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ActiveX doesn't install or even prompt user


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Hi,

I've tried all the following suggestion found ChartFX support site but the

end user still can't download the ActiveX and consequently

only shows a picture with a red X in place of the chart.

My PC has win2000 on a FAT32 file system to there is not access permission

issue I suppose. Please note that I'm still evaluating the

product before going ahead with actual purchase and I'm in desperate need to

demo it to my people concerned. Can someone please

help me on this ASAP

Thanking in advance

============================================================

Internet Explorer shows a picture with a red X in place of the chart

Description:

Internet Explorer was unable to download/install the ChartFX ActiveX

component

Resolution:

- Check that a file named CfxIEAx.cab is located in the webserver at either

the (WWWRoot\Download) folder for ChartFX IE 2000 users or (C:\Program

Files\CfxIE\Download) for ChartFX Internet 5.5 users.

- Check that the NT file permissions on this folder (Download) allows Read

access to the user impersonated by IIS (typically IUSR_MachineName)

- Check in your web server configuration that you have a virtual directory

called Download pointing to the either (WWWRoot\Download) or (C:\Program

Files\CfxIE\Download). If you are hosting multiple web sites please make

sure that you create the "Download" virtual directory for each web site that

will use ChartFX

- Check that the end user has read and write permissions to C:/Program

Files/Common Files/ since this is where ChartFX saves it's client side

control.

- Check that the security settings for Internet Explorer allow install or

prompt access to signed ActiveX controls.

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Correction. It shows an empty image holder kind of icon not a red X.

"Malcolm Rasool" <MRasool@envinta.com> wrote in message

news:Qbb5S$dlCHA.1060@webserver1.softwarefx.com...

> Hi,

>

> I've tried all the following suggestion found ChartFX support site but the

> end user still can't download the ActiveX and consequently

> only shows a picture with a red X in place of the chart.

>

> My PC has win2000 on a FAT32 file system to there is not access permission

> issue I suppose. Please note that I'm still evaluating the

> product before going ahead with actual purchase and I'm in desperate need

to

> demo it to my people concerned. Can someone please

> help me on this ASAP

>

> Thanking in advance

>

> ============================================================

>

> Internet Explorer shows a picture with a red X in place of the chart

>

> Description:

> Internet Explorer was unable to download/install the ChartFX ActiveX

> component

>

> Resolution:

> - Check that a file named CfxIEAx.cab is located in the webserver at

either

> the (WWWRoot\Download) folder for ChartFX IE 2000 users or (C:\Program

> Files\CfxIE\Download) for ChartFX Internet 5.5 users.

> - Check that the NT file permissions on this folder (Download) allows Read

> access to the user impersonated by IIS (typically IUSR_MachineName)

> - Check in your web server configuration that you have a virtual directory

> called Download pointing to the either (WWWRoot\Download) or (C:\Program

> Files\CfxIE\Download). If you are hosting multiple web sites please make

> sure that you create the "Download" virtual directory for each web site

that

> will use ChartFX

> - Check that the end user has read and write permissions to C:/Program

> Files/Common Files/ since this is where ChartFX saves it's client side

> control.

> - Check that the security settings for Internet Explorer allow install or

> prompt access to signed ActiveX controls.

>

>

>

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Share on other sites

some more facts (my apology for coming in such piecemeal)

On my own PC it comes with following message even though I've the control

installed. This happens even if I've put absolute URL for

licensing and component both

"Malcolm Rasool" <MRasool@envinta.com> wrote in message

news:Qbb5S$dlCHA.1060@webserver1.softwarefx.com...

> Hi,

>

> I've tried all the following suggestion found ChartFX support site but the

> end user still can't download the ActiveX and consequently

> only shows a picture with a red X in place of the chart.

>

> My PC has win2000 on a FAT32 file system to there is not access permission

> issue I suppose. Please note that I'm still evaluating the

> product before going ahead with actual purchase and I'm in desperate need

to

> demo it to my people concerned. Can someone please

> help me on this ASAP

>

> Thanking in advance

>

> ============================================================

>

> Internet Explorer shows a picture with a red X in place of the chart

>

> Description:

> Internet Explorer was unable to download/install the ChartFX ActiveX

> component

>

> Resolution:

> - Check that a file named CfxIEAx.cab is located in the webserver at

either

> the (WWWRoot\Download) folder for ChartFX IE 2000 users or (C:\Program

> Files\CfxIE\Download) for ChartFX Internet 5.5 users.

> - Check that the NT file permissions on this folder (Download) allows Read

> access to the user impersonated by IIS (typically IUSR_MachineName)

> - Check in your web server configuration that you have a virtual directory

> called Download pointing to the either (WWWRoot\Download) or (C:\Program

> Files\CfxIE\Download). If you are hosting multiple web sites please make

> sure that you create the "Download" virtual directory for each web site

that

> will use ChartFX

> - Check that the end user has read and write permissions to C:/Program

> Files/Common Files/ since this is where ChartFX saves it's client side

> control.

> - Check that the security settings for Internet Explorer allow install or

> prompt access to signed ActiveX controls.

>

>

>

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Share on other sites

I've solved the problem.

The designer puts the wrong .cab file name. Instead of

Codebase="/Download/CfxIEAx.cab#Version=5,5,1,0"

it puts

Codebase="/Download/CfxIE.cab#Version=5,5,1,0"

string in the output tag.

"Malcolm Rasool" <MRasool@envinta.com> wrote in message

news:Qbb5S$dlCHA.1060@webserver1.softwarefx.com...

> Hi,

>

> I've tried all the following suggestion found ChartFX support site but the

> end user still can't download the ActiveX and consequently

> only shows a picture with a red X in place of the chart.

>

> My PC has win2000 on a FAT32 file system to there is not access permission

> issue I suppose. Please note that I'm still evaluating the

> product before going ahead with actual purchase and I'm in desperate need

to

> demo it to my people concerned. Can someone please

> help me on this ASAP

>

> Thanking in advance

>

> ============================================================

>

> Internet Explorer shows a picture with a red X in place of the chart

>

> Description:

> Internet Explorer was unable to download/install the ChartFX ActiveX

> component

>

> Resolution:

> - Check that a file named CfxIEAx.cab is located in the webserver at

either

> the (WWWRoot\Download) folder for ChartFX IE 2000 users or (C:\Program

> Files\CfxIE\Download) for ChartFX Internet 5.5 users.

> - Check that the NT file permissions on this folder (Download) allows Read

> access to the user impersonated by IIS (typically IUSR_MachineName)

> - Check in your web server configuration that you have a virtual directory

> called Download pointing to the either (WWWRoot\Download) or (C:\Program

> Files\CfxIE\Download). If you are hosting multiple web sites please make

> sure that you create the "Download" virtual directory for each web site

that

> will use ChartFX

> - Check that the end user has read and write permissions to C:/Program

> Files/Common Files/ since this is where ChartFX saves it's client side

> control.

> - Check that the security settings for Internet Explorer allow install or

> prompt access to signed ActiveX controls.

>

>

>

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