User (Legacy) Posted September 5, 2000 Report Share Posted September 5, 2000 Hi! One of the users of our application has a very strange problem with charts. Our application is able to save charts as jpeg files (with pagination). This is achieved by calling Paint method with the bitmap device context (CreateCompatibleBitmap / CreateCompatibleDC) and CPAINT_BKGND|CPAINT_PRINT flags. Then the bitmap is converted to jpeg format. The problem is that all jpeg files produced on that user's PC are monochrome. This happens only on that single PC, other PCs do not have such problem. We don't know whether it is a problem with the user's PC configuration, a bug in our application or the Chart FX's bug. We are in process of investigation of this problem. Unfortunatelly no developer tools (like debugger) exist or may be installed on that user's PC. Could somebody suggest anything please? This is quite urgent. The user's PC configuration (as reported by the user): O/S NT Workstation 4 build 1381 RAM 64MB Swap file size 310184KB USER memory available 90% GDI memory available 90% Default printer Network printer - HP5M Display Adapter type s3 compatible display adapter Driver Info Microsoft. Version Nos. 4.00, 4.0.0 Adapter Info Chip Type: S3 765 DAC Type: S3 Memory Size: 1MB Adapter String: Phoenix Thanks in advance Serge Link to comment Share on other sites More sharing options...
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