timour Posted March 25, 2008 Report Share Posted March 25, 2008 Hello, I am using ChartFX Client Server 6.2 and seeing a License Error (1000000) message when running my application on another computer. In one of the existing posts I saw that to avoid this I need to invoke a SetLicenseString() before creating a chart. And I need a "License String" for that. I've tried contacting SoftwareFX support for the License String, but there was no reply - could anyone help me on this issue? Link to comment Share on other sites More sharing options...
maximop Posted March 27, 2008 Report Share Posted March 27, 2008 On 3/24/08 and on 3/25/08 I had replied to the incident you created with our Support Team. Furthermore, on 3/25/08 I had also sent you an e-mail with the link to the incident page so you could access our communication logs. My guess is that you probably have a spam filter blocking our e-mails. Please ensure this is not the case so can proceed troubleshooting this incident via support since any issue needing a license string cannot be resolved on a public forum. Thank you for your patience and understanding, and sorry for any inconveniences. Link to comment Share on other sites More sharing options...
timour Posted March 27, 2008 Author Report Share Posted March 27, 2008 Hello, Thank you for the reply! I have not received the e-mails from you, they could have been blocked by our spam filter. I have disabled the filter now. Could you please re-send me your replies? Link to comment Share on other sites More sharing options...
maximop Posted March 27, 2008 Report Share Posted March 27, 2008 This is to confirm that I have received your message stating that you are able to receive our e-mails. =) I will mark this post as answered and we will continue handling this incident through our support system. Thank you. Link to comment Share on other sites More sharing options...
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