Jump to content
Software FX Community

Failed to Download License Error


User (Legacy)
 Share

Recommended Posts

I posted this on the chartfx.internet.55 newsgroup as well.  I wasn't sure which

group was more appropriate.

-----------------

I found the documentation on this error in the Troubleshooting the Activex

Control component web page. The 'failed to download license' error is only

happening for a select amount of users. Could this be a permission issue on

the local user's machine? Internet security profile? I have verified that

all directories, rights,

etc. exist on the server including the License virtual directory. As I

mentioned 95% of our users are working correctly, but a few are getting this

error message. We actually had to get these users to manually download the

chart fx component via the CfxIEAxSetup.exe program prior to them getting

the error message. It appears the activex control was not automatically

downloaded for these 5% of users. Any thoughts/ideas to what I can look

for?? Thanks!

Link to comment
Share on other sites

  • 4 weeks later...

Hello,

Is "Anonymous access" granted for that website? Do the users that are

having this problem have write permissions to C:/Program Files/Common

Files/?

JT

Tech. Support

561-392-2023

"PD" <pdaniel@commonwealth.com> wrote in message

news:8xhIp#BWCHA.2520@webserver1.softwarefx.com...

> I posted this on the chartfx.internet.55 newsgroup as well. I wasn't sure which

> group was more appropriate.

> -----------------

> I found the documentation on this error in the Troubleshooting the Activex

> Control component web page. The 'failed to download license' error is

only

> happening for a select amount of users. Could this be a permission issue

on

> the local user's machine? Internet security profile? I have verified

that

> all directories, rights,

> etc. exist on the server including the License virtual directory. As I

> mentioned 95% of our users are working correctly, but a few are getting

this

> error message. We actually had to get these users to manually download

the

> chart fx component via the CfxIEAxSetup.exe program prior to them getting

> the error message. It appears the activex control was not automatically

> downloaded for these 5% of users. Any thoughts/ideas to what I can look

> for?? Thanks!

>

>

>

>

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...