Cannot install DataParts

[ptzedakis]

Hello,

I am running the installer, provide the license and click on the NEXT button, only to find out than nothing happens. I only get the wait cursor for a few seconds and the installer just stays on the licensing page.

My environment is: MOSS 2007 Standard Edition on Windows Server 2003 (x86).

Can you help?

Thank youPete

[rocioZ]

Could you please send an email to support[AT]softwarefx.com with the web.config file that was generated after you installed the product attached?

Additionally, could you please provide us with additional information to properly troubleshoot this issue:

- Which version of DataParts are you currently using? Please provide me with your product serial number.

- Did you get any error message during installation?

- Please send the InstallFx.log, usually created in temp folder (i.e C:\Documents and Settings\Administrator\Local Settings\Temp)

- Please send the tool log file. This log file is located in the installation folder for DataParts 2007\Tools\DataParts2007_WADM.log

[Sujit]

Hello -Did you have any luck with installing this product (DataParts 2.0 for SharePoint)?

I am facing the same problem, wherein the installer hangs after entering the license and clicking in Next.

 Any help would be much appreciated.

 Thanks.

[ptzedakis]

I managed to install the product. I did NOT have the same issue as you, so I suggest you contact them in provide them with the info they require.

[rocioZ]

Sujit,

Please contact our support staff directly at support[AT]softwarefx.com. They will be more than glad to assist you with the installation. Please include your product serial number as well.