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ChartFX help file for ActiveX control


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Dear Support People,

We use chart FX in our web server. Our end user have been complaining to us

that when they click help button on ChartFX activeX control on their web

pages they get the following message.

'Cannot find the c:\Program Files\CfxID\Help\ChartFX_GUI.hlp file. Do you

want to try to find this file yourself?'

How do I make sure that when they download the control it accompanies the

help file as well? Is it possible at all?

An early response will be greatly appreciated.

Thank you

Malcolm Rasool

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Thanks for you quick response as usual which always greatly appreciated.

I did follow you suggestion by downloading latest service pack and indeed it

has the help file in the CAB file. Then I removed the control using Internet

Options... of IE. I was hoping that once I have downloaded the control again

from the server that now has got the new CAB file, I as an end-user will be

able to access help by clicking on the help button of ActiveX Control on the

browser. Unfortunately, it still comes up with same message as before a

below

'Cannot find the c:\Program Files\CfxID\Help\ChartFX_GUI.hlp file. Do you

want to try to find this file yourself?'

The only way I can avoid it by manually extracting file from the CAB into

the \Help folder. Obviously End User can't be expected to do this. The

ActiveX download should install the help file where it can find it.

One thing I ought to mention here is that I am testing all this in my on PC

prior to deployment. That is to say that Web Server in this case is my own

PC and this is where the chartFX is also installed. Does this confuse the

issue somehow?

Am I missing something here?

Regards,

Malcolm Rasool

"SoftwareFX Support" <noreply@softwarefx.com> wrote in message

news:bvUpQCLsEHA.2576@webserver3.softwarefx.com...

> The help file should be included inside your CAB file, if it is not, maybe

> you have an old version.

>

> Please get the latest CAB file from our support site. You should see the

> help file inside the CAB file.

>

> --

> FP

> Software FX

>

>

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Thanks for you quick response as usual which always greatly appreciated.

I did follow you suggestion by dowloading latest service pack and indeed it

has the help file in the CAB file. Then I removed the control using Internet

Options... of IE. I was hoping that once I have downloaded the control again

from the server that now has got the new CAB file, I as an end-user will be

able to access help by clicking on the help button of ActiveX Control on the

browser. Unfortunately, it still comes up with same message as before

i.e.

'Cannot find the c:\Program Files\CfxID\Help\ChartFX_GUI.hlp file. Do you

want to try to find this file yourself?'

The only way I can avoid it by manually extracting file from the CAB into

the \Help folder. Obviously End User can't be expected to do this. The

ActiveX download should install the help file where it can find it.

One thing I ought to mention here is that I am testing all this in my on PC

prior to deployment. That is to say that Web Server in this case is my own

PC and this is where the chartFX is also installed. Does this confuse the

issue somehow?

Am I missing something here?

Regards,

Malcolm Rasool

"SoftwareFX Support" <noreply@softwarefx.com> wrote in message

news:bvUpQCLsEHA.2576@webserver3.softwarefx.com...

> The help file should be included inside your CAB file, if it is not, maybe

> you have an old version.

>

> Please get the latest CAB file from our support site. You should see the

> help file inside the CAB file.

>

> --

> FP

> Software FX

>

>

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Please ignore my last query. When I tested it on a clean PC, it all seems to

have worked.

Sorry for wasting anytime on this.

Cheers

Malcolm Rasool

"Malcolm Rasool" <mrasool@envinta.com> wrote in message

news:9ENqcSNsEHA.3560@webserver3.softwarefx.com...

> Thanks for you quick response as usual which always greatly appreciated.

>

> I did follow you suggestion by dowloading latest service pack and indeed

it

> has the help file in the CAB file. Then I removed the control using

Internet

> Options... of IE. I was hoping that once I have downloaded the control

again

> from the server that now has got the new CAB file, I as an end-user will

be

> able to access help by clicking on the help button of ActiveX Control on

the

> browser. Unfortunately, it still comes up with same message as before

>

> i.e.

>

> 'Cannot find the c:\Program Files\CfxID\Help\ChartFX_GUI.hlp file. Do you

> want to try to find this file yourself?'

>

> The only way I can avoid it by manually extracting file from the CAB into

> the \Help folder. Obviously End User can't be expected to do this. The

> ActiveX download should install the help file where it can find it.

>

> One thing I ought to mention here is that I am testing all this in my on

PC

> prior to deployment. That is to say that Web Server in this case is my own

> PC and this is where the chartFX is also installed. Does this confuse the

> issue somehow?

>

> Am I missing something here?

>

> Regards,

>

> Malcolm Rasool

>

> "SoftwareFX Support" <noreply@softwarefx.com> wrote in message

> news:bvUpQCLsEHA.2576@webserver3.softwarefx.com...

> > The help file should be included inside your CAB file, if it is not,

maybe

> > you have an old version.

> >

> > Please get the latest CAB file from our support site. You should see the

> > help file inside the CAB file.

> >

> > --

> > FP

> > Software FX

> >

> >

>

>

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