Jump to content
Software FX Community

Re: Installing the Server Service Pack has Disabled our WEB SITE.

User (Legacy)

Recommended Posts


I think we have resolved the problem. The existing cab file in our ProgramFiles\CfxIE4\ActiveX directory appears to have been corrupted. In the image below you can see that it's file size is only 1KB. Your service pack installation routines apparently could not work around the bad files. To resolve this I copied the corresponding file from our wwwroot\download directory into the ProgramFiles\CfxIE4\ActiveX directory. This resolved the problem of the mysterious grayed-out boxes in your update tool. Service pack installations appear to run normally now (see picture below).

So that is why (on our server) the client download got behind the server download (in version) when we ran the update process Wednesday evening. The server components got updated but the client stuff did not.

As you know, this resulted in client machines attempting to get a new version of the activex controls, but never successful, since it just wasn't available on our server. And so the "No Data Available" message is delivered because your client software is backward compatible (client version must greater than or equal to server version).

One suggestion: a better error message for this case.

Thanks for your help on the phone yesterday.

Jim Miller


Justin Trask wrote:


I don't think that the installation of the service pack caused this

problem but, if you are sure that your query should return data to the

chart then make sure that your virtual directory "cfxtemp" has read

permissions. Also take a look at the .chw file that is prompted to get

downloaded threw the HTML that is sent to the browser and make sure that

this file is in fact being created inside of the physical cfxtemp

directory located under the wwwRoot.


In an effort to provide the most advanced solutions in conjunction with

the most comprehensive technical support structure, Software FX will

implement a Paid-Support Program beginning January 1, 2001 for all

existing and future Software FX application users. The specific details

of the Paid-Support Program will be released in an upcoming broadcast

e-mail, as well as on our website. Please be aware that the online

technical support web site at http://support.softwarefx.com

< http://support.softwarefx.com/> will continue

to be available without charge.

Justin Trask

Software FX

Please reply to: cfxie@softwarefx.com

-----Original Message-----

From: James D. Miller [ mailto:james.miller@pnl.gov]

Posted At: Thursday, January 11, 2001 1:38 PM

Posted To: Server

Conversation: Installing the Server Service Pack has Disabled our WEB


Subject: Installing the Server Service Pack has Disabled our WEB SITE.

We updated our installation with the Server Service Pack (using your

install feature on your web site) yesterday and now we get the following


For any ChartFX chart, the following text appears in the center of the

charting area:

Downloading License, Please wait


No Data Available

Repeating the chart request results in the same pattern.

We have installed the Server Service Pack successfully before with no

adverse consequences.

Please help us resolve this problem.

Jim Miller


Below is a picture of the install result...

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...