User (Legacy) Posted March 31, 2003 Report Share Posted March 31, 2003 I have tried to apply the service pack for Chart FX IE 2000 and Chart FX Internet. The update failed to install on all machines but one. The exe-file "CfxIESrvServicePack.exe" crashes without applying the service pack. No error messages is given, but an event has been written to the application log (event source=DrWatson). The service pack is vital, since we want to use the GetHtmlDataEx method. /Mathias Link to comment Share on other sites More sharing options...
User (Legacy) Posted March 31, 2003 Author Report Share Posted March 31, 2003 We are having the same problem. I ended up having support email me the service pack. I am still having difficulty installing the sfxbar.dll piece. Everything else seemed to install fine. To get around the problem I had with sfxBar.dll, I completed the following. I unregistered the old version of sfxbar.dll on our preprod server. I copied the latest version of sfxBar.dll from our development server, which did seemed to install fine in this environment. I registered the new version on our preprod server. I also had a problem trying to update the API documentation, again I just copied the updated file from our development server to our preprod server and the installer program recognized it as new. "Mathias Nilsson" <nilsson.mathias@home.se> wrote in message news:ZE#1#h29CHA.772@webserver1.softwarefx.com... > I have tried to apply the service pack for Chart FX IE 2000 and Chart FX > Internet. The update failed to install on all machines but one. The exe-file > "CfxIESrvServicePack.exe" crashes without applying the service pack. No > error messages is given, but an event has been written to the application > log (event source=DrWatson). The service pack is vital, since we want to use > the GetHtmlDataEx method. > > > > /Mathias > > > > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted April 4, 2003 Author Report Share Posted April 4, 2003 Ok, so there seems to be a way around this problem. I'm sure our customers are going to love patching Chart FX by hand. Anyway, thanks for your reply Bill. "Bill Garbasz" <bgarbasz@dlbabson.com> wrote in message news:Pan0Xd79CHA.688@webserver1.softwarefx.com... > We are having the same problem. I ended up having support email me the > service pack. I am still having difficulty installing the sfxbar.dll piece. > Everything else seemed to install fine. To get around the problem I had > with sfxBar.dll, I completed the following. > > I unregistered the old version of sfxbar.dll on our preprod server. > I copied the latest version of sfxBar.dll from our development server, which > did seemed to install fine in this environment. > I registered the new version on our preprod server. > > I also had a problem trying to update the API documentation, again I just > copied the updated file from our development server to our preprod server > and the installer program recognized it as new. > "Mathias Nilsson" <nilsson.mathias@home.se> wrote in message > news:ZE#1#h29CHA.772@webserver1.softwarefx.com... > > I have tried to apply the service pack for Chart FX IE 2000 and Chart FX > > Internet. The update failed to install on all machines but one. The > exe-file > > "CfxIESrvServicePack.exe" crashes without applying the service pack. No > > error messages is given, but an event has been written to the application > > log (event source=DrWatson). The service pack is vital, since we want to > use > > the GetHtmlDataEx method. > > > > > > > > /Mathias > > > > > > > > > > > > Link to comment Share on other sites More sharing options...
Software FX Posted April 4, 2003 Report Share Posted April 4, 2003 Your customers ? But you are talking about Chart FX Internet Server. Chart FX Internet Server is not re-distributable. So the service pack is only to be installed in computers that have a valid license of Chart FX IE Server. Can you please explain your architecture ? Is a different license of Chart FX installed on each computer ? if the answer is no, this might explain the reason for the update program to fail. -- FP Software FX, Inc. Link to comment Share on other sites More sharing options...
User (Legacy) Posted April 4, 2003 Author Report Share Posted April 4, 2003 I know that Chart FX is not re-distributable, and all our customers have their own license. So you needn't worry about that. ;-) Chart FX is purchased by the customers themselves and not shipped together with our product. My concern is that patching Chart FX might cause problems for our customers resulting in our product not functioning properly. "SoftwareFX Support" <support@softwarefx.com> wrote in message news:jhmna8r#CHA.1324@webserver1.softwarefx.com... > Your customers ? But you are talking about Chart FX Internet Server. Chart > FX Internet Server is not re-distributable. So the service pack is only to > be installed in computers that have a valid license of Chart FX IE Server. > > Can you please explain your architecture ? Is a different license of Chart > FX installed on each computer ? if the answer is no, this might explain the > reason for the update program to fail. > > -- > FP > Software FX, Inc. > > Link to comment Share on other sites More sharing options...
Software FX Posted April 4, 2003 Report Share Posted April 4, 2003 Have your customers tried go to our support site and download and install the service pack themselves ? Do they get any problems if they go directly into our support site and click on the install option ? -- FP Software FX, Inc. Link to comment Share on other sites More sharing options...
Software FX Posted April 4, 2003 Report Share Posted April 4, 2003 We recently fixed an issue with our ServicePack installer. Please try again. -- Regards, JC Software FX Support "Mathias Nilsson" <nilsson.mathias@home.se> wrote in message news:U8xJPdt#CHA.584@webserver1.softwarefx.com... > I know that Chart FX is not re-distributable, and all our customers have > their own license. So you needn't worry about that. ;-) Chart FX is > purchased by the customers themselves and not shipped together with our > product. My concern is that patching Chart FX might cause problems for our > customers resulting in our product not functioning properly. > > > "SoftwareFX Support" <support@softwarefx.com> wrote in message > news:jhmna8r#CHA.1324@webserver1.softwarefx.com... > > Your customers ? But you are talking about Chart FX Internet Server. Chart > > FX Internet Server is not re-distributable. So the service pack is only to > > be installed in computers that have a valid license of Chart FX IE Server. > > > > Can you please explain your architecture ? Is a different license of Chart > > FX installed on each computer ? if the answer is no, this might explain > the > > reason for the update program to fail. > > > > -- > > FP > > Software FX, Inc. > > > > > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted April 11, 2003 Author Report Share Posted April 11, 2003 No, our customers have not yet tried to upgrade Chart FX. We postponed the release until the problems with the service pack was fixed. "SoftwareFX Support" <support@softwarefx.com> wrote in message news:V#cCS4t#CHA.1324@webserver1.softwarefx.com... > Have your customers tried go to our support site and download and install > the service pack themselves ? > > Do they get any problems if they go directly into our support site and click > on the install option ? > > -- > FP > Software FX, Inc. > > Link to comment Share on other sites More sharing options...
User (Legacy) Posted April 11, 2003 Author Report Share Posted April 11, 2003 Tried again and this time around it worked! Thanks, Mathias "Software FX Support" <support@softwarefx.com> wrote in message news:3j3XQQv#CHA.1888@webserver1.softwarefx.com... > We recently fixed an issue with our ServicePack installer. Please try again. > > -- > Regards, > > JC > Software FX Support > "Mathias Nilsson" <nilsson.mathias@home.se> wrote in message > news:U8xJPdt#CHA.584@webserver1.softwarefx.com... > > I know that Chart FX is not re-distributable, and all our customers have > > their own license. So you needn't worry about that. ;-) Chart FX is > > purchased by the customers themselves and not shipped together with our > > product. My concern is that patching Chart FX might cause problems for our > > customers resulting in our product not functioning properly. > > > > > > "SoftwareFX Support" <support@softwarefx.com> wrote in message > > news:jhmna8r#CHA.1324@webserver1.softwarefx.com... > > > Your customers ? But you are talking about Chart FX Internet Server. > Chart > > > FX Internet Server is not re-distributable. So the service pack is only > to > > > be installed in computers that have a valid license of Chart FX IE > Server. > > > > > > Can you please explain your architecture ? Is a different license of > Chart > > > FX installed on each computer ? if the answer is no, this might explain > > the > > > reason for the update program to fail. > > > > > > -- > > > FP > > > Software FX, Inc. > > > > > > > > > > > > Link to comment Share on other sites More sharing options...
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