Jump to content
Software FX Community
dgarygrady

Upgrade from trial to registered version

Recommended Posts

I created an app with the trial version and was happy enough that I've now paid for the full, registered product, which I then downloaded and installed. However, the existing app, even after recompiling, still says the "Built Using ChartFX Trial." You'd think there's be an explanation somewhere of how to upgrade from the trial version to the paid version, but not that I can find. Thanks in advance for any help.

Share this post


Link to post
Share on other sites

The message "Built using ChartFX Trial" is part of the license that should have been overwritten when you installed the full version. Please send a message to support at software fx dot com as we have an internal tool we use to troubleshoot this kind of licensing errors.

Also, please let us know the development tool you are using to compile your app as different tools may have different ways to refresh the information for licensed components.

JuanC

Share this post


Link to post
Share on other sites

In fact, I have already contacted SoftwareFX support about this and another question about what should be a routine matter, providing technical details about development tools, etc. (which I should have done on this forum as well, mea culpa), but the result has so far not been helpful. ChartFX appears to be an excellent product, but its documentation leaves a great deal to be desired.

Share this post


Link to post
Share on other sites

It would be helpful if you specify which areas of the documentation you think are weak. We strive to improve our products constantly and we believe that our documentation is second to none, whoever we realize that improvements can always be made, User feedback is extremely important to us, however without specific details we can not use it to improve our products.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...

×
×
  • Create New...