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rocioZ

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Posts posted by rocioZ

  1. The reason you are having this issue is because Chart FX is not able to find the license embedded in the application. We use the licensing schema built into the .Net Framework to validate the product. Which embeds the license into the executable assembly using the executable name as a reference.

    Licensed controls expect the license to be stored inside the EXE that starts the application. You need to make sure the application running the report contains the license.

  2. When you set the render format to .NET, you need to have installed .NET framework on the client machine. Also, you will need to set full trust on it. So, please try setting your framework configuration to full trust. Please follow the instructions on how to do it:

    a) Control Panel ---> Administrative Tools ---> Microsoft .NET Framework 2.0 Configuration.

     

    B) On the left, expand the My Computer tree. Left click on Runtime Security Policy. On the right, click on Adjust Zone Security.

     

    c) Make sure that "Make changes to this computer" is checked. Click next.

     

    d) Enable full trust for My Computer, Internet, Intranet and Trusted Sites for now.

     

    e) Click next, then finish.

  3. Your installation folder contains sample applications, including their source code, that you can edit and run as you please. In order to browse the samples, you will need to deploy them to your application server; the deployment procedure depends on which application server you're using, so for details on how to deploy an application please consult your Application Server's documentation.

    The sample application is located in CfxJava70_samples, under your Chart FX 7 installation folder.

  4. Chart FX provides the Accessibility Output library allowing you to generate an alternate text version of any chart. This feature allows web sites using Chart FX as a charting engine to comply with the section 508 of the Rehabilitation Act.

    You can find more information about this in Chart FX Resource Center -> Controlling The Chart FX Output -> Additional Output Writers-> Accessibility Output Section

    You also can use the following link:

    http://support.softwarefx.com/OnlineDoc/CfxNet70/PG/html/AdditionalOutputWriters.htm

  5. Please notice that Chart FX Internet 5.5 is an old version of Chart FX, and it has been decommissioned for quite some time. For this reason, support and updates for this product are no longer available.

    Additionally, please notice that Software FX has released many versions of Chart FX after Chart FX Internet 5.5. I strongly recommend you upgrade to the latest version for COM which is called Chart FX for COM 6.2. Please refer to the link below which provides detailed information on this new product: http://www.softwarefx.com/sfxComProducts/cfxForCOM/

  6. Please note that the directory located at "C:\Program Files\ChartFX for .Net 6.2\ChartFX62\Temp" needs to have Read/Write permissions for the Internet User (typically aspnet_wp). Before testing to see that ChartFX is properly set up on your server you should also check that the permissions have also been correctly set for this directory.

    In the page where you don't see the chart, right-click and select 'View Source' of the page. In the View Source, there should be an object tag for the chart object with a Value for the DataPath something like:

    <PARAM NAME="DataPath" VALUE="/chartfx62/temp/CFT0520_0922023CFD9.chw">

    Go to this folder: C:\Program Files\ChartFX for .NET 6.2\ChartFX62\Temp

    Can you check whether you find the 'chw' file in this path? You should find the chw file name in the view source of the page.

    The installer from the link you provided is indeed the latest installer.

    Additionally, when you uninstall and reinstall Chart FX 6.2, did you completely remove registry entries related to Chart FX 6.2 as well? If not, please send an email to our support team at support@softwarefx[DOT]com. They will be able to provide you specific steps to completely uninstall your product and then install again. Do not forget to send them your product serial numbers as well.

  7. This usually has to do with the IIS setup. Please make sure your IIS has the virtual directory, CfxGauges10. Make sure this has read and write permissions. Also, see if this missing dll is in the bin folder of your WebApplication

    Chart FX Gauges needs to have to folders (virtual directories) created in order to store temporary images and temp files associated with the gauges control.

    On your IIS, follow this steps

    - Open IIS Server

    - Select your Web application that is using Chart FX.

    - On the desire web site, right click -> Virtual Directory with the following Name

  8. Chart FX for Java Desktop uses the registry to create a key which contains the license your charts are going to use. If you installed Chart FX with an account that is not administrator or does not have enough pemissions, the installer will not write the registry.

    Please log with your administrator account. Domain account not always has the same permissions. unistall your product and reinstall it again.

  9. a) Are you able to see the chart when rendering it as:

      a.1) Image ?

      a.2) .NET ?

    Does it only happen when attempting to render it as "ActiveX"?

    B) What browser are you trying to do this with? Are you using Firefox?

    c) Did you use Chart FX 6.2 for .NET latest installer? Which version is it?

  10. Chart FX for Java Desktop uses the registry to create a key which contains the license your charts are going to use. If you installed Chart FX with an account that is not administrator or does not have enough pemissions, the installer will not write the registry. Then Chart will look for that entry and if not found will throw the "Couldn't get Run Time license" message. The registry entry you should look is: HKEY_LOCAL_MACHINE\SOFTWARE\JavaSoft\Prefs\/Classes/Root\/Licenses\9cdf80d0-1f77-4ee1-bd2a-c2a8d592345f

    Please log with your administrator account. Domain account not always has the same permissions. unistall your product and reinstall it again.

  11. Normally, Chart FX control is integrated to the Visual Studio toolbox automatically; however, sometimes you might have to add the control to the toolbar manually.

    Please refer to the following steps in order to add the Chart FX icon in the toolbar manually:

    1. First, right click on the Toolbox and select "Choose Items..." option.

    2. Then, select Chart component (Chart.Webforms/Chart.Winforms - 7.0.3306).

    3. The Chart icon will be added in the VS toolbox.

  12. Could you please send an email to support[AT]softwarefx.com with the web.config file that was generated after you installed the product attached?

    Additionally, could you please provide us with additional information to properly troubleshoot this issue:

    - Operating System?

    - Is this a 32 or 64 bit machine?

    - Are you using MOSS or WSS?

    - Did you get any error message during installation?

    - Please go to the services console in your server and make sure the Software FX PSS service is running. If it is not running, please start it.

    - Can you send us your InstallFx.log file usually located at the temp folder.

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