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Could you please send an email to support[AT]softwarefx.com with the web.config file that was generated after you installed the product attached?

Additionally, could you please provide us with additional information to properly troubleshoot this issue:

- Operating System?

- Is this a 32 or 64 bit machine?

- Are you using MOSS or WSS?

- Did you get any error message during installation?

- Please go to the services console in your server and make sure the Software FX PSS service is running. If it is not running, please start it.

- Can you send us your InstallFx.log file usually located at the temp folder.

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