User (Legacy) Posted September 9, 2002 Report Share Posted September 9, 2002 I posted this on the chartfx.internet.55 newsgroup as well. I wasn't sure which group was more appropriate. ----------------- I found the documentation on this error in the Troubleshooting the Activex Control component web page. The 'failed to download license' error is only happening for a select amount of users. Could this be a permission issue on the local user's machine? Internet security profile? I have verified that all directories, rights, etc. exist on the server including the License virtual directory. As I mentioned 95% of our users are working correctly, but a few are getting this error message. We actually had to get these users to manually download the chart fx component via the CfxIEAxSetup.exe program prior to them getting the error message. It appears the activex control was not automatically downloaded for these 5% of users. Any thoughts/ideas to what I can look for?? Thanks! Link to comment Share on other sites More sharing options...
Software FX Posted October 7, 2002 Report Share Posted October 7, 2002 Hello, Is "Anonymous access" granted for that website? Do the users that are having this problem have write permissions to C:/Program Files/Common Files/? JT Tech. Support 561-392-2023 "PD" <pdaniel@commonwealth.com> wrote in message news:8xhIp#BWCHA.2520@webserver1.softwarefx.com... > I posted this on the chartfx.internet.55 newsgroup as well. I wasn't sure which > group was more appropriate. > ----------------- > I found the documentation on this error in the Troubleshooting the Activex > Control component web page. The 'failed to download license' error is only > happening for a select amount of users. Could this be a permission issue on > the local user's machine? Internet security profile? I have verified that > all directories, rights, > etc. exist on the server including the License virtual directory. As I > mentioned 95% of our users are working correctly, but a few are getting this > error message. We actually had to get these users to manually download the > chart fx component via the CfxIEAxSetup.exe program prior to them getting > the error message. It appears the activex control was not automatically > downloaded for these 5% of users. Any thoughts/ideas to what I can look > for?? Thanks! > > > > Link to comment Share on other sites More sharing options...
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