User (Legacy) Posted December 15, 2005 Author Report Share Posted December 15, 2005 OK, I understand that people pirate software and it hurts software companies; indeed I work for a software company. Having said that, I am becoming increasingly frustrated by the amount of time I have to devote to making ChartFX work in our software. Instead of messing around with the black box that is COM licensing I would much prefer to be doing something that improves our product. I purchased ChartFX in 2000 and it does everything I need it to do, but now I can't get its runtime license to work and I can't get answers from SoftwareFX. It's got to the point where it would probably be cheaper to just repurchase in order to get support, but why should I have to? All I want is to be able to use what I purchased in good faith instead of being locked like a pirate. A little help would go a long way because I'm floundering here, I have no idea why my license key fails, it's the one that was given to me. Thanks for listening. Link to comment Share on other sites More sharing options...
User (Legacy) Posted December 15, 2005 Report Share Posted December 15, 2005 OK, I understand that people pirate software and it hurts software companies; indeed I work for a software company. Having said that, I am becoming increasingly frustrated by the amount of time I have to devote to making ChartFX work in our software. Instead of messing around with the black box that is COM licensing I would much prefer to be doing something that improves our product. I purchased ChartFX in 2000 and it does everything I need it to do, but now I can't get its runtime license to work and I can't get answers from SoftwareFX. It's got to the point where it would probably be cheaper to just repurchase in order to get support, but why should I have to? All I want is to be able to use what I purchased in good faith instead of being locked like a pirate. A little help would go a long way because I'm floundering here, I have no idea why my license key fails, it's the one that was given to me. Thanks for listening. Link to comment Share on other sites More sharing options...
Software FX Posted December 16, 2005 Report Share Posted December 16, 2005 Dear Terrence, What is the problem that you are having ? By going through older postings, I can see that we talked before and you ended the discussion by saying you found what the problem was,. here is what I found: Me: >I don't see a '\0' at the end of pwchLicenseKey. > >You can assign it like this to avoid having to use HEX numbers: > >WCHAR *license = L"aaaamhcamhcannrpnxrikovpkkupmuwinnqplvnonntinuioiw"; > >(notice the "L" in front of the string). You: > I fixed the problem. As I mentioned earlier, the about box dialog > contains the key, however, it truncates the last character; this is > apparent when the text is selected because, for some peculiar reason, > the last character shows itself. When I added the last character it > worked. Incidientally, the character was ':' which I find very odd > because the rest are alphas. As you can see here you never said whether or not you made the changes I suggested. In order to help you we need you to provide you with these details otherwise all we can do is guess. If you post the code you are using now, including the license string, I will be glad to check it, like I did before. -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
Software FX Posted December 16, 2005 Report Share Posted December 16, 2005 Dear Terrence, What is the problem that you are having ? By going through older postings, I can see that we talked before and you ended the discussion by saying you found what the problem was,. here is what I found: Me: >I don't see a '\0' at the end of pwchLicenseKey. > >You can assign it like this to avoid having to use HEX numbers: > >WCHAR *license = L"aaaamhcamhcannrpnxrikovpkkupmuwinnqplvnonntinuioiw"; > >(notice the "L" in front of the string). You: > I fixed the problem. As I mentioned earlier, the about box dialog > contains the key, however, it truncates the last character; this is > apparent when the text is selected because, for some peculiar reason, > the last character shows itself. When I added the last character it > worked. Incidientally, the character was ':' which I find very odd > because the rest are alphas. As you can see here you never said whether or not you made the changes I suggested. In order to help you we need you to provide you with these details otherwise all we can do is guess. If you post the code you are using now, including the license string, I will be glad to check it, like I did before. -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
User (Legacy) Posted December 17, 2005 Author Report Share Posted December 17, 2005 On Fri, 16 Dec 2005 14:21:17 -0500, "SoftwareFX Support" <noreply@softwarefx.com> wrote: >Dear Terrence, > >What is the problem that you are having ? By going through older postings, I >can see that we talked before and you ended the discussion by saying you >found what the problem was,. here is what I found: > >Me: > >>I don't see a '\0' at the end of pwchLicenseKey. >> >>You can assign it like this to avoid having to use HEX numbers: >> >>WCHAR *license = L"aaaamhcamhcannrpnxrikovpkkupmuwinnqplvnonntinuioiw"; >> >>(notice the "L" in front of the string). > >You: > >> I fixed the problem. As I mentioned earlier, the about box dialog >> contains the key, however, it truncates the last character; this is >> apparent when the text is selected because, for some peculiar reason, >> the last character shows itself. When I added the last character it >> worked. Incidientally, the character was ':' which I find very odd >> because the rest are alphas. > >As you can see here you never said whether or not you made the changes I >suggested. In order to help you we need you to provide you with these >details otherwise all we can do is guess. > >If you post the code you are using now, including the license string, I will >be glad to check it, like I did before. Hi, I did make the changes. The lciense string is as I posted it before. I was hoping you would have checked it already since I had mentioned problems reading it from the about box. Thanks. Again: WCHAR *license = L"aaaamhcamhcannrpnxrikovpkkupmuwinnqplvnonntinuioiw"; Link to comment Share on other sites More sharing options...
User (Legacy) Posted December 17, 2005 Author Report Share Posted December 17, 2005 On Fri, 16 Dec 2005 14:21:17 -0500, "SoftwareFX Support" <noreply@softwarefx.com> wrote: >Dear Terrence, > >What is the problem that you are having ? By going through older postings, I >can see that we talked before and you ended the discussion by saying you >found what the problem was,. here is what I found: > >Me: > >>I don't see a '\0' at the end of pwchLicenseKey. >> >>You can assign it like this to avoid having to use HEX numbers: >> >>WCHAR *license = L"aaaamhcamhcannrpnxrikovpkkupmuwinnqplvnonntinuioiw"; >> >>(notice the "L" in front of the string). > >You: > >> I fixed the problem. As I mentioned earlier, the about box dialog >> contains the key, however, it truncates the last character; this is >> apparent when the text is selected because, for some peculiar reason, >> the last character shows itself. When I added the last character it >> worked. Incidientally, the character was ':' which I find very odd >> because the rest are alphas. > >As you can see here you never said whether or not you made the changes I >suggested. In order to help you we need you to provide you with these >details otherwise all we can do is guess. > >If you post the code you are using now, including the license string, I will >be glad to check it, like I did before. Hi, I did make the changes. The lciense string is as I posted it before. I was hoping you would have checked it already since I had mentioned problems reading it from the about box. Thanks. Again: WCHAR *license = L"aaaamhcamhcannrpnxrikovpkkupmuwinnqplvnonntinuioiw"; Link to comment Share on other sites More sharing options...
Software FX Posted December 22, 2005 Report Share Posted December 22, 2005 This is an invalid license string, please contact Software FX support for a valid license string, have your serial number available when calling/e-mailing. -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
Software FX Posted December 22, 2005 Report Share Posted December 22, 2005 This is an invalid license string, please contact Software FX support for a valid license string, have your serial number available when calling/e-mailing. -- Francisco Padron www.chartfx.com Link to comment Share on other sites More sharing options...
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