[ChartFx with Java8 Server]

We haven't tested Chart FX for Java 6.2 or Chart FX for Java 6.5 with Java version 8. It might work, but it has not been tested. We will recommend you to upgrade to Chart FX for Java 8.

[Any Support For Java Server Faces]

Please read the following kb article about the JSF tag library documentation in Chart FX for Java 6.5

http://support.softwarefx.com/Chart_FX_for_Java_65/javaServerFaces

 

[Stop subscription expiration notice?]

Please contact our sales department (sales at softwarefx.com) to get more inputs about expired subscriptions.

[ChartFX not show]

We are sorry for the inconveniences.

If this issue appeared after installing/reinstalling the product, please read this kb article on howto troubleshoot server installation issues:

http://support.softwarefx.com/Chart_FX_7/article/2501002#!7621036

To discard active client issues, please make sure to set the chart rendering method as an image. 

If you are using PSS, please read the following kb articles on how to troubleshoot PSS issues:

http://support.softwarefx.com/Chart_FX_7/article/2501002#!7622021

http://support.softwarefx.com/Chart_FX_7/article/2501002#!7621013

If none of the above helped to fix the issue, then we are going to need a repro case: a simple web page rendering a single chart (do not pass any data to the chart) and also please send us the full rendered html of the problematic page.

Let us know about your findings.

 

[Error sorting GridFX]

 Hi co_lcruz,

We have submitted this issue to our development team for analysis.

This issue is going to be attended according to the severity of the problem and the priority assigned by our development team.

In the case of this being a bug, the timeframe for bug resolutions may vary depending on the severity of the bug and once a fix is released, it is usually made available as part of the next service pack, so feel free to check later Service Packs for the possibility of a fix.

Thanks for reporting.

[Is anybody there?]

Your incident is being handled from our support team who will provide you with the next steps to troublehoot this issue.

[Is anybody there?]

Thank you
for contacting us and sorry for the delays in replying you back.

Your support
incident has been assigned to a senior support engineer and will have a high priority. A repro case will be
requested to reproduce your behavior. You can rest assured we will help you to
overcome this issue ASAP.

Thank you for your patience and feedback, is very valuable to us.

[Unhappy with support]

I am really sorry for the delay you have experienced. I am sure it is frustrating. Software FX Support's email software experienced a glitch that caused to lose track of a few of emails until recently. The email backlog still exists so we have been able to work out most of the requests. Happily, we were able to able to track yours and started to troubleshoot your issues.

If you have immediate needs, please contact Software FX Tech Support by telephone, and we will do our best to help you overcome your issues in a timely manner.

[Number grid records]

For an easy way to know current items in a grid:

int GridItemsCount;

GridItemsCount = Grid1.Items.Count;

Make sure to check for this value after the Grid is loaded with data.