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PSS Service does not start...


fomur
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Hi,

Our PSS service that is installed on our production server does not start and when we try to initiate starting it we are having this error:

"Could not start the ChartFX 7.0 PSS Service service on Local Computer.

 Error 1053: The service did not respond  to the start or control request in a timely fashion."

 

I believe there should not be any installation problems regarding Chartfx since we are able to run our pages that contain ChartFx objects at this server. However, I don't know whether should we configure something special or not for getting this service running. Any help?

 

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 Hi Frank,

 I have looked event log for application and system level messages. Here are the messages that I have been able to found out so far against "PSS" keyword:

Application Messages:

Event Type:  Warning
Event Source:  ASP.NET 2.0.50727.0
Event Category:  Web Event
Event ID:  1308
Date:    12/26/2008
Time:    10:38:23 PM
User:    N/A
Computer:  MMSQL1
Description:
Event code: 100001
Event message: Error connecting to Grid FX PSS Service.  Temporary files will used instead while the service is unavailable.  PSS should be started as soon as possible, as attempts to reconnect will significantly impact performance.  If you do not wish to use PSS, you can change that setting in Grid.ApplicationSettings at design time or through the web.config directly.
Event time: 12/26/2008 10:38:23 PM
Event time (UTC): 12/27/2008 3:38:23 AM
Event ID: 7bbe9ea1c7604e868db8ca33e1c8153e
Event sequence: 4
Event occurrence: 1
Event detail code: 0
 
Application information:
  Application domain: /LM/W3SVC/713582805/Root/dashboards_test/dev-1-128748226944003759
  Trust level: Full
  Application Virtual Path: /dashboards_test/dev
  Application Path: E:\FWD\dashboards_test\dev\
  Machine name: MMSQL1
 
Process information:
  Process ID: 6608
  Process name: w3wp.exe
  Account name: NT AUTHORITY\NETWORK SERVICE
 
Exception information:
  Exception type: SocketException
  Exception message: No connection could be made because the target machine actively refused it 127.0.0.1:8084
 
Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

System Messages:

Event Type:   Error
Event Source:   Service Control Manager
Event Category:   None
Event ID:   7000
Date:     12/22/2008
Time:     3:01:02 PM
User:     N/A
Computer:   MMSQL1
Description:
The Chart FX 7.0 PSS Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Event Type:   Error
Event Source:   Service Control Manager
Event Category:   None
Event ID:   7009
Date:     12/22/2008
Time:     3:01:02 PM
User:     N/A
Computer:   MMSQL1
Description:
Timeout (30000 milliseconds) waiting for the Chart FX 7.0 PSS Service service to connect.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type:   Error
Event Source:   Service Control Manager
Event Category:   None
Event ID:   7000
Date:     12/19/2008
Time:     9:20:41 PM
User:     N/A
Computer:   MMSQL1
Description:
The Grid FX 1.0 PSS Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type:   Error
Event Source:   Service Control Manager
Event Category:   None
Event ID:   7009
Date:     12/19/2008
Time:     9:20:41 PM
User:     N/A
Computer:   MMSQL1
Description:
Timeout (30000 milliseconds) waiting for the Grid FX 1.0 PSS Service service to connect.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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