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Missing Licence Tag Error, For One User


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One of our users is getting a Missing Licence Tag error when they try and access our charts.

None of our other users are having this problem so its not a problem with our installation.

They have removed the chart fx plugin and re-installed it again but are still getting the same issue.

Does anyone have any idea what could cause this?

Maybe they have a firewall filter on file extension preventing the chart fx pluging from downloading the nescessary files.. but does anyone know what files the plugin downloads when requesting a chart? I have asked the user to check if they do have any restrictions.

Any help is appreciated.

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