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Win2008 server: Failed to download Chart ProtocolError - NotFound (404)


carl
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We are trying to get ChartFX62 working on a Win2008 server but are getting the following error.

 Failed to download Chart ProtocolError - NotFound (404)

 We have reviewed the following articles below that seem similar to the older Win2003 server issues.  We have created the ChartFX62 application in IIS 7.0 and set read/write permissions to the ChartFX62 folder to IIS_WPG, IUser_MachineName and Network service.

We added .lic and .chw as new MIME types for the ChartFX62 application.

Please let us know what we should try next.

Thanks!

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There are some known issues regarding ChartFX for .NET and Windows 2003 Server; below, please find some articles that refer to that topic:

http://support.softwarefx.com/ShowArticle.aspx?Type=KB&Product=CfxNet62&Source=http://support.softwarefx.com/kb/612/2/055.htm

http://support.softwarefx.com/ShowArticle.aspx?Type=KB&Product=CfxNet62&Source=http://support.softwarefx.com/kb/143/1/059.htm

http://support.softwarefx.com/ShowArticle.aspx?Type=KB&Product=CfxNet62&Source=http://support.softwarefx.com/kb/143/2/058.htm

Due to the "lock down" nature of Windows 2003, IIS is configured to not serve any unknown file types; as a consequence, IIS may return 404 - File Not Found for some of the file extensions we use with our component, or a broken image. You will need to add the MIME types for your application. The last two articles talk about ChartFX Internet 5.5 but they also apply to ChartFX for .NET.

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I went ahead and uninstalled and installed the version you suggested above.  However, I still got the same error.

After some investigation I noticed the following web.config in the directory: ChartFX62\Temp

<?xml version="1.0" encoding="UTF-8"?>

<configuration>

  <system.webServer>

  <staticContent>

  <remove fileExtension=".chw" />

  </staticContent>

  </system.webServer>

</configuration>

I guess at some point during troubleshooting and testing this web.config must have been created while changing MIME Types in IIS.

When I removed this web.config file from the ChartFX62\Temp charting started working!

In any case, thanks for your help!

 

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