Re: Server Service Pack installation

[User (Legacy)]

We are still interested in getting a responce to this.   Does our server service pack installation result look normal to you ? 

Thanks, 

Jim Miller 

PNNL 

"James D. Miller" wrote: 

Here is a jpeg picture of what it looks like. 

Jim Miller 

PNNL 

"Juan C. Cegarra" wrote: 

The documentation items are grayed out because we don't have an update 

available. Did the client components show any errors ? Do you get a 

status text when selecting a client component in the tree ? 

Regards, 

Juan Cegarra 

Software FX, Inc. 

support.softwarefx.com 

-----Original Message----- 

From: James D. Miller [ mailto:james.miller@pnl.gov] 

Posted At: Friday, September 22, 2000 11:59 AM 

Posted To: Server 

Conversation: Server Service Pack installation 

Subject: Re: Server Service Pack installation 

I called and got the suggestion to shut down the IIS Admin service and 

then leave it shut down during the installation.  That did the trick. 

The server components all got updated. 

However, in the component tree the client components are all grayed out 

don't respond to clicks to produce check marks.  This is also the case 

for the two documentation components:  the API and Internet 

documentation components are grayed out. 

I there something else I need to do to be able to update the 

documentation and client components ? 

Thanks, 

Jim Miller 

"Juan C. Cegarra" wrote: 

Please try stopping and restarting the IIS Admin service and then 

install the update. 

Regards, 

Juan Cegarra 

Software FX, Inc. 

support.softwarefx.com 

-----Original Message----- 

From: James D. Miller [ mailto:james.miller@pnl.gov 

< mailto:james.miller@pnl.gov> ] 

Posted At: Wednesday, September 20, 2000 7:26 PM 

Posted To: Server 

Conversation: Server Service Pack installation 

Subject: Server Service Pack installation 

When trying to install the "Server Service Pack" I get the following 

error message: 

    Error Installing Chart FX IE Server [80004005] 

Also, if I un-check and then check the "Server Components" and the 

"Other" checkboxes, and then try the install, the process sometimes 

completes without an error message but nothing appears to have been 

updated.  For example, my version number for the CfxIESrv.dll is still 

4.5.15.2 instead of the 4.5.17.0 update. 

Any suggestions ?   Thank you. 

Jim Miller 

Pacific Northwest National Lab