User (Legacy) Posted September 3, 2004 Report Share Posted September 3, 2004 Hello, I recently upgraded to SoftwareFX ChartFX IE 2000 version 5.5.14.0. Following the upgrade, I changed two lines in the Output section of CfxSrv.ini and they now read as: Codebase=/download/CfxIEAx.cab#Version=5,5,14,0 PluginVersion=5,5,14,0 After the upgrade and a subsequent reboot of the server, one of the reports generated by the application would consistently hang, the systems were that after a few seconds the browser status bar would state 'Opening page ...' where ... was the correct name of the page. This specific report displays 5 separate charts. In an attempt to correct this problem, within the ASP code, right after the GetHtmlTag that displays a chart I placed the following line: "Response.Flush()". This corrected the problem with this report, but confused me since this code has been running repeatedly and successfully for the last year (prior to the upgrade). I checked the other reports and found that I now have a sporadic problem on all reports that display 2 or more charts AND I attempt to create more then 1 instance of a report from a single input screen (basically hitting a button that says create chart more then 1 time). This is normal and critical functionality for our application and effectively disables it when it is not working. The symptom of the failure is the same as my original problem (above), with the client / browser hanging with the Opening page message in the status bar. I did attempt inserting the Response.Flush() in the code that creates the other failing reports but it had no effect on those reports. Once again, these reports have been running repeatedly and successfully for the last year under earlier versions. This failure occurs on both of my test client machines running Windows XP SP1 and IE6. Oddly, the failure did not occur during testing when the application was run on the Web Server itself which is Windows Server 2003. I have no messages showing up in either the server or client event viewer, so I have very little to go on. I have searched the Internet and these forums, but do not see anything that might help me. I have gone to http://support.softwarefx.com/samples/cfxie/activex/scroll.asp and can successfully refresh that page without problems. When I went to that page it did not download a newer version of the client (no ActiveX prompt occurred). I can repeatedly create reports within my application if they only contain 1 chart, the failure only occurs on reports that create 2 or more charts. I have attached a reports.zip file that includes a good report (returned normally), a bad report (hangs client) and a diff or compare report showing the differences which are very minimal and are also shown here. Compare: (<)report_good.html (28678 bytes) with: (>)report_bad.html (28678 bytes) 66c66 < <PARAM NAME="DATAPATH" VALUE="/cfxtemp/CFT0903_17534211A.chw"> --- > <PARAM NAME="DATAPATH" VALUE="/cfxtemp/CFT0903_17545234C.chw"> 76c76 < <PARAM NAME="DATAPATH" VALUE="/cfxtemp/CFT0903_17534212A.chw"> --- > <PARAM NAME="DATAPATH" VALUE="/cfxtemp/CFT0903_17545235B.chw"> Anyone have any ideas or thoughts how I would go about debugging this problem? I'm really stuck right now. Thank you for your time. Link to comment Share on other sites More sharing options...
User (Legacy) Posted September 3, 2004 Author Report Share Posted September 3, 2004 Hello again, I wasn't sure if it would help, but here are the actual *.chw files that were generated and are pointed to in the report_good.html and the report_bad.html as reported in the previous note / attachement. Thank you! Link to comment Share on other sites More sharing options...
User (Legacy) Posted September 25, 2004 Author Report Share Posted September 25, 2004 I am still experiencing this problem and have had to hold up upgrading to the newest version of chartfx and the new release of our product at the client site. If anyone has any thoughts on how to go about debugging this problem I would really appreciate some help. Thank you. Link to comment Share on other sites More sharing options...
Software FX Posted September 30, 2004 Report Share Posted September 30, 2004 Hello? Anyone have any thoughts or ideas on how to debug this problem? Thank you. Link to comment Share on other sites More sharing options...
User (Legacy) Posted September 30, 2004 Author Report Share Posted September 30, 2004 Hello? Anyone have any thoughts or ideas on how to debug this problem? Thank you. Link to comment Share on other sites More sharing options...
User (Legacy) Posted October 1, 2004 Author Report Share Posted October 1, 2004 Hi again, I'm still wishing/hoping for some guidance on this. Does anyone know if there will be an upgrade to the current 5.5.14.0? Perhaps that might correct the problem? Now if this was Microsoft I would assume that bugs had been introduced in 5.5.14.0 to force me into a co$tly upgrade. :-) But the fact is I have always had very good luck with SoftwareFX software and upgrade process and while I'm disappointed I cannot resolve this problem without a retrofit I still have high regards for SoftwareFX's technologies. So, at this point I will have to reinstall SoftwareFX and then upgrade to the version just prior to 5.5.14.0. That will correct my problem, but that seems odd. SoftwareFX ChartFX auto upgrade doesn't support this backleveling so it will have to be manual (sigh). Thank you. Link to comment Share on other sites More sharing options...
User (Legacy) Posted October 1, 2004 Author Report Share Posted October 1, 2004 Hello again, I uninstalled ChartFX IE 2000 from the server, then re-installed from the original CD. I then applied the most recent upgrade that did not introduce my error. After the upgrade, I was still showing as being at 5.5.14.0. I have no idea why. I went ahead and tested anyway and... now it works as expected. So, I really don't know what level I am at now, although when I check the .dll it says 5.5.14.0, (although it shouldn't be after the uninstall / upgrade to a lesser version). No one helped, so I cannot say thank you, but I hope that this information will somehow help anyone else that runs into thsi problem. Link to comment Share on other sites More sharing options...
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