pkuehn

I called and they told me I did not have phone support. Thats fine. I understand but your KB did not have the answer and the only other option is to spend many more $$$ to get it to work when I am already under a time crunch. I have been using chartFX for almost 10 years. Believe me I really like your product. I have not talked to support for such a long time but I did remember them being very accomodating in the past. I guess I am just dissapointed that Just spent so much $$$ on a control and I dont get any help installing on my production machine when obviously it is such a common problem. I didnt see the point in spending another pile of $$$ upgrading my support for a call I will make once. It would have been a 3 minute fix for someone that should not even be a problem in my opinion. Believe me searching your forum is the first thing that was done. When you search the issue this thread comes up. Thats why this thread is being used even if it is 3 years old. BTW.... I STOPPED and RESTARTED the APPLICATION POOL assocated with the website and it started working.

STOP and RESTART the APPLICATION POOL associate with the website. I was finally able to make it work. If the application pool uses a different security then that user needs to have access to the discussed directories

Did you find the answer to this? I just purchased the product and now they wont give me support to get this up and running on my system until I upgrade my subscription. What a scam. I have searched everythig and tried all of the suggestions with no luck