User (Legacy) Posted November 27, 2002 Report Posted November 27, 2002 Hi, I've tried all the following suggestion found ChartFX support site but the end user still can't download the ActiveX and consequently only shows a picture with a red X in place of the chart. My PC has win2000 on a FAT32 file system to there is not access permission issue I suppose. Please note that I'm still evaluating the product before going ahead with actual purchase and I'm in desperate need to demo it to my people concerned. Can someone please help me on this ASAP Thanking in advance ============================================================ Internet Explorer shows a picture with a red X in place of the chart Description: Internet Explorer was unable to download/install the ChartFX ActiveX component Resolution: - Check that a file named CfxIEAx.cab is located in the webserver at either the (WWWRoot\Download) folder for ChartFX IE 2000 users or (C:\Program Files\CfxIE\Download) for ChartFX Internet 5.5 users. - Check that the NT file permissions on this folder (Download) allows Read access to the user impersonated by IIS (typically IUSR_MachineName) - Check in your web server configuration that you have a virtual directory called Download pointing to the either (WWWRoot\Download) or (C:\Program Files\CfxIE\Download). If you are hosting multiple web sites please make sure that you create the "Download" virtual directory for each web site that will use ChartFX - Check that the end user has read and write permissions to C:/Program Files/Common Files/ since this is where ChartFX saves it's client side control. - Check that the security settings for Internet Explorer allow install or prompt access to signed ActiveX controls.
User (Legacy) Posted November 27, 2002 Author Report Posted November 27, 2002 Correction. It shows an empty image holder kind of icon not a red X. "Malcolm Rasool" <MRasool@envinta.com> wrote in message news:Qbb5S$dlCHA.1060@webserver1.softwarefx.com... > Hi, > > I've tried all the following suggestion found ChartFX support site but the > end user still can't download the ActiveX and consequently > only shows a picture with a red X in place of the chart. > > My PC has win2000 on a FAT32 file system to there is not access permission > issue I suppose. Please note that I'm still evaluating the > product before going ahead with actual purchase and I'm in desperate need to > demo it to my people concerned. Can someone please > help me on this ASAP > > Thanking in advance > > ============================================================ > > Internet Explorer shows a picture with a red X in place of the chart > > Description: > Internet Explorer was unable to download/install the ChartFX ActiveX > component > > Resolution: > - Check that a file named CfxIEAx.cab is located in the webserver at either > the (WWWRoot\Download) folder for ChartFX IE 2000 users or (C:\Program > Files\CfxIE\Download) for ChartFX Internet 5.5 users. > - Check that the NT file permissions on this folder (Download) allows Read > access to the user impersonated by IIS (typically IUSR_MachineName) > - Check in your web server configuration that you have a virtual directory > called Download pointing to the either (WWWRoot\Download) or (C:\Program > Files\CfxIE\Download). If you are hosting multiple web sites please make > sure that you create the "Download" virtual directory for each web site that > will use ChartFX > - Check that the end user has read and write permissions to C:/Program > Files/Common Files/ since this is where ChartFX saves it's client side > control. > - Check that the security settings for Internet Explorer allow install or > prompt access to signed ActiveX controls. > > >
User (Legacy) Posted November 27, 2002 Author Report Posted November 27, 2002 some more facts (my apology for coming in such piecemeal) On my own PC it comes with following message even though I've the control installed. This happens even if I've put absolute URL for licensing and component both "Malcolm Rasool" <MRasool@envinta.com> wrote in message news:Qbb5S$dlCHA.1060@webserver1.softwarefx.com... > Hi, > > I've tried all the following suggestion found ChartFX support site but the > end user still can't download the ActiveX and consequently > only shows a picture with a red X in place of the chart. > > My PC has win2000 on a FAT32 file system to there is not access permission > issue I suppose. Please note that I'm still evaluating the > product before going ahead with actual purchase and I'm in desperate need to > demo it to my people concerned. Can someone please > help me on this ASAP > > Thanking in advance > > ============================================================ > > Internet Explorer shows a picture with a red X in place of the chart > > Description: > Internet Explorer was unable to download/install the ChartFX ActiveX > component > > Resolution: > - Check that a file named CfxIEAx.cab is located in the webserver at either > the (WWWRoot\Download) folder for ChartFX IE 2000 users or (C:\Program > Files\CfxIE\Download) for ChartFX Internet 5.5 users. > - Check that the NT file permissions on this folder (Download) allows Read > access to the user impersonated by IIS (typically IUSR_MachineName) > - Check in your web server configuration that you have a virtual directory > called Download pointing to the either (WWWRoot\Download) or (C:\Program > Files\CfxIE\Download). If you are hosting multiple web sites please make > sure that you create the "Download" virtual directory for each web site that > will use ChartFX > - Check that the end user has read and write permissions to C:/Program > Files/Common Files/ since this is where ChartFX saves it's client side > control. > - Check that the security settings for Internet Explorer allow install or > prompt access to signed ActiveX controls. > > >
User (Legacy) Posted November 27, 2002 Author Report Posted November 27, 2002 I've solved the problem. The designer puts the wrong .cab file name. Instead of Codebase="/Download/CfxIEAx.cab#Version=5,5,1,0" it puts Codebase="/Download/CfxIE.cab#Version=5,5,1,0" string in the output tag. "Malcolm Rasool" <MRasool@envinta.com> wrote in message news:Qbb5S$dlCHA.1060@webserver1.softwarefx.com... > Hi, > > I've tried all the following suggestion found ChartFX support site but the > end user still can't download the ActiveX and consequently > only shows a picture with a red X in place of the chart. > > My PC has win2000 on a FAT32 file system to there is not access permission > issue I suppose. Please note that I'm still evaluating the > product before going ahead with actual purchase and I'm in desperate need to > demo it to my people concerned. Can someone please > help me on this ASAP > > Thanking in advance > > ============================================================ > > Internet Explorer shows a picture with a red X in place of the chart > > Description: > Internet Explorer was unable to download/install the ChartFX ActiveX > component > > Resolution: > - Check that a file named CfxIEAx.cab is located in the webserver at either > the (WWWRoot\Download) folder for ChartFX IE 2000 users or (C:\Program > Files\CfxIE\Download) for ChartFX Internet 5.5 users. > - Check that the NT file permissions on this folder (Download) allows Read > access to the user impersonated by IIS (typically IUSR_MachineName) > - Check in your web server configuration that you have a virtual directory > called Download pointing to the either (WWWRoot\Download) or (C:\Program > Files\CfxIE\Download). If you are hosting multiple web sites please make > sure that you create the "Download" virtual directory for each web site that > will use ChartFX > - Check that the end user has read and write permissions to C:/Program > Files/Common Files/ since this is where ChartFX saves it's client side > control. > - Check that the security settings for Internet Explorer allow install or > prompt access to signed ActiveX controls. > > >
Recommended Posts
Archived
This topic is now archived and is closed to further replies.