Chart not displayed

[sachinj]

Hi,

 I am using chartFX 7.0 and I am seeing problem when sometiemes the chart is not displayed. Instead of the chart and "X" mark is displayed as if it couldn't retrive the chart image. When I looked in the html source code, I see the following image tag :

<img id="_ctl1" src="/chartfx70/pss/ChartFX.aspx?id=0-090411190&type=png&mime=image%2fpng"  WIDTH="888" HEIGHT="300"  usemap="#_ctl1Map" border="0"/>

When I restart my computer the chart seems to be working file and the correct image tag is displayed:

<img id="_ctl1" src="/chartfx70/temp/CFV0904_01505108BA1.png"  WIDTH="888" HEIGHT="300"  usemap="#_ctl1Map" border="0"/>

 I have had this problem a few times and everytime I need to restart the machine.

 Does anyone know why the incorrect image tag is generated and how to prevent that from happening.

 Thanks.

Sachin

[arunih]

Hi,

Are using Chartfx in NLB Server enviornment? I am also facing the same problem as we are using chartfx in NLB setup.

 

[Frank]

<img id="_ctl1" src="/chartfx70/pss/ChartFX.aspx?id=0-090411190&type=png&mime=image%2fpng"  WIDTH="888" HEIGHT="300"  usemap="#_ctl1Map" border="0"/>

 Is the right output.

It seems you got some error from PSS. Check your event log for errors from PSS.

Also check the following KB articles:

Q7622021. Troubleshooting the PSS Service URL: http://support.softwarefx.com/ShowArticle.aspx?Type=KB&Product=CfxNet70&Source=http://support.softwarefx.com/kb/762/2/021.htm?_r=1

Q7621004. The Chart FX PSS Service in a nutshell URL: http://support.softwarefx.com/Article.aspx?KBID=7621004&Product=CfxNet70&Embed=0&_r=1