ChartFX is not working in Mozilla Firefox

[Ram Gullapally]

We are using ChartFX inorder to display a report which contains a graph. But this chart/graph is not coming up in Firefox but its showing up properly in Internet Explorer.

It gives the following error:

"The image http://www.ecommcorporate.com.au/historical/result_fxchart.asp cannot be displayed, because it contains errors"

To get to the above link browse http://www.ecommcorporate.com.au/historical/select_range.asp and select the month in drop down "TO" and select "VIEW CHART" adn click on "View" Button

Could you please let us know what could be the problem?

Many Thanks,

[RandyJ]

Hi,

Chart FX is indeed compatible with and has been tested on different browsers such as "Firefox", "Google Chrome", "Safari" and so on. However, please note that rendering the chart as a .Net control (which includes a lot of interactive functionality) is only available for "Internet Explorer". If you use ActiveX, you will not be able to view the chart in Firefox. Please note that Firefox does not officially support ActiveX, so you need to render the chart contol as an "image". Alternatively the render format can be set to "Auto", and Chart FX will generate the most interactive format depending on the User Agent of the browser requesting the chart. If the browser is Internet Explorer with the .NET Framework installed, Chart FX will generate a .NET component. If the browser is Internet Explorer 4 or above, without the .NET Framework, an ActiveX will be generated. For the rest of the browsers, an image will be generated in Png or Jpeg format, depending on the browser's capabilities.

RandyJ

[Moiz]

Hi,

I have a problem in using google chrome with chartFX plugins,

we have this websites which need chartfx plugins to view the chart on it,

can you please help me to relsove the issue as i need to make itwork if possible ASAP.

 thanking you in advance and hoping for positive reply from you.

 regards,

moiz