User (Legacy) Posted October 29, 2003 Report Share Posted October 29, 2003 Hi. On a load balanced environment with Win2K SP4 and IIS 5, we just noticed that ChartFX has stopped working one of our servers where two applications render graphs via ChartFX server. I executed the simple test script from ChartFX support to elimate the possibility that the problem is application specific. The object is created properly on this line: <% Set chart = Server.CreateObject("ChartFX.WebServer") %> However, the following line throws the error: <%= chart.GetHtmlTag(500,350) %> The error is: Microsoft VBScript Runtime Error 800a01fb An exception occured 'GetHtmlTag' Line 9 I have compared DLL's, temp directory permissions, settings, etc on the "working" and "nonworking" servers. Everything matches. I have also unistalled/reinstalled ChartFX, but no luck. I saw on another post to add "ActiveX" to the call to see what happens: <%= chart.GetHtmlTag(500,350,"ActiveX") %> The ActiveX chart does appear when I do this; but passing "Jpeg", "Png", or simply leaving it out throws the error. Any ideas why ChartFX on this server cannot render Jpeg's or Png's? Thanks in advance. Rick Link to comment Share on other sites More sharing options...
User (Legacy) Posted October 30, 2003 Author Report Share Posted October 30, 2003 Forgot to mention that the version we are using Chart FX IE 2000 Server 4.0. "Rick Tresco" <rt@astroninc.com> wrote in message news:j9qtjtmnDHA.1000@WEBSERVER1... > Hi. > > On a load balanced environment with Win2K SP4 and IIS 5, we just noticed > that ChartFX has stopped working one of our servers where two applications > render graphs via ChartFX server. > > I executed the simple test script from ChartFX support to elimate the > possibility that the problem is application specific. > > The object is created properly on this line: > <% Set chart = Server.CreateObject("ChartFX.WebServer") %> > > However, the following line throws the error: > <%= chart.GetHtmlTag(500,350) %> > > The error is: > Microsoft VBScript Runtime Error 800a01fb > An exception occured 'GetHtmlTag' > Line 9 > > I have compared DLL's, temp directory permissions, settings, etc on the > "working" and "nonworking" servers. Everything matches. I have also > unistalled/reinstalled ChartFX, but no luck. > > I saw on another post to add "ActiveX" to the call to see what happens: > <%= chart.GetHtmlTag(500,350,"ActiveX") %> > > The ActiveX chart does appear when I do this; but passing "Jpeg", "Png", or > simply leaving it out throws the error. > > Any ideas why ChartFX on this server cannot render Jpeg's or Png's? > > Thanks in advance. > Rick > > > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted November 19, 2003 Author Report Share Posted November 19, 2003 Just got this resolved today. This appears to be linked to Application Center SP2, because installing this on three different servers immediately caused our version of ChartFX to break on each one of them. Here's how we got everything going again: 1. We installed the latest ChartFX Service Pack (bringing ChartFX Server up from 4.5 to 5.5). Now when we ran the simple test script from ChartFX, we received a different error - "CFX61b1-3000". 2. We then copied the file ComCat.ini, supplied to us by ChartFX support, to the ChartFX config folder. After an IISRESET, the simple test script and our applications are working perfectly on every server. Kudos to Rob on the support team for his assistance. Rick "Rick Tresco" <rt@astroninc.com> wrote in message news:j9qtjtmnDHA.1000@WEBSERVER1... > Hi. > > On a load balanced environment with Win2K SP4 and IIS 5, we just noticed > that ChartFX has stopped working one of our servers where two applications > render graphs via ChartFX server. > > I executed the simple test script from ChartFX support to elimate the > possibility that the problem is application specific. > > The object is created properly on this line: > <% Set chart = Server.CreateObject("ChartFX.WebServer") %> > > However, the following line throws the error: > <%= chart.GetHtmlTag(500,350) %> > > The error is: > Microsoft VBScript Runtime Error 800a01fb > An exception occured 'GetHtmlTag' > Line 9 > > I have compared DLL's, temp directory permissions, settings, etc on the > "working" and "nonworking" servers. Everything matches. I have also > unistalled/reinstalled ChartFX, but no luck. > > I saw on another post to add "ActiveX" to the call to see what happens: > <%= chart.GetHtmlTag(500,350,"ActiveX") %> > > The ActiveX chart does appear when I do this; but passing "Jpeg", "Png", or > simply leaving it out throws the error. > > Any ideas why ChartFX on this server cannot render Jpeg's or Png's? > > Thanks in advance. > Rick > > > > Link to comment Share on other sites More sharing options...
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