Re: Installing the Server Service Pack has Disabled our WEB SITE.

[User (Legacy)]

Justin, 

I think we have resolved the problem.  The existing cab file in our ProgramFiles\CfxIE4\ActiveX directory appears to have been corrupted.  In the image below you can see that it's file size is only 1KB.  Your service pack installation routines apparently could not work around the bad files.  To resolve this I copied the corresponding file from our wwwroot\download directory into the ProgramFiles\CfxIE4\ActiveX directory.  This resolved the problem of the mysterious grayed-out boxes in your update tool.  Service pack installations appear to run normally now (see picture below). 

So that is why (on our server) the client download got behind the server download (in version) when we ran the update process Wednesday evening.  The server components got updated but the client stuff did not. 

As you know, this resulted in client machines attempting to get a new version of the activex controls, but never successful, since it just wasn't available on our server.  And so the "No Data Available" message is delivered because your client software is backward compatible (client version must greater than or equal to server version). 

One suggestion:  a better error message for this case. 

Thanks for your help on the phone yesterday. 

Jim Miller 

PNNL 

Justin Trask wrote: 

Hello, 

I don't think that the installation of the service pack caused this 

problem but, if you are sure that your query should return data to the 

chart then make sure that your virtual directory "cfxtemp" has read 

permissions.  Also take a look at the .chw file that is prompted to get 

downloaded threw the HTML that is sent to the browser and make sure that 

this file is in fact being created inside of the physical cfxtemp 

directory located under the wwwRoot. 

IMPORTANT NOTE: 

In an effort to provide the most advanced solutions in conjunction with 

the most comprehensive technical support structure, Software FX will 

implement a Paid-Support Program beginning January 1, 2001 for all 

existing and future Software FX application users. The specific details 

of the Paid-Support Program will be released in an upcoming broadcast 

e-mail, as well as on our website.  Please be aware that the online 

technical support web site at http://support.softwarefx.com 

< http://support.softwarefx.com/>  will continue 

to be available without charge. 

Justin Trask 

Software FX 

Please reply to: cfxie@softwarefx.com 

-----Original Message----- 

From: James D. Miller [ mailto:james.miller@pnl.gov] 

Posted At: Thursday, January 11, 2001 1:38 PM 

Posted To: Server 

Conversation: Installing the Server Service Pack has Disabled our WEB 

SITE. 

Subject: Installing the Server Service Pack has Disabled our WEB SITE. 

We updated our installation with the Server Service Pack (using your 

install feature on your web site) yesterday and now we get the following 

behavior: 

For any ChartFX chart, the following text appears in the center of the 

charting area: 

Downloading License, Please wait 

Then 

No Data Available 

Repeating the chart request results in the same pattern. 

We have installed the Server Service Pack successfully before with no 

adverse consequences. 

Please help us resolve this problem. 

Jim Miller 

PNNL 

Below is a picture of the install result...