed being unable to view any charts on our website. If you uninstall Framework 2.0 they work perfectly. Over the past 3 days I have sent 2 emails to support@softwarefx.com and have received nothing, not even a email saying that my problem has been received. How long do support normally take to get back to you? Thanks Simon Link to comment Share on other sites More sharing options...
Software FX Posted January 6, 2006 Report Share Posted January 6, 2006 Do you have the latest SP ? What is the file version of your server and client dlls ? Check our support site for the latest SP info. What client control are you using ActiveX ? .NET Client ? With the latest version and the released version of the .NET framework 2.0, everything should work just fine (I just tried it here). -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
Software FX Posted January 6, 2006 Report Share Posted January 6, 2006 Do you have the latest SP ? What is the file version of your server and client dlls ? Check our support site for the latest SP info. What client control are you using ActiveX ? .NET Client ? With the latest version and the released version of the .NET framework 2.0, everything should work just fine (I just tried it here). -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
User (Legacy) Posted January 9, 2006 Author Report Share Posted January 9, 2006 We are using ChartFX 6.2 .NET. The file versions installed on our Win2K3 Server are: ChartFx.dll 6.2.1539.21391 ChartFx.Internet.Dll 6.2.1539.21391 ChartFx.Base.dll 6.2.1539.21354 ChartFx.Data.dll 6.2.1539.19580 We have both Framework versions (1.1 and 2.0) installed on our server. Why can't any customers see charts if that have Framework 2.0 installed on the client? What about Q7122123 is this relevant? I need help on this ASAP please. Thanks Simon "SoftwareFX Support" <noreply@softwarefx.com> wrote in message news:225k9uuEGHA.148@webserver3.softwarefx.com... > Do you have the latest SP ? What is the file version of your server and > client dlls ? Check our support site for the latest SP info. > > What client control are you using ActiveX ? .NET Client ? > > With the latest version and the released version of the .NET framework > 2.0, everything should work just fine (I just tried it here). > > -- > Francisco Padron > www.chartfx.com > Link to comment Share on other sites More sharing options...
User (Legacy) Posted January 9, 2006 Author Report Share Posted January 9, 2006 We are using ChartFX 6.2 .NET. The file versions installed on our Win2K3 Server are: ChartFx.dll 6.2.1539.21391 ChartFx.Internet.Dll 6.2.1539.21391 ChartFx.Base.dll 6.2.1539.21354 ChartFx.Data.dll 6.2.1539.19580 We have both Framework versions (1.1 and 2.0) installed on our server. Why can't any customers see charts if that have Framework 2.0 installed on the client? What about Q7122123 is this relevant? I need help on this ASAP please. Thanks Simon "SoftwareFX Support" <noreply@softwarefx.com> wrote in message news:225k9uuEGHA.148@webserver3.softwarefx.com... > Do you have the latest SP ? What is the file version of your server and > client dlls ? Check our support site for the latest SP info. > > What client control are you using ActiveX ? .NET Client ? > > With the latest version and the released version of the .NET framework > 2.0, everything should work just fine (I just tried it here). > > -- > Francisco Padron > www.chartfx.com > Link to comment Share on other sites More sharing options...
User (Legacy) Posted January 9, 2006 Author Report Share Posted January 9, 2006 Hi Some more info, I have looked at the 4 files in our C:\Program Files\ChartFX for .NET 6.2\ChartFX62\Download directory on our server, here are the versions ChartFX.Internet.Annotation.dll 6.2.1539.21361 ChartFX.Internet.Base.dll 6.2.1539.21354 ChartFX.Internet.Client.dll 6.2.1539.21391 ChartFX.MainClient.dll 6.0.1201.29676 Thanks Simon "Simon Smith" <Simon.Smith@boxtelematics.com> wrote in message news:3uQoOuQFGHA.148@webserver3.softwarefx.com... > We are using ChartFX 6.2 .NET. > > The file versions installed on our Win2K3 Server are: > > ChartFx.dll 6.2.1539.21391 > ChartFx.Internet.Dll 6.2.1539.21391 > ChartFx.Base.dll 6.2.1539.21354 > ChartFx.Data.dll 6.2.1539.19580 > > We have both Framework versions (1.1 and 2.0) installed on our server. > > Why can't any customers see charts if that have Framework 2.0 installed on > the client? > > What about Q7122123 is this relevant? > > I need help on this ASAP please. > Thanks > > Simon > > > "SoftwareFX Support" <noreply@softwarefx.com> wrote in message > news:225k9uuEGHA.148@webserver3.softwarefx.com... >> Do you have the latest SP ? What is the file version of your server and >> client dlls ? Check our support site for the latest SP info. >> >> What client control are you using ActiveX ? .NET Client ? >> >> With the latest version and the released version of the .NET framework >> 2.0, everything should work just fine (I just tried it here). >> >> -- >> Francisco Padron >> www.chartfx.com >> > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted January 9, 2006 Author Report Share Posted January 9, 2006 Hi Some more info, I have looked at the 4 files in our C:\Program Files\ChartFX for .NET 6.2\ChartFX62\Download directory on our server, here are the versions ChartFX.Internet.Annotation.dll 6.2.1539.21361 ChartFX.Internet.Base.dll 6.2.1539.21354 ChartFX.Internet.Client.dll 6.2.1539.21391 ChartFX.MainClient.dll 6.0.1201.29676 Thanks Simon "Simon Smith" <Simon.Smith@boxtelematics.com> wrote in message news:3uQoOuQFGHA.148@webserver3.softwarefx.com... > We are using ChartFX 6.2 .NET. > > The file versions installed on our Win2K3 Server are: > > ChartFx.dll 6.2.1539.21391 > ChartFx.Internet.Dll 6.2.1539.21391 > ChartFx.Base.dll 6.2.1539.21354 > ChartFx.Data.dll 6.2.1539.19580 > > We have both Framework versions (1.1 and 2.0) installed on our server. > > Why can't any customers see charts if that have Framework 2.0 installed on > the client? > > What about Q7122123 is this relevant? > > I need help on this ASAP please. > Thanks > > Simon > > > "SoftwareFX Support" <noreply@softwarefx.com> wrote in message > news:225k9uuEGHA.148@webserver3.softwarefx.com... >> Do you have the latest SP ? What is the file version of your server and >> client dlls ? Check our support site for the latest SP info. >> >> What client control are you using ActiveX ? .NET Client ? >> >> With the latest version and the released version of the .NET framework >> 2.0, everything should work just fine (I just tried it here). >> >> -- >> Francisco Padron >> www.chartfx.com >> > > Link to comment Share on other sites More sharing options...
Software FX Posted January 9, 2006 Report Share Posted January 9, 2006 Yes the article is relevant but the bug was fixed. You need to download the latest SP. As of today, the latest SP is: 6.2.2118 -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
Software FX Posted January 9, 2006 Report Share Posted January 9, 2006 Yes the article is relevant but the bug was fixed. You need to download the latest SP. As of today, the latest SP is: 6.2.2118 -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
User (Legacy) Posted January 9, 2006 Author Report Share Posted January 9, 2006 I was planning an upgrade on our Server tomorrow. Can you recommend the best course of action, for this? Do I use Remove the previous installation of 6.2? or do I just use install the new version over the top? Will I be asked to get a new licence key or will it use the old one? Any help you can give before tomorrow morning would be much appreciated. Thanks Simon "SoftwareFX Support" <noreply@softwarefx.com> wrote in message news:JSH3aCTFGHA.148@webserver3.softwarefx.com... > Yes the article is relevant but the bug was fixed. You need to download > the latest SP. > > As of today, the latest SP is: 6.2.2118 > > > -- > Francisco Padron > www.chartfx.com > Link to comment Share on other sites More sharing options...
User (Legacy) Posted January 9, 2006 Author Report Share Posted January 9, 2006 I was planning an upgrade on our Server tomorrow. Can you recommend the best course of action, for this? Do I use Remove the previous installation of 6.2? or do I just use install the new version over the top? Will I be asked to get a new licence key or will it use the old one? Any help you can give before tomorrow morning would be much appreciated. Thanks Simon "SoftwareFX Support" <noreply@softwarefx.com> wrote in message news:JSH3aCTFGHA.148@webserver3.softwarefx.com... > Yes the article is relevant but the bug was fixed. You need to download > the latest SP. > > As of today, the latest SP is: 6.2.2118 > > > -- > Francisco Padron > www.chartfx.com > Link to comment Share on other sites More sharing options...
Software FX Posted January 9, 2006 Report Share Posted January 9, 2006 N, do not uninstall. You are not going to get prompted for any license key to apply the service pack. -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
Software FX Posted January 9, 2006 Report Share Posted January 9, 2006 N, do not uninstall. You are not going to get prompted for any license key to apply the service pack. -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
User (Legacy) Posted January 10, 2006 Author Report Share Posted January 10, 2006 To All This problem is a known issue and has been fixed via a hot fix (and not by downloading the latest official version as I had been led to believe) Here is the incident reply that helped me solve the problem and get everything working again. http://MySupport.softwarefx.com/Help/SupportTool/LatestReply.aspx?IID=6140d8f1-f3d1-4d7a-8c02-a933e57cbb58 "SoftwareFX Support" <noreply@softwarefx.com> wrote in message news:bjKk2DVFGHA.2580@webserver3.softwarefx.com... > N, do not uninstall. You are not going to get prompted for any license key > to apply the service pack. > > -- > Francisco Padron > www.chartfx.com > Link to comment Share on other sites More sharing options...
User (Legacy) Posted January 10, 2006 Author Report Share Posted January 10, 2006 To All This problem is a known issue and has been fixed via a hot fix (and not by downloading the latest official version as I had been led to believe) Here is the incident reply that helped me solve the problem and get everything working again. http://MySupport.softwarefx.com/Help/SupportTool/LatestReply.aspx?IID=6140d8f1-f3d1-4d7a-8c02-a933e57cbb58 "SoftwareFX Support" <noreply@softwarefx.com> wrote in message news:bjKk2DVFGHA.2580@webserver3.softwarefx.com... > N, do not uninstall. You are not going to get prompted for any license key > to apply the service pack. > > -- > Francisco Padron > www.chartfx.com > Link to comment Share on other sites More sharing options...
User (Legacy) Posted January 11, 2006 Author Report Share Posted January 11, 2006 Thanks Simon! I am also having this problem on one of our servers. How many charts per day are you generating? I am asking because we are having trouble stress-testing 6.2, it keeps failing with intermittent errors and I cannot find out if it is something wrong with our code or something in 6.2. Thanks, -Frank. "Simon Smith" <Simon.Smith@boxtelematics.com> wrote in message news:NkXlpUfFGHA.2580@webserver3.softwarefx.com... > To All > > This problem is a known issue and has been fixed via a hot fix (and not by > downloading the latest official version as I had been led to believe) > > Here is the incident reply that helped me solve the problem and get > everything working again. > > http://MySupport.softwarefx.com/Help/SupportTool/LatestReply.aspx?IID=6140d8f1-f3d1-4d7a-8c02-a933e57cbb58 > > > > > "SoftwareFX Support" <noreply@softwarefx.com> wrote in message > news:bjKk2DVFGHA.2580@webserver3.softwarefx.com... >> N, do not uninstall. You are not going to get prompted for any license >> key to apply the service pack. >> >> -- >> Francisco Padron >> www.chartfx.com >> > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted January 11, 2006 Author Report Share Posted January 11, 2006 Thanks Simon! I am also having this problem on one of our servers. How many charts per day are you generating? I am asking because we are having trouble stress-testing 6.2, it keeps failing with intermittent errors and I cannot find out if it is something wrong with our code or something in 6.2. Thanks, -Frank. "Simon Smith" <Simon.Smith@boxtelematics.com> wrote in message news:NkXlpUfFGHA.2580@webserver3.softwarefx.com... > To All > > This problem is a known issue and has been fixed via a hot fix (and not by > downloading the latest official version as I had been led to believe) > > Here is the incident reply that helped me solve the problem and get > everything working again. > > http://MySupport.softwarefx.com/Help/SupportTool/LatestReply.aspx?IID=6140d8f1-f3d1-4d7a-8c02-a933e57cbb58 > > > > > "SoftwareFX Support" <noreply@softwarefx.com> wrote in message > news:bjKk2DVFGHA.2580@webserver3.softwarefx.com... >> N, do not uninstall. You are not going to get prompted for any license >> key to apply the service pack. >> >> -- >> Francisco Padron >> www.chartfx.com >> > > Link to comment Share on other sites More sharing options...
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