User (Legacy) Posted June 22, 2006 Report Share Posted June 22, 2006 Hi, I have an ASP.NET application that works fine when the users are on their intranet. when they try to access the application remotely via a Citrix interface they get Missing License Tag on the charts. What could be wrong ? Thanks Link to comment Share on other sites More sharing options...
Software FX Posted June 22, 2006 Report Share Posted June 22, 2006 If the application is ASP.NET, isn't being run from a browser ? I do not understand how Citrix fits in this scenario. Are you generating images or are you using the .NET Client control ? If you are using the .NET Client Control, missing license tag suggests that the controls was unable to download the chart file from the server. It could be a Permissions issue. Check the permissions in your Chart FX Temp folder. -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
User (Legacy) Posted June 27, 2006 Author Report Share Posted June 27, 2006 Good Morning Francisco, Let me see if I can explain it better. The ASP.NET application runs fine when the users are running the application on their local network which indicates the access to the temp folder works correctly. The problem seems to happen when they use a Citrix interface to get remote access to their network. I don't have all the details how the Citrix interface works but they access a secured web address which the allows them to login to a terminal like if they were running Terminal Services but all this is done over the web using a Citrix interface. They access the web application from this session but they get the missing tag message the rest of the web application works fine. Does the missing tag message could happen because the .NET framework is not setup correctly at the client ? Thanks "SoftwareFX Support" <noreply@softwarefx.com> wrote in message news:0w3WQAklGHA.3060@webserver3.softwarefx.com... > If the application is ASP.NET, isn't being run from a browser ? I do not > understand how Citrix fits in this scenario. > > Are you generating images or are you using the .NET Client control ? If > you are using the .NET Client Control, missing license tag suggests that > the controls was unable to download the chart file from the server. It > could be a Permissions issue. Check the permissions in your Chart FX Temp > folder. > > -- > Francisco Padron > www.chartfx.com > Link to comment Share on other sites More sharing options...
Software FX Posted June 30, 2006 Report Share Posted June 30, 2006 The error message suggests a problem in the server, not in the client. Please try the following: On a browser where the error is appearing, do a "View Source", locate the Chart FX Object tag and look at the value of "DataPath", copy this value (url) and paste into your browser's address bar preceded by the server name. For example if your page was in: http://myserver.com/MyFolder/MyPage.aspx And the value of DataPath is: /chartfx62/temp/CFT0110_1203341D202.chw you will put the following in the browser's address bar: http://myserver.com/chartfx62/temp/CFT0110_1203341D202.chw This should give you a detailed description of the error and how to fix it. -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.